Chapter 3

Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in __________ listening.

Mark is listening to a speaker's evidence during a persuasive speech on nuclear power. According to your textbook, Mark should be asking:

According to your textbook, skilled listeners do not try to absorb a speaker's every word. Rather, they focus on three major aspects of a speech. Those aspects include

You can improve your own speeches by listening carefully to the speeches of other people.

Ted is listening to the introduction of Janine's speech when he thinks to himself, "Man, this is really going to be boring." What aspect of poor listening identified in your textbook is Ted exhibiting in this example?

Gerald is listening to comfort a friend whose apartment has just been burglarized. According to your textbook, Gerald is engaged in __________ listening.

One of the major obstacles to listening effectively is that the brain can process many more words than can be spoken in a minute.

People spend more time listening than in any other communicative activity.

According to your textbook, reviewing mentally what a speaker has said is a good way to avoid becoming distracted in a speech.

People spend more time __________ than in any other communication activity.

Which of the following is one of the four major causes of poor listening discussed in your textbook?

According to your textbook, listening to understand a classroom lecture is an example of appreciative listening.

Leon is listening to his chemistry instructor review the steps for this week's lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in __________ listening.

Your textbook recommends __________ as the most effective method of note taking for listening to a speech.

A new class registration system has been established on campus. Tonight, a representative from the Registrar's office will speak about how to use the new system. You will be listening to the speaker in hopes of understanding the steps involved in registering for classes next semester. As explained in your textbook, you will be engaged in ___________ listening.

Kristen is listening to a political candidate's speech for purposes of deciding whether to accept or reject the speaker's message. According to your textbook, Kristen is engaged in __________ listening.

The aim of active listening is to set aside one's own frame of reference and, as far as possible, to listen from within the speaker's frame of reference.

According to your textbook, listening to understand a classroom lecture is an example of appreciative listening.

When business managers are asked to list the communication skills most crucial to their job, they usually rank __________ number one.

Usually it is easy to block out physical and mental distractions when listening to a speaker.

Today was Samantha's birthday, and her friends were taking her out for a surprise evening. It was hard enough to pay attention to speeches on a hot afternoon, but Samantha's mind kept wandering to what her friends might be planning—and who might be coming. According to your textbook, the most important cause of Samantha's poor listening was

If you disagree with a speaker, you have nothing to gain by listening carefully.

Natasha and Ramone are listening to a realtor who is encouraging them to buy a house they looked at earlier in the day. As they listen, they are trying to decide whether or not to purchase the house. According to your textbook, Natahsa and Ramone are engaged in __________ listening.

According to your textbook, a skilled therapist listening to a patient is an example of appreciative listening.

When you listen to someone give a sales presentation, and you need to decide whether you will buy the item, you are engaged in comprehensive listening.

When you listen to the campaign speech of a political candidate for the purpose of accepting or rejecting the speaker's message, you are engaged in empathic listening.

Lance is enjoying Jim Gaffigan's stand-up comedy routine at the Civic Center. According to your textbook, Lance is engaged in __________ listening.

Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in __________ listening.

Which of the following is recommended by your textbook as a way to improve your listening?

Appreciative listening is closely tied to critical thinking.

Concentrating on details is an excellent way to become a better listener.

Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out of them. What went wrong?