Quiz 3: Listening

Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier? physical distractions mental distractions biases prejudices

Which of the following is true about the relationship between culture and listening? Standards for appropriate feedback are basically the same across cultures. Listening in any culture requires attention to both verbal and nonverbal cues. Nonverbal cues tend to have the same meaning across cultures. Polite listening in all cultures involves cues of agreement.

Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received. listening feedback stereotyping enculturation

Which of the following is true concerning the relationship between listening and gender? Women may be socialized to exhibit more listening cues than men. Women typically make less eye contact than men while listening. Women may be socialized to interrupt speakers more than men. Women listen less to men than men listen to women.

Austin strives to listen politely. What is the best advice that you can give him? Give negative feedback to communicate to the speaker that you are bored. Exhibit disapproval on all controversial issues. Avoid echoing the speaker's nonverbal communication. Avoid interrupting the speaker.

Which of the following is a correct statement about listening? Hearing and listening are the same. Listening is a natural, passive process. Listening is the same regardless of the situation. Listening can be improved

In order to improve your empathic listening, which of the following recommendations would be helpful? See things from the receiver's point of view. Engage in one-way communication. Interrupt the speaker if what you have to say is more important. Seek to understand the speaker's thoughts and feelings.

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!" "This is the worst day of your life, huh?" "You think you have had a bad day; let me tell you about mine!" "You seem really upset. What made your day so bad?" "Awe, sorry . . . but I have a meeting to go to."

The understanding stage in the listening process involves __________. evaluating the messages you hear grasping both the thoughts that were expressed and the emotional tone that accompanies them anticipating what the speaker will say next tuning out the emotional element of the message and focusing only on the content of what is being said

Effective listeners are more likely to __________. emerge as group leaders have difficulty developing and maintaining relationships be poor communicators be good managers but poor salespeople

In terms of the relationship between listening and culture, which of the following is true concerning feedback? Positive feedback is always preferable to negative feedback regardless of culture. People from high-context cultures (such as Japan and Korea) generally appreciate honest, open feedback. Perceptions of appropriate feedback vary from culture to culture. Eye contact is a universal symbol of good listening.

Which of the following statements is true of active listening? It enables you to check your understanding of what the speaker has said. It enables you to express an evaluation of what the speaker has said. It inhibits the speaker from further exploring his or her feelings and thoughts. It discourages the speaker from solving his or her problem.

Bethany wants to be a good critical listener. Which of the following should she do? Filter out any undesirable messages. Focus only on nonverbal communication. Focus only on verbal communication. Keep an open mind.

Which of the following is a guideline for effective emotional listening? Focus the conversation on yourself. Try to solve the other person's problems. Empathize with the other person. Interrupt when you have questions.

While listening to Ella talk about her accident, Mel nods his head and says, "uh-huh" and "hmmm." Mel is __________. giving backchanneling cues paraphrasing using display rules requesting clarification

Which of the following statements is true of listening? Hearing and listening are essentially the same. Listening is a simple process. The process of listening is circular. Listening is an optional part of the communication process.

The text defines display rules as __________. cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting cultural rules that govern when to offer feedback and when not to offer feedback social rules that emerge as people listen actively to others social rules that govern how people should express empathy in private settings

At the evaluation stage of the listening process, one should __________. evaluate the speaker's point of view immediately listen passively not be concerned with opinions identify any biases, self-interests, or prejudices that the speaker may have

Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding, you should practice __________ listening. empathic inactive objective critical

Which of the following is a physical barrier that may interfere with listening? thinking about the date you had last night concentrating on the pain in your toe the sound of a fire alarm focusing on an upcoming test

Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind. True False

Through active listening, we express acceptance of the speaker's feelings and encourage the speaker to elaborate on those feelings. True False

The evaluation stage of listening can be made more effective by resisting evaluation until you fully understand the speaker's viewpoint. True False

The responding stage of the listening process can be enhanced through the use of "I" messages. True False

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them. True False