BSAD101 Chapter 9 and 10

another name for Human Resources management is __ management

John works for Texas Instruments. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?

the development phase of Human Resources management consists of two important activities: training/development and

Chevron's 60,000 employees work for thirteen major operating companies in fifty eight countries. Each national unit does business according to the needs of its market. Effective management of human resources in such a complex environment is an awesome task, and the key to success is reliable, accurate management information. Thus, Chevron developed an online human resources information system, which is a critical tool in managing its human resources. As expected, one of the broad goals of the human resources information system is to help management a. prepare specific job or position descriptions.

generally, human resources management is a responsibility shared by line managers and

At a large book publishing company like Cengage, we would expect human resources management to be handled by . At a small local print shop, human resources management would probably be .

employee compensation systems are generally developed and administered by _, and pay increases and promotions are usually recommended by _

Information on evolving technologies, industry staffing practices, projected economic trends, the particular company's future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting

If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show

a computerized data bank containing information on the skills and experience of all employees is Called

The HRM specialists at A&C Company took the opportunity to increase productivity and decrease manual data analysis by using their microcomputer along with a commercial database management system (DBMS) to develop a . Now the company can readily identify specific organizational skills, eliminating the need to comb personnel files manually.

a list of key personnel as well as possible successors within a firm is called a

two useful tools for estimating the supply of needed Human Resources are the

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. this database can be referred to as a

South Carolina is facing budget cuts. the number of employees needs to be reduced over the next three years at all state agencies. the state decides to stop hiring new employees to fill vacated positions to comply with budgetary constraints. this approach is called

When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

a firm attempting to reduce the size of its workforce may use several approaches. the approach most likely to be saved as last resort is

the reduction in the workforce that normally occurs when employees leave a company is called

the most humane form of workforce reduction is

workplace diversity refers to the differences among people in a workforce due to

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with a

When people from a variety of different countries and educational and work experience backgrounds come together to work on a project, they often have varying perspectives on given issues. This benefits the company in the form of

IBM's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous. If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a diverse workforce?

Suppose HP's minorities work at a multicultural plant, which provides a comfortable learning environment before they are assigned to their permanent positions within the company. Such a diversity training program will help HP develop a strong reputation for managing diversity, which is likely to lead to which of the following competitive advantages?

for a cultural diversity program to be successful, it is essential that

Martin Enterprises wants to ensure that is thoroughly understands all of its jobs so that it can determine the qualifications each job demands. to do so, Martin would first

Paul wanted to know about the skills and expiernece needed to qualify for a management position with jcpenney. thus, he called and asked the personnel specialist to send him a job

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

Lois walked into ABC Company to pick up an application for a secretarial job. When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position. The receptionist gave Lois a job

a list specifying qualifications necessary for a particular position is called a job

the process of attracting qualified job applicants is called

All of the following are sources of external recruiting except a. promotion of a current employee. b. newspaper advertising. c. recruiting on college campuses. d. using employment e. using recommendations of present employees

You were asked to write a report to management indicating the primary advantage of external recruiting. You chose to focus on external recruiting's ability to as its primary advantage.

for the past ten years, Sacco has obtained its best employees from employees from private employment agencies. now that it has three additional jobs to fill, it will probably continue to use

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. chandler should concentrate on

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

As a human resources specialist, you were asked to briefly summarize the disadvantages of using internal recruiting. You have started your report by stating, "The main disadvantage of internal recruiting is that

gathering information about applicants for a position and choosing the most appropriate applicant is called

All of the following are common methods of obtaining information about applicants except a. employment applications. b. tests. c. private investigators. d. interviews. e. references.

Sally wants to impress prospective employers with a summary of her background and qualifications for a management position. Her father, who is a businessperson, suggested sending a(n)

employment applications are used for 2 purposes: to familiarize interviewers with applicants backgrounds and to

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening. The Limited Group practices

some union agreements state that current employees must be informed of upcoming new openings. this practice is called job

the interview is part of

All of the following are relevant areas for employment tests except a. aptitudes. b. skills. c. abilities. d. job-related knowledge. e. all of the above are relevant areas for employment tests.

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

perhaps the most widely used selection technique is the

McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions. Giving what type of interview might eliminate this problem?

people who can verify background information and provide personal evaluations of candidates are called

Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection technique that will be most helpful in obtaining this information is the

As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except a. location of the company cafeteria. b. introduction to coworkers. c. interviewing skills. d. career paths within the firm. e. company benefits.

