End Of Module Quiz For Amazon CMMS Knet Training And Summery Of Each Module

17 October 2022
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question
Planning is performed by the...
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First-line, general, and top-level supervisors
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maintain equipment in good operating condition to
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meet production goals, minimize downtime, and operate production line safely
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A Leadman's responsibility is limited to
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instructing
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The first maintenance organization was a/an
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line organization
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In a functional organization, work is divided according to...
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equipment type
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An area organization...
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borrows craftsman as needed
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in a centrally controlled organization
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control is limited in the field, large projects are handled separately, work is assigned as requests are processed
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At different times , maintenance is controlled by the...
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maintenance superintendent
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An organization chart
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contains all necessary detail
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you can overcome resistance to organization changes by
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advance preparation, bargaining, and discussion
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The written work order used for short duration running repairs is a
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job ticket
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There are______________________ types of written orders you could use.
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Five types of written orders
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Work orders -
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major planned and scheduled tasks
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Job tickets
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Short duration running repairs
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standing work orders
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repeated job actions
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master schedules
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service and frequency of work under standing work order
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Special work orders
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Preventative maintenance
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Reserve ______________________ instructions for emergencies, as when a worker is injured, or a piece of equipment is nearing breakdown
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Verbal instructions
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It is important for a supervisor to sign the stock issue record T/F
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false
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Emergencies -
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work that must be done immediately
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Unscheduled work—
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repairs you can delay safely because the equipment won't deteriorate further.
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• Planned and scheduled work—
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projects that require much advance preparation (usually not handled by first-line supervisors).
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Which type of maintenance includes the inspection of equipment?
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preventive
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scheduling maintenance work is one of the maintenance planners duties t/f
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false
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installing, modifying, and relocating equipment is considered non-maintenance work and should be funded separately. t/f
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false
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the maintenance supervisor can approve schedules for all equipment in the plant t/f
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false
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Project work
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construction, installation, relocation, or modification of present equipment and buildings
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construction
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building or changing structure of facility
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installation
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installing new or rebuilt equipment
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equipment modiication
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major changes in existing equipment or facilities
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The term maintenance work refers to the repair and upkeep of equipment and facilities. The work covers preventive maintenance, unscheduled repairs, scheduled maintenance, emergency repairs, and ______________________ support
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facility
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Preventive maintenance
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means any action taken to extend equipment life or prevent failure before an item malfunctions. It includes inspecting, testing, lubricating, adjusting, cleaning, and replacing components.
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Unscheduled repairs are ______________________ work that can be completed in less than two manhours. The term also covers work that can be delayed for a short time with little risk of equipment failure.
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Nonemergency
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Scheduled maintenance refers to major repairs, ______________________, and overhauls.
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rebuilds
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Emergency repairs
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are repairs needed immediately
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Facility support is a term that covers ______________________work, building and grounds maintenance, and tool sharpening.
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janitorial
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unscheduled repairs are usually defined as taking not more than how many manhours?
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2
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• Adjustments. Minor changes requiring only ______________________ tools, no parts, and usually less than 0.5 manhours.
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hand
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Backlog
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Estimated manhours required to complete all work currently behind schedule. Usually divided into categories according to need: parts and materials, downtime, manpower, or outside support.
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Deferred maintenance.
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Maintenance you can safely postpone (becomes part of the backlog).
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Equipment repair history. List of repairs made on a piece of equipment that includes ______________________ and cost information.
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dates
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Failure coding
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List of causes of equipment failure. The causes include lack of lubrication, operator abuse, and material fatigue, for example.
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Inspection
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Checking equipment to determine needed repairs.
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Maintenance work order. A detailed ______________________ request for maintenance services
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written
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Major repairs.
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Extensive, nonroutine repairs requiring a repair crew.
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Minor repairs
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Repairs completed by one worker using hand tools, completed in less than two hours. (In many cases, two workers are used for safety's sake.)
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Modification. Change in equipment capability or ______________________.
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configuration
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Overhaul.
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Inspection teardown and repair of equipment to restore it to effective operating condition.
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Planning. Determining the resources and ______________________ needed for a major job.
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actions
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Priority.
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Listing jobs according to their importance or urgency
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Rebuild
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Restore equipment to operating condition, using new parts as required.
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Repetitive maintenance. Regularly ______________________ maintenance jobs.
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recurring
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Schedule compliance
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Number of scheduled jobs completed on time. Also, actual hours worked compared with planned manhours.
