Chapter 3: Listening In Human Communication

21 August 2022
4.7 (114 reviews)
35 test answers

Unlock all answers in this set

Unlock answers (31)
question
Which of the following statements is true of listening? a) Hearing and listening are essentially the same. b) Listening is a simple process. c) The process of listening is circular. d) Listening is an optional part of the communication process.
answer
c) The process of listening is circular.
question
Effective listeners are more likely to ___________. A) emerge as group leaders. B) be more aggressive communicators. C) read less than poor listeners. D) be good managers but poor salespeople.
answer
A) emerge as group leaders.
question
The understanding stage in the listening process involves __________. A) decoding a message exactly the same way as it was encoded by the speaker. B) grasping both the thoughts that were expressed and the emotional tone that accompanies them. C) anticipating what the speaker will say next. D) tuning out the emotional element of the message and focusing only on the content of what is being said.
answer
B) grasping both the thoughts that were expressed and the emotional tone that accompanies them.
question
Which of the following recommendations will increase effectiveness in receiving messages? a) Focus your attention exclusively on the speaker's nonverbal messages. b) Avoid assuming you know what the speaker will say next. c) Focus your attention on what you will say next. d) Focus your attention only on the speaker's words.
answer
b) Avoid assuming you know what the speaker will say next.
question
Which of the following is a suggestion for the facilitating the passage of information from short-term memory to long-term memory? a) Focus your attention on the minor details. b) Write down every word that the speaker says. c) Organize what you hear in an easy-to-retain format. d) Avoid relating new information to old information.
answer
c) Organize what you hear in an easy-to-retain format.
question
Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?' a) physical distractions b) mental distractions c) biases d) prejudices
answer
b) mental distractions
question
In order to improve your empathic listening, which of the following recommendations would be helpful? a) See things from the receiver's point of view. b) Engage in one-way communication. c) Interrupt the speaker if what you have to say is more important. d) Seek to understand the speaker's thoughts and feelings.`
answer
d) Seek to understand the speaker's thoughts and feelings.`
question
At the evaluation stage of the listening process, one should __________. A) evaluate the speaker's point of view immediately. B) assume the speaker is not a person of goodwill. C) avoid giving the speaker the benefit of any doubt. D) identify any biases, self-interests, or prejudices that the speaker may have.
answer
D) identify any biases, self-interests, or prejudices that the speaker may have.
question
While listening to Ella talk about her accident, Mel nods his head and says, "uh-huh" and "hmmm." Mel is ___________. A) backchanneling cues. B) paraphrasing. C) objective listening. D) punctuating.
answer
A) backchanneling cues.
question
Sharia is listening logically and dispassionately to the salesperson who is trying to sell her a car. Sharia is engaging in what type of listening? a) offensive b) defensive c) critical d) empathic
answer
c) critical
question
Austin strives to listen politely. What is the best advice that you can give him? a) Give negative feedback to communicate to the speaker that you are bored. b) Exhibit disapproval on all controversial issues. c) Avoid echoing the speaker's nonverbal communication. d) Avoid interrupting the speaker.
answer
d) Avoid interrupting the speaker.
question
Which of the following is a guideline for effective emotional listening? a) Focus the conversation on yourself. b) Try to solve the other person's problems. c) Empathize with the other person. d) Interrupt when you have questions.
answer
c) Empathize with the other person.
question
Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding, you should practice ___________ listening. a) empathic b) inactive c) objective d) critical
answer
a) empathic
question
Which of the following is true about the relationship between culture and listening? A) Standards for appropriate feedback are basically the same across cultures. B) Listening in any culture requires attention to both verbal and nonverbal cues. C) Nonverbal cues tend to have the same meaning across cultures. D) Speakers from different cultures tend to have the same display rules.
answer
B) Listening in any culture requires attention to both verbal and nonverbal cues.
question
Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!" a) "This is the worst day of your life, huh?" b) "You think you have had a bad day; let me tell you about mine!" c) "You seem really upset. What made your day so bad?" d) "Awe, sorry . . . but I have a meeting to go to."
answer
c) "You seem really upset. What made your day so bad?"
question
Which of the following is true of active listening? a) It enables you to check your understanding of what the speaker has said. b) It enables you to express an evaluation of what the speaker has said. c) It inhibits the speaker from further exploring his or her feelings and thoughts. d) It discourages the speaker from solving his or her problem.
answer
a) It enables you to check your understanding of what the speaker has said.
question
The text defines display rules as _________. a) cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting b) cultural rules that govern when to offer feedback and when not to offer feedback c) social rules that emerge as people listen actively to others d) social rules that govern how people should express empathy in private settings
answer
a) cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting
question
In terms of the relationship between listening and culture, which of the following is true concerning feedback? a) Positive feedback is always preferable to negative feedback regardless of culture. b) People from high-context cultures (such as Japan and Korea) generally appreciate honest, open feedback. c) Perceptions of appropriate feedback vary from culture to culture. d) Eye contact is a universal symbol of good listening.
answer
c) Perceptions of appropriate feedback vary from culture to culture.
question
Which of the following is true concerning the relationship between listening and gender? a) Women may be socialized to exhibit more listening cues than men. b) Women typically make less eye contact than men while listening. c) Women may be socialized to interrupt speakers more than men. d) Women listen less to men than men listen to women.
answer
a) Women may be socialized to exhibit more listening cues than men.
question
Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received a) listening b) feedback c) stereotyping d) enculturation
answer
a) listening
question
Which of the following is correct statement about listening? a) Hearing and listening are the same. b) Listening is a natural, passive process. c) Listening is the same regardless of the situation. d) Listening can be improved.
answer
d) Listening can be improved.
question
________ occurs when you decode the speaker's signals and grasp both the thoughts that are expressed and the emotional tone that accompanies them. a) Understanding b) Receiving c) Remembering d) Responding
answer
a) Understanding
question
Which of the following is a physical barrier that may interfere with listening? a) thinking about the date you had last night b) concentrating on the pain in your toe c) the sound of a fire alarm d) focusing on an upcoming test
answer
c) the sound of a fire alarm
question
Bethany wants to be a good critical listener. Which of the following should she do? a) Filter out any undesirable messages. b) Focus only on nonverbal communication. c) Focus only on verbal communication. d) Keep an open mind.
answer
d) Keep an open mind.
question
At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted. a) receiving b) remembering c) understanding d) evaluating
answer
a) receiving
question
Hearing and Listening are essentially the same process.
answer
False
question
Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.
answer
True
question
One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.
answer
True
question
The evaluation stage of listening can be made more effective by resisting evaluation until you fully understand the speaker's viewpoint.
answer
True
question
The responding stage of the listening process can be enhanced through the use of "I" messages.
answer
True
question
Generally, effective listeners are effective managers.
answer
True
question
Politeness in communication is the exclusion function of the speaker
answer
False
question
Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind.
answer
False
question
Through active listening, we express acceptance of the speaker's feelings and encourage the speaker to elaborate on those feelings.
answer
True
question
Researchers disagree on the significance and extent of gender differences in listening.
answer
True