You have been charged with finding out whether your company has violated the concept of comparable worth. After gathering all the facts, you find the company guilty because

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

Suppose your state has enacted a law that demands equal compensation for jobs requiring about the same level of education, training, and skills. This concept is called

critics of comparable worth argue that

All of the following are elements of an effective employee reward system except a. enabling employees to satisfy basic needs. b. providing competitive rewards. c. distributing rewards fairly in the organization. d. recognizing that different people have different needs. e. maximizing the amount of money spent on employee compensation.

the policies and strategies pertaining to employee compensation comprise a

_ is the pay that employees receive in return for their labor

Senior management in your organization wants you to explain to the board of directors the key concept that makes compensation systems work. It would be correct to tell them that the ideal compensation system must

an employees initial wage rate is determined by

You have been asked to develop an effective reward system for Kroger stores. In designing such a system, you should strive to meet all of the following objectives except a. enabling employees to satisfy their basic needs. b. providing rewards comparable to those offered by other firms. c. distributing rewards fairly within the organization. d. recognizing that different people have different needs. e. maximizing the amount spent on compensation.

a wage is a specific amount of money paid per

a collection of data on prevailing wage rates in an industry or geographic area is called a

Which of the following is not a compensation decision? a. The wage-level decision b. The individual-wage decision c. The wage-cut decision d. The wage-structure decision e. Both C and D

a type of compensation that is some percentage of sales revenue is a

whether or not secretaries are paid more than file clerks depends on the nature of a firms structure

job evaluation is almost always the basis for developing a

the process of determing the relative worth of various jobs in a firm is called

If Regency Electronics, a maker of consumer electronic products such as stereos, wanted to determine the relative worth of jobs within its organization, it would

Breakfast cereal maker General Mills periodically gives lump-sum payments to employees. The amount depends on job performance, with more productive employees receiving a larger sum than less productive employees. This motivational tool is

_ is a payment representing some percentage of sales revenue

All of the following are usually paid an hourly wage except workers in a. clerical positions. b. retailing. c. management. d. assembly lines. e. fast food.

Fred Saunders receives $50,000 a year as a manager. This type of compensation is called

a specific amount of money paid for each hour of work is Called

Which of the following type of worker is usually paid on a salary plan? a. Clerical b. Retail c. Fast-food d. Manager e. Assembly-line

Wanda Zarky is paid a specific amount of money for work during a set calendar period, regardless of the actual number of hours worked. This money is called a

The type of pay raise in which the employee can receive the entire amount of the increase at the beginning of the year is called a(n)

Sally earned a 10 percent increase in her salary and received the entire increase at the beginning of the year, with the stipulation that she would not leave the company in that year. Five months later, she quit her job and went to work for a competitor. She had to return the 10 percent payment she had received because she had violated a rule for

the distribution of a percentage of a firms profits among its employees is called

employee benefits are

All of the following are examples of employee benefits except a. an end-of-year bonus. b. health insurance packages. c. pay for time not worked. d. workers' compensation insurance. e. unemployment insurance.

Peter Shelley was hurt on the job last week. his medical bills for this injury are covered under

an indirect reward given in addition to an employees regular pay is known as

all employers are required by law to provide certain benefits to their employees. an example of such benefit would be

the average cost of employee benefits is about _ percent of total compensation

When Russell Meyer started his new job, he was offered a cafeteria plan from which he could choose items such as health care, vision care, child care, life insurance, and membership at the company's gym. This is likely a type of

A form of compensation whereby the employee receives a predetermined amount of benefit dollars to spend on a benefits package he or she has selected to meet individual needs is called a(n)

one of the main reasons employers offer employees flexible benefit plans is

Training may be used in an organization to educate employees on all of the following except a. product information. b. motivation. c. business ethics. d. customer service. e. technical aspects of the job.

Over the years, EnterBank management has successfully used the process of preparing managers and other professionals to assume increased responsibility in present and future positions. This practice is referred to as

Teaching employees new jobs, skills, and more effective ways of doing their present jobs is called

Dunn & Company wants to use a training method to help managers understand and cope with employees' problems. What method would you suggest?

As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years. Harry was engaged in what form of training and development?

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

a situation in which participants act out the roles of others so that they can better understand those roles is called

a training method by which a trainee learns by working with an experienced employee is called

Bob White was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Bob experienced training.

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American Airlines offered training for some jobs.

A performance appraisal serves all of the following purposes except which of the following? a. It lets workers know how well they are doing. b. It allows the employee to see where he or she ranks against all the other employees in the company. c. It provides an effective basis for distributing rewards. d. It lets workers know how they can do better in the future. e. It helps the organization monitor its employee selection, training, and development activities.

the key to successful training and development programs is to

upper management needs to know the results of training evaluations because

_ evaluation methods use some measurable quantity as the basis for assessing performance

assessing employees performance levels to make objective personnel decisions is accomplished by

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) _ appraisal method.

Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?

After six months with the company, Betty's performance was evaluated by a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Betty received a very good performance appraisal. Betty experienced a(n) appraisal method.