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Scheduling
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Determining the best time to perform specific jobs.
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Workload Manhours required to carry out a maintenance program. Includes all scheduled and unscheduled work and ______________________ support.
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project
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use a standing work order for
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repeated job actions
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PM services include
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cleaning, inspecting, testing, and lubricating
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work that must be done immediately
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emergency work
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the person who evaluates PM results and reviews all maintenance costs is known as the
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maintenance engineer
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construction, equipment installation, modification, and relocation are often done
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by outside contractors
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the amount of non-maintenance work a maintenance group can do is limited by
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the amount of maintenance work required
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close a work order when
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the job is completed
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major changes made in existing equipment or facilities are called
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equipment modification
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minor changes requiring only hand tools, no parts, and usually less than 0.5 manhours are called
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adjustments
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extensive, non-routine repairs requiring a crew are called
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major repairs
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work orders can originate from
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maintenance operators, PM inspectors, Production personnel
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which of the following is true of the work description included on a work order
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it should only describe the symptoms observed
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which of the following is true of assigning priorities
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Production should join in
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labor use is reported on the
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Time sheet
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Maintenance work involves which of the following tasks
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repair of existing equipment
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besides ordering engineering services from maintenance, the EWO can also be used to
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order work from a contractor
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the figure on a work order that explains why the work was necessary is called the
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failure code
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which of the following is true of reporting labor and material data from standing work orders?
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the data are accumulated
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the primary control document used by the maintenance planner is the
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MWO
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to carry out routine, repetitive chores, the master schedule can be used in combination with
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the standing work order
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which of the following is not among the questions a supervisor should ask himself when evaluating a decision
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is the scope of the job established
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the only practical way to reduce overall maintenance costs is to
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reduce material installation time
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the first step in developing a computer-based information program is to
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decide what information services are needed
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detailed labor information from past jobs can enable you to
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decide how much labor you need to meet the workload. estimate how much overtime to schedule. measure the workload.
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on which of the following would you not find labor use reported
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Purchase order
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The repair history
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lists, by unit, significant repairs to key units of equipment
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supplementary information that need not be collected regularly nor processed by computer is called
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noncomputer information
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informal information, or sampling
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fills gaps in formal information
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you can establish a generally reliable performance index by watching the ratio of
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manhours used to unit of production output
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reliable formal and informal information can help the supervisor by
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expanding his/her influence in the department. identifying important performance factors. making day to day problems easier to control.
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maintenance planning reduces costs because of a planned job
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takes less time to perform
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which of the following questions is not important in setting the time frame of a planned job
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when was the job requested
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if the detailed cost estimate on a job is considerably higher than the preliminary estimate, you should
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notify the person who approved the job
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setting priority on a job
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should be done only after consulting the equipment user
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finding a source for materials needed on a job
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is a task for the purchasing department
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the technique that determines which skills work together and the general order in which skills will be applied is called
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job phase plan
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when the planner leaves the separation of manpower needs and available craftsmen to the supervisor,
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the supervisor loses confidence in the planner
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which of the following accounts for the most planned work?
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PM inspections
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which of the following is true of planned jobs
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they show 12 to 15% savings in labor
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the principal result of planning major jobs is
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a reduction in job time
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a description of how work will be done to achieve a desired result is called a(n)
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quality standard
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quantity standards measure performance against which of the following
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Time
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which of the following conditions must your maintenance department meet if standards are to be workable
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a good work order system. a means of measuring crew performance against standards. a standards use policy.
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which standard technique is used to determine what percent each element of a job contributes to the total time spent on the job
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work sampling
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the most carefully measured standards used are called
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engineering time standards
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which of the following is true of benchmarks
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They are based on historical data. they are typical jobs. they provide a predetermined time standard.
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engineered performance standards are based on
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the elements going into a job
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receiving job instructions and planning equipment use are part of
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job preparation
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backlog data comparing actual and estimated manhours can be used to control
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the size and composition of the workforce
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if you analyze a rising backlog by craft, you will see
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which crafts may be understaffed
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which of the following is a form of information returned by computer
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Email. file transfer. Printed report.
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the time sheet provides the computer with
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labor information
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a failure code, indicating why a repair was necessary, is an example of a computer
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table
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the computer program defines
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which tables and files are used
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the stock issue form provides computer data on
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cost of contractor services. cost of issued stock parts. quantity of parts issued.
