Management Chapter 12

According to the expectancy theory, your ____________ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

The number one reason people quit their jobs is their dissatisfaction with ________.

The acquired needs theory states that three needs- achievement, affiliation, and money- are the major motives determining people's behavior in the workplace.

Profit sharing bases pay on one's results on the job.

The four major perspectives on motivation include all except ______

People often do volunteer work for the _______ rewards.

Which of the following is not a contextual factor of motivation?

According to Maslow, office parties, company softball teams, and management retreats provide self-actualization needs.

According to Maslow's hierarchy of needs; taking a sabbatical leave to further personal growth is an example of the self-actualization need.

According to the equity theory, no matter how fair managers think the organization's policies, procedures, and reward systems, are each employee's perception of those factors is what counts.

According to the acquired needs theory, those who tend to seek social approval and satisfying personal relationships may have a high need for affiliation.

According to expectancy theory, the primary elements that determine how willing an employee is to work hard at tasks important to an organization, those that relate effort, performance, and outcomes, are__________

There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.

Job enlargement enables workers to focus on doing more of the same task to increase productivity.

Punishment is the application of negative consequences to stop or change undesirable behavior.

Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.

Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

Competence, autonomy, and relatedness are the primary motivations for behavior according to ______

Goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.

According to the integrated model, motivation is affected by both personal factors and _________ ones.

You may compare your ratio of inputs to outputs to the ratio of others at your place of employment in a process described by _______ theory.

___________ proposed that work satisfaction and dissatisfaction arise from different sets of causes.

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a ______ technique.

Job ______ is the opposite of job ________

Which of the following is a process perspective on motivation?

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?

Maslow's level of needs, in order from lowest (most basic) to highest level, are ______

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and _____

Theories that try to understand the thought processes by which people decide how to act are called ________

Research shows that simplified jobs lead to all the following except _________

The weakening of behavior by ignoring it or making sure it is not reinforces is called ________

In equity theory, employees are motivated to ________

A simple model of motivation does not include which of the following?

Daniel teaches sixth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. This is an example of ____________

For managers, the importance of Maslow's contribution is that he showed that workers _________

When workers perceive they are being treated fairly on the job, they are most likely to __________

After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the _________ elements of expectancy theory.

Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a __________ compensation plan.

According to Herzberg, which of the following is an example of a hygiene factor?

Michele's job as an accounting assistance was recently modified to include reconciling bank accounts and making deposits, two task previously done by the accounting managers. This increase is responsibility would best be described as __________

Which of the following is not a contingency factor in the job characteristics model?

According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is ________

___________ focuses on employee perceptions as to how fairly they think they are being treated compared with others.

____________ is the process of increasing the number of tasks in a job to increase variety and motivation

When using punishment, a manager should _____________

The theory under which people make the choice that promises them the greatest reward if they think they can get it is ___________

__________involves division of an organization's work and applied motivational theories to jobs to increase satisfaction and performance.

The need for status, reputations, and recognition are part of ____________