Ch 10 example #76358

As a group, Millennials (Gen Y) tend to be: Select one: a. older and more mature than Gen Xers. b. less interested in technology than Baby Boomers. c. inefficient, easily bored, and uncommitted. d. adaptable, tolerant, and tech savvy.

Maslow classified the needs for basic items such as food, water, and shelter as: Select one: a. safety needs b. sustenance needs c. physiological needs d. self-actualization needs

Herzberg's research found that safe working conditions and good pay: Select one: a. are important motivators for most employees. b. helped maintain worker satisfaction, but did little to increase motivation c. had no impact on worker morale. d. were very important motivators for professional employees and managers, but were poor motivators for unskilled employees.

_____________was the dominant strategy for improving worker productivity during the early1900s. Select one: a. Management by objective b. Scientific Management c. Social darwinism d. Job enrichment

Theory___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility. Select one: a. A b. X c. Y d. Z

Maslow called the needs people have for security at work and at home: Select one: a. physiological needs b. stability needs c. insurance needs d. safety needs

William Ouchi called the management approach typically used by Japanese firms: Select one: a. Type X b. Type J c. Type O d. scientific management

As companies restructure to create greater efficiencies in their operations, there is a greater opportunity for _____________ where management combines specialized tasks in one job, and asking employees to broaden their scope of responsibilities. Select one: a. job enlargement b. job simplification c. job specialization d. job confrontation

Theory____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity. Select one: a. A b. Alpha c. X d. Y

_________is the term William Ouchi used to refer to the management approach typically used by firms in the United States. Select one: a. Type A b. Type Z c. Type O d. Type J

Maslow would classify the need for recognition from others and for self respect as_________ needs. Select one: a. social b. esteem c. security d. physiological

Herzberg found that good pay: Select one: a. was the strongest motivator. b. was a significant motivator, but not as important as job security. c. was a hygiene factor rather than a motivator. d. had no effect on worker attitudes.

The purpose of management by objectives is to: Select one: a. enable top management to set goals for the entire organization. b. simplify the jobs of middle management by providing them with predetermined goals and objectives. c. help employees motivate themselves with a goal-setting model that involves, discussion, review, and evaluation by management and employees. d. allow employees to set their own goals without consulting with management.

Herzberg's research found that the factor that ranked highest as a motivator was: Select one: a. the friendliness of supervisors. b. a sense of achievement. c. a compensation system that included bonuses and regular pay raises. d. the presence of clear and consistent company rules and policies.

According to Maslow, a higher order need: Select one: a. always provides greater motivation than a lower order need. b. never provides as much motivation as a lower order need. c. becomes a source of motivation after lower order needs are satisfied. d. contributes directly to the physical survival of the individual.

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential. Select one: a. social b. esteem c. egoistic d. self-actualization

_________blends Japanese and American management practices into a hybrid approach which calls for long-term employment, collective decision making, and individual responsibility for the outcome of decisions Select one: a. Theory A b. Theory X c. Theory Y d. Theory Z

According to the principles of scientific management, the best way to improve productivity is to: Select one: a. give employees greater recognition for their efforts. b. establish open two-way communications among all of the organization's employees and managers. c. use time-motion studies to find the best method of doing each job, then teach those methods to employees. d. use job rotation and job enlargement to make work more interesting and challenging.

Generation X employees are likely to: Select one: a. be more concerned with career security than with job security. b. be less willing to move and change jobs. c. lack the drive and ambition of earlier generations. d. be poor at providing feedback to others.

The tendency for people to behave differently when they know they are being studied is known as the: Select one: a. Hawthorne effect b. Taylor effect c. Type II effect d. induced motivation effect

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate. Select one: a. retroactive b. inferior c. hygiene d. negative

The practice of moving employees from one job to another to make work more interesting is called: Select one: a. task mobility b. job rotation c. job incrementation d. worker alternation

According to Herzberg, the difference between motivators and hygiene factors is: Select one: a. motivators cause persons to work smarter, while hygiene factors cause people to work harder. b. hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about how many hours they have to work and their next day off. c. hygiene factors develop more loyalty from workers, while motivators make workers enthusiastic about moving on to a different company. d. overall, motivators related to greater job satisfaction, while hygiene factors made the work place a satisfying place to thrive.