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which of the following is true of a package program
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it can be customized to meet specific needs. it is purchased by the client. it provides a universal application to any organization.
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computers that connect to a central server and access standard shared information are
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networked
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which of the following is true of optical scanning
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it requires a special input device
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with proper programming, the computer information available to you should include
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backlog reports. cost of maintaining specific equipment. status of jobs in progress.
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a proper program allows you to answer
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how your crew is performing. whether actual PM matches estimated PM. whether this PM reduces unscheduled work.
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which of the following is a PM function
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Lubricating. Replacing Components. Testing.
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with which kind of equipment is PM effective
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equipment that is up to standard.
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emergency labor is usually more expensive then regular labor by
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15%
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if you cannot inspect every piece of equipment, PM can still be effective by concentrating on equipment whose failure can
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affect product quality. cause large losses by functioning improperly. endanger the health of personnel.
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when conducting inspections
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concentrate on key areas
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which of the following offer the greatest opportunity for both immediate and long-term improvements
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planning
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priorities for maintenance jobs should be assigned during which stage of the planning process
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decision
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which of the following is true of the maintenance job order
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it authorizes work to proceed. it is a tool for allocating job costs. it is prepared by whoever needs the work done..
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scheduled maintenance that must be completed within two weeks to avoid safety hazards, downtime, or equipment damage is considered
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priority two
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Deferred maintenance that should be completed only as labor becomes available is considered
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priority five
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to make sure that scheduled work is performed
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a compliance measurement is used
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when starting a PM program
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stimulate interest immediately
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when very few deficiencies are uncovered in PM inspections, you may wish to
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extend the time between inspections
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the initial startup of a PM program
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is often on a trial and error basis
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A technique that uses non destructive testing is called
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predictive maintenance
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which of the following is true of checklists
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they link supervisor and crew
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Equipment operators can often handle such minor chores as
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checking lube and oil levels. testing hydraulic controls. verifying safety equipment device functions.
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you can make certain that each piece or equipment is lubricated on schedule by
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developing specific lube routes
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How often you lubricate depends on which of the following factors
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chemical decomposition. internal pressure and temperature. the machines operating speed.
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in large facilities, lubrication crews usually work from a
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master schedule
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scheduling should precede
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job execution
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work that is not planned
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can still be scheduled
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production must be consulted in scheduling
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jobs requiring equipment shutdown
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cooperation in planning between production and maintenance can lead to what degree of cost reduction
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12 to 15%
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repair histories are helpful in determining
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repetitive problems. time required for repair. which equipment is critical to production.
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which of the following is true of forecasts
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they are useful for planning several major jobs. they look ahead ten or more weeks. they help determine target dates for scheduling.
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which of the following would be found on a schedule for production personnel
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work description
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once maintenance has verified the importance of recommended jobs and resource availability,
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it prepares a rough schedule
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scheduled compliance should be measured by
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checking the number of jobs worked on against the number scheduled
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the preliminary schedule is presented for approval
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when available craft manhours are assigned
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in order to respond effectively to an emergency, you must know
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what is wrong. when the emergency occurred. who is reporting it.
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when few resources are needed to remedy an emergency,
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a job ticket is used
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which of the following is true of unscheduled work
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it is less costly than scheduled work
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most PM services can be monitored with
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a checklist
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the standing work order is used to direct
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a single, specific activity. repetitive PM work. snow removal.
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the document that controls all maintenance work is the
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work order
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actual work completion should be reported
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directly to the supervisor
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which of the following is true of the engineering work order
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it is used to order non-maintenance work. it is usually cross-referenced with an MWO. it is used for major equipment modifications. it is not a maintenance document.
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janitorial work is controlled by
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work standards and routes
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the key person in control of maintenance work is the
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first line supervisor
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the single most important source of work identification for a supervisor is the
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preventive maintenance program
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the two most important aspects of PM work identification are
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equipment inspection and testing
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in which of the following would you find a parts description
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the authorized stockage list. the parts fabrication drawings. the schematic blow up assembly drawings.
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a major responsibility in the use of heavy industrial equipment and rigging is
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availability. transportation. safety.
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during routine or unscheduled work, an effective supervisor should
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try to see each crew member several times each day
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the first requirement on a worksite is
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safety
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when a major job has been completed
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paper work for material procurement must be checked. the worksite should be cleaned up. repair must be recorded in equipment repair history.