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

Performance feedback is most effective when managers

the equal pay act applies directly to

Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce the same rate of pay for similar effort, skill, and responsibility in a job position? a. The Fair Labor Standards Act b. The Equal Pay Act c. The Civil Rights Act d. The Employee Retirement Income Security Act e. The National Labor Relations Act

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except a. age. b. sex. c. race. d. color. e. religion.

The Age Discrimination in Employment Act of 1967 and its amended version in 1986 apply directly to

A government agency has assigned a staff member to investigate complaints about employment discrimination at XYZ Corporation. The staff person probably works for the

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation? a. Company-provided lodging for the disabled b. Company-provided transportation for the blind c. Additional paid vacation for the mentally ill d. Sign language interpreters for the deaf e. Personal assistants for the disabled

After informing his employer that he had cancer, Maury was abruptly fired. The federal legislation that prohibits discrimination against qualified individuals with disabilities is a. the Fair Labor Standards Act. b. the Americans with Disabilities Act. c. the Equal Pay Act. d. Title VII of the Civil Rights Act of 1964. e. the National Labor Relations Act.

The act that OSHA was created to enforce is the _ Act.

Universal Dynamics Corporation recently was awarded a $150,000 federal contract. Thus, the government requires the corporation to engage in affirmative action related to

Human resources management consists of or includes all activities involved in acquiring, maintaining, and developing an organization's human resources. a. True b. False

The president of the United States established the requirements for affirmative action in human resources practices among a. all employers. b. employers on a voluntary basis. c. small employers with at least fifteen employees. d. all employers with fifty or more employees holding federal contracts in excess of $50,000. e. employers that never thought about establishing an affirmative action plan.

The phase of human resources management in which an employee's skills are improved and his or her capabilities are expanded is known as maintaining. a. True b. False

Human resources planning is determining the firm's future human resources needs. a. True b. False

Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm. a. True b. False

Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management. a. True b. False

Human resources management is the sole responsibility of line managers. a. True b. False

A skills inventory is a computerized list of all the skills a prospective employee needs to fill a position. a. True b. False

When demand is forecast to be greater than supply, plans must be made to reduce the size of the workforce. a. True b. False

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau. a. True b. False

Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits. a. True b. False

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems. a. True b. False

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well. a. True b. False

Managers should view cultural diversity as an opportunity rather than as a limitation. a. True b. False

Because today's employees are better educated, they want greater flexibility and independence, competitive compensation, and a better quality of life. a. True b. False

A diversity program can be successful even without strong, sustained commitment from top management. a. True b. False

Job specification is a systematic procedure for studying jobs to determine their various elements and requirements. a. True b. False

Job analysis is the systematic procedure for studying jobs to determine expected levels of productivity. a. True b. False

Job analysis provides a job description and a job specification for a particular position. a. True b. False

Job analysis is the list of qualifications required to perform a particular job. a. True b. False

A list of skills, abilities, education, and experience required for a position is called a job analysis. a. True b. False

The primary disadvantage of internal recruiting is that promoting a current employee leaves another position to be filled, possibly meaning that two employees must be trained instead of one. a. True b. False

In the selection process, the goal should always be to hire the person with the most qualifications. a. True b. False

Today, most companies do not require employment applications. a. True b. False

The two main purposes of employment applications are to identify candidates for further consideration and to provide background information for interviewers. a. True b. False

The assessment center technique for selecting employees is ideal for small firms because such centers involve limited expense. a. True b. False

The process of acquainting new employees with an organization is called orientation. a. True b. False

Compensation and benefits are related to employee motivation. a. True b. False

Usually, management sets employees' pay levels higher than at comparable firms. a. True b. False

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey. a. True b. False

The wage structure is almost always developed on the basis of job evaluation. a. True b. False

A flexible benefit plan allows an employee to allocate a predetermined amount of benefit dollars to various categories of benefits to design a benefit mix that best fits that employee's needs. a. True b. False

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training. a. True b. False

In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasks. a. True b. False

The results of training evaluations should not be made known to all those involved in training programs. a. True b. False

Subjective appraisal methods use some measurable quantity, such as dollar volume of sales, as the basis for assessing performance. a. True b. False

The results of an evaluation should be discussed with an employee soon after the evaluation is completed. a. True b. False

Legislation regarding personnel practices has been primarily in the areas of employee rights, job safety, and elimination of discrimination. a. True b. False

No federal law forbids age discrimination against people younger than 40. a. True b. False

OSHA is charged with enforcing Title VII. a. True b. False

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA. a. True b. False

Firms with federal government contracts that exceed $50,000 must have an affirmative action program. a. True b. False

The Employee Retirement Income Security Act passed in 1974 requires firms to provide a retirement plan for their employees. a. True b. False