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to measure job performance
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compare performance against a standard
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after completing a major job, an effective supervisor will
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join crew members in a positive critique
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a major consideration after completing a job is
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if the supervisor spent enough time on the jobsite
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work performed exclusively by the same personnel is called
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assigned maintenance
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unscheduled repairs require
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a relatively short period of time
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which of the following are results of preventive maintenance
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downtime minimized
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how many hours does the average crew member work each year
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1800
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work is scheduled on an annual calendar called a
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forecast
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as a general rule, scheduled maintenance should represent how much of total workload
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between 50 to 60%
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when emergency repairs take up 5% of your total maintenance manpower
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you are doing well
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overtime is frequently caused by
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emergency work. poor planning. unexpected work.
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the number of estimated hours of planned work identified but not completed is called a
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backlog
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the right crafts are available in the correct number when
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the workload is balanced
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preventative maintenance is controlled by
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the master schedule
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routine janitorial and building and grounds chores are part of
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plant support
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unscheduled repairs should not be performed
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on a first come, first served basis
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operations support work
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is often unsupervised
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a well run PM program
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allows more scheduled work to be done
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which of the following is a contributing factor to absenteeism
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bad working conditions. lack of job satisfaction. poor leadership.
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limiting the number of employees who can take vacations at any one time is a halfway measure because
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the makeup of the workforce must be considered.
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when slight differences exist between time available for vacations and needed labor, you should consider
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deferring work until later
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the best source for determining skills needed for any particular period is
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historical data
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the productivity of the maintenance crew
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is your personal responsibility
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the stockroom in a small facility of 50 employees or less is usually run by
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the maintenance department
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control of inventory is shifted away from maintenance and toward accounting or purchasing when
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computers are used
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the role maintenance planners have in obtaining materials includes
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helping supervisors write purchase requisitions
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one material controller usually supports
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two or more planners
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the parts catalog
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lists the most accurate parts information available
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which of the following is used to enter costs into the work order reporting system
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stockroom issue form
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what portion of a parts purchase price is spent keeping it in stock for a year
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25%
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when determining the order point (OP), WP stands for the peak weekly usage. The peak weekly usage should represent
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the worst week on record
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The EOQ and the OP should be recalculated
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at least once per year. when delivery times change significantly. when prices change significantly.
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the two-bin system requires
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continuous physical inventory
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shop planners have a clear understanding of all the facets of the job because
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they were craftsmen once
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generally, work requiring planning support is directed first to the
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planning staff
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Noncraft personnel are often used to convey stock to the first station becuase
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work moves more smoothly that way
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routine maintenance and adjustments performed on a machine tool are usually handled by
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the craftsman assigned to the machine
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most component rebuilding is done
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in the shop
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which of the following is true of heavy mobile equipment shops
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bays are usually laid out for specific equipment types. effective floor communication is vital. overhead cranes must be carefully placed. mechanics do not go to the stockroom themselves.
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which of the following do machine, fabrication, and mobile equipment shops have in common
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the parts and materials used by each are unique
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performance in a mobile equipment shop is measured by
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downtime
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the location of facilities in a workplace
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is highly important
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which of the following is true of a central shop
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all crafts are on hand. special tools are available. work planning is done in detail. response is not quick.
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the greatest contribution a maintenance supervisor can make to cost control is
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increased productivity on individual jobs
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more labor per unit of material is usually spent on
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small jobs involving little work
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which of the following is not a budget commonly used
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competitive budget
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in zero-based budgeting, supervisory personnel
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devise methods for meeting objectives
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which form of budgeting requires that each activity must be broken down into resource requirements and related to production
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performance budget
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which form of budgeting measures production targets in terms of maintenance manhours
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factored budget
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one advantage of the factor budget is that
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it is developed largely at supervisory level
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when 40% of a facility's equipment is responsible for 70% of total maintenance costs,
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it should get special attention in the budget
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which of the following maintenance jobs are not in keeping with a successful maintenance cost reduction program
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"good will" jobs
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which of the following is not a factor in material costs
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efficiency of equipment
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obtaining parts quickly is most likely to be the concern of the
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maintenance supervisor
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which of the following data are critical to performance at the first line supervisory level
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costs. labor utilization. material use.
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cost per production hour
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measures labor utilization
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how much time should a supervisor try to devote to supervising the workforce
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60% or more
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the supervisor in charge of a 20 worker crew generally has more control than
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a supervisor in charge of 30 workers
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the trend line shows
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the degree of imporvement
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the distribution of manhours among the work categories reflects
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labor use
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maintenance cost reports should show
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major jobs such as lubrication. particular standing work orders. the cost of labor and materials.
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comparing monthly maintenance costs with total units of production reveals
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maintenance cost per unit
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the real objective of measuring performance is to
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identify areas that need improvement
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The percentage of time the workforce is available for productive work is called
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labor utilization
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labor utilization and effectiveness together are the measure of
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maintenance crew productivity
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failure to anticipate labor or material needs
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lowers productivity. reduces labor effectiveness. results in delays.
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the number of workers needed to perform identical jobs
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varies with worker effectiveness
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cooperation between the maintenance and operations departments can be measured by
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the degree of schedule compliance
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who must have a complete responsibility for effective use of the labor force
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the first line supervisor
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excessive union grievance activities and high labor costs are often the result of
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inadequate supervision
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which of the following do maintenance reports typically not include
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information on crew performance
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which of the following is not a function of work sampling
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to test workforce performance
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which of the following is true of observation routes
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routes should include areas of high density
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effective training can
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improve work quality. raise safety levels. save money.
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when using self-study materials, do not
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leave trainees entirely on their own
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if you supervise a multicraft crew
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make sure that all workers receive needed training
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basic job skills
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should be established in the classroom
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on the job apprentice training is
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the supervisors responsibility
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one of the best way to find out if instructions are understood is to
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inspect a job in progress
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the most important consideration to emphasize to trainee is
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safety
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competition
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must be used carefully
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which of the following can slow learning progress
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monotony
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the first step in successful training is
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preparation
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quality supervision
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reduces pressure
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for a crew to be 40% productive, how much time must the supervisor spend in direct supervision
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60%
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the forecast
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is a technique for setting objectives
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planning
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is a closer look at activities at short range. organizes a specific job in advance. saves execution time.
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anticipating major tasks or problems
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sharply reduces the number of emergencies
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delegating work successfully
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gives you more time to use elsewhere
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when passing along work to your crew,
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describe the job, emphasizing the desired results.
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in planning a days work,
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estimate the time needed for each job
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learn to say no
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when it is the most reasonable answer
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when you must say no
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suggest other ways of getting the desired result
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the manner in which a department, section, or group is set up is called
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organization
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maintenance does not have complete control over PM procedures because
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scheduling depends on equipment availability
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the maintenance department has the least control over which of the following workload elements
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engineering activities
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which of the following factors does maintenance have the most control over
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technology
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which of the following is necessary in building an effective maintenance system
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setting realistic objectives
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in order to develop a maintenance concept, you must first
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accurately determine maintenance needs
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the primary monitor of maintenance needs is the
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PM program
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the cost estimate of the job normally determines
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the level at which approval is obtained
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the statement "major maintenance work must be classified by priority" is a typical
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maintenance policy
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practical, step by step instructions are called
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procedures
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in order to identify the workload, you must take which of the following into account
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amount of work. available time. type of work.
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to employ crew members effectively, you must
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know their capabilities
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your estimate of how long a job should take should become your
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job goal
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if one of your workers turns in low quality work, you should
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provide training and point out any improvements in performance
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while disciplining a worker, also use
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counseling
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the measure of how much work is done in a given time is called
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productivity
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overhauls and other major jobs may
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need the help of a planner. require hiring additional workers. require the equipment to be shut down.
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emergency jobs are unexpected conditions that
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should be personally supervised
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when an ex-pipefitter supervises electricians, he should
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learn enough about electrical work to direct the job
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which of the following may be duties of a facility engineering maintenance crew
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construction. equipment modification. installation.
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the person who usually establishes the facility maintenance system and sets the department goals is called the
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maintenance manager
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productivity goes down if workers are
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afraid of accidents. uncomfortable. worried about the environment.
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in matters concerning safety and comfort, you will earn the crew's cooperation if you.
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try to correct the problems yourself
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incomplete job instructions
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force crew members to make decisions
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offering training to employees often encourages
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productivity
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temporary repairs
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cause maintenance problems
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workers will be more likely to meet a high professional standard if
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you set a standard of excellence
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which of the following can result from absenteeism
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decreased productivity. higher overtime costs. higher operating costs.
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if you are new at the job and lack experience,
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ask the crew to be patient until you catch on
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if you are angry or impatient with one worker,
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avoid transferring that feeling to others
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to encourage group cooperation, you should
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discuss job plans
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the crew responds positively when
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work quality improves
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company rules apply to which of the following
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contractors. employees. visitors.
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which factor(s) should you consider when determining corrective action?
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the attitude of the employee involved
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how can rules best be presented to employees
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by explaining them and giving each employee a copy
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if you have been lax in enforcing rules, what must you do before "cracking down"
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let your employees know in advance of the change
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when dealing with the steward, you should not
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trade grievances
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a worker needs to know he is
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appropriate for the job. important to the team. properly rewarded.
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motivation is decreased by
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bad management
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which of the following can result in lost time
answer
accidents. parts arriving late. workers arriving late.
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when employees feel no loyalty toward a company,
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accidents will occur. turnover will be high. work quality will deteriorate.
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a successful leader
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praises good performance
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supervisory training should always stress
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leadership development
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what is the most important aspect of your job as a supervisor
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supervising employees
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the best time keeping method is one in which employees
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report time to their supervisor
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which of the following is not usually a part of a group leaders job
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applying discipline
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making job planning a group effort
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improves productivity
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if you respect your crew members,
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they will respond positively
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you can expect a union representative to
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compete with supervisor for the leadership position
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what is the best method for settling industrial disputes
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grievance procedure
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which of the following actions would not be considered insubordination
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misunderstanding an order
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if an employee fails to follow an order given by a supervisor, as punishment, during a heated argument, a third party would probably
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uphold the employee
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when are late starts and early quits considered insubordinate acts
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only if starting and quitting times are posted
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if you cannot calm an abusive worker, you should
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have the worker leave the facility
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the appropriate corrective actions for vocal threats or threatening gestures is
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discharge
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the most serious insubordinate act is
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physical assault
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in order to take corrective action against an employee who physically assaults you away from the facility, you must prove that the
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assault was work related
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when should you not take action against horseplay
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you should always take action against horseplay
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if it is demonstrated that a supervisor did nothing to end a feud among employees, and a fight breaks out, a third party might
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reduce the penalty against the fighters
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what is the accepted way of handling two employees who engage in fighting
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deal more severely with the worker who started the fight
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corrective action decisions should not involve
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impulsive action
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your goal in taking corrective action should be to
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develop good employees
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a step by step procedure used to correct improper behavior is called
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progressive discipline
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if you take a punishing approach to corrective action,
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you will create an adversarial relationship
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which of the following is not acceptable as evidence
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hearsay
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who is responsible for informing employees of corrective action measures
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supervisor
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if an employee is physically unable to do his or her normal work, your first step should be to
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find other work for the employee
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if you see an employee sleeping on the job, your first action should be to
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obtain a reliable witness
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when an employee damages company property, you should first
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complete an asset damage report
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an arbitrator at a corrective action hearing will consider whether or not
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you did your best to make a good employee. your action was consistent with past practice. your action was reasonable.
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when an employee comes to you with a question
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take the time to get the right answer
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which of the following is a characteristic of an effective supervisor
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handles problems promptly
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grievances involving corrective action are often handled differently form other grievances in that
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they skip steps in the normal procedure
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if you answer to a problem is not acceptable to an employee, what will probably happen
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a written grievance will be filed
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when you receive a written grievance. what should you do
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discuss it with your supervisor
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it is an arbitrators job to
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act as a judge. determine the arbitration settlement. determine which party to uphold.
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an arbitrators reputation can be investigated by
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calling other companies. checking with labor attorneys. reviewing past awards.
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the best witness at an arbitration hearing is
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an observer of the matter
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when should you begin investigating a problem
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as soon as it enters the grievance procedure
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what is the best answer for a witness to give when asked by a union counsel, "where you told to say that"
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i was told to tell the truth
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discrimination complaints are handled by the
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EEOC
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an affirmative action program involves
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an analysis by job group
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when interviewing a potential employee, do not ask him or her about
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age. family status. religion.
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the basic labor/management law of this country is the
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wagner Act
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which of the following is not a function of the national labor relations board
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investigating discrimination complaints.
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under the Taft-Hartley Act, the president can order workers back on the job by requesting a
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temporary injunction
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which act of congress regulates day to day affairs of unions
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Landrum-Griffin Act
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if an OSHA violation is not corrected within the specified time period,
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a further penalty is imposed
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OSHA requires that records be kept on
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accidents and illnesses. exposure to hazardous materials. preventative maintenance.
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the minimum wage is fixed by the
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fair labor standards act
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EWO stands for
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Engineering Work Order