Intro. Business Chapter 8

A key component of this _______ approach to human resource management is recognizing that managers need to spend more time on talent development. A. cost-based B. asset-based C. skill-based D. strategic E. tactical

As with investment decisions relating to equipment and/or a building, the ________ of an organization's human resource assets require a significant up-front investment on the part of an organization. A. attraction and selection B. recruitment and training C. recruitment and advancement D. recruitment and development E. attraction and development

Once in the position, a new employee needs to be allowed time to understand all of the following, EXCEPT: A. the culture of the organization B. the decision-making structure and process C. their financial impact on the bottom line D. the organization's customer base E. the operational processes driving the organization's products and services.

Managers must think through the process and plan for the ________ of an employee in the same way as we look to purchase equipment and other valuable organizational assets. A. selection B. recruitment C. hiring D. training E. orientation

Failure to provide the right work __________-based incentives (ERR) will heighten the probability of employee defection (turnover), thereby forfeiting any potential return on our investment. A. establishment, reimburses, and respect B. establishment, rewards, and recognition C. establishment, reimburses, and recognition D. environment, reimburses, and respect E. environment, rewards, and recognition

Which of the following is NOT one of the fundamental things which managers can, and should, keep in mind when looking to work with, enhance the productivity of, and motivate their employees? A. Trust and respect B. Approval, praise and recognition C. Authorize D. Enrichment E. Treasure

Which of the TALENT motivational tool kit is often cited as the most important? A. Trust and respect B. Approval, praise and recognition C. Enrichment D. Treasure E. Lead by Example

________ factors were found to be general working conditions, policies and administrative procedures, salary, job security, organizational structure, and the type of supervision. A. Security B. Motivational C. Job site D. Administration E. Hygiene

All of the following are behaviours exhibited by Theory X managers, except: A. view workers as having an inherent dislike for work B. view people as seeking out potential for advancement C. view workers as having a dislike for responsibility D. are motivated solely by financial rewards E. need to be threatened or coerced in order to be productive.

All of the following are behaviours exhibited by Theory Y managers, except: A. view people as liking work B. view workers as having a dislike for responsibility C. view people as willing to commit themselves without coercion D. view people as willing to accept and seek responsibility E. view people as being motivated by a variety of rewards beyond monetary compensation

The concept that a hierarchy of human needs could be used to explain motivation was developed by: A. Abraham Maslow. B. Frederick Taylor. C. Douglas McGregor. D. Frederick Herzberg.

Maslow was mainly concerned with explaining how: A. jobs could be broken down into very simple tasks that could be performed by unskilled workers. B. human motivation was related to a hierarchy of needs. C. managerial assumptions about workers affected their style of management. D. to achieve open two-way communication within an organization.

According to Maslow, a higher order need: A. always provides greater motivation than a lower order need. B. never provides as much motivation as a lower order need. C. becomes a source of motivation after lower order needs are satisfied. D. contributes directly to the physical survival of the individual.

Maslow classified the needs for basic items such as food, water, and shelter as: A. safety needs. B. sustenance needs. C. physiological needs. D. self-actualization needs.

Maslow called the needs people have for security at work and at home: A. physiological needs. B. stability needs. C. insurance needs. D. safety needs.

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential. A. social B. esteem C. egoistic D. self-actualization

Maslow placed _________ needs at the highest level of his hierarchy. A. self-actualization B. esteem C. deferred D. social

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred. During Jackie's shift, the store was burglarized. Although no one was hurt, Jackie now feels uneasy and fearful during her late night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Jackie's unmet _______ needs. A. esteem B. self-actualization C. physiological D. safety

John dropped out of school after the ninth grade and now must support himself though he has few skills. He is a part time employee at a small retailer earning minimum wage. John would like to earn more, but hasn't been able to find a better job. He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills. John is having trouble meeting his: A. esteem needs. B. self-actualization needs. C. social needs. D. physiological needs.

Abraham Maslow thought that once needs at one level of his hierarchy were met: A. motivation would diminish. B. another, higher order need would emerge to motivate that person. C. that type of need would never again be an effective motivator. D. he or she would become more interested in lower-level needs.

Most workers in poor, less developed nations are motivated by the desire to satisfy: A. physiological needs. B. social needs. C. esteem needs. D. empathetic needs.

Workers in Canada and other developed nations are least likely to be motivated by the desire to satisfy __________ needs: A. social B. esteem C. physiological D. self-actualization

julie has worked for the Rarwick Corporation for several years. Recently, management recognized her as one of her company's best workers. Her fellow employees respect and admire her, and she feels good about herself. The type of needs that are likely to motivate Julie in the future are: A. social needs. B. self-actualization needs. C. physiological needs. D. safety needs.

Maalem Ben Ali is a refugee from Ethiopia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry because food is scarce in the camp, and is often thirsty because the main water supply is polluted. Maalem Ben Ali is concerned about his ___________ needs. A. physiological B. safety C. social D. self-actualization

The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called: A. linkage. B. feedback. C. autonomy. D. task significance.

________ emphasizes motivating the worker through the characteristics of the job itself. A. Automation B. Job engineering C. Scientific management D. Job enrichment

At Boss Motorcar Company, workers are grouped into teams. Each team is responsible for assembling an entire automobile. Boss gives the teams freedom and flexibility to decide for themselves how to divide up the work. The company keeps the workers informed about how their cars are selling, and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires. Boss Motorcar Company is using a strategy of: A. job enrichment. B. holistic assembly. C. unitary motivation. D. supportive analysis.

__________ contribute(s) to a feeling of achievement and recognition. A. Variety and identity B. Autonomy C. Significance D. Feedback

Which of the following aspects of an employee's organization is NOT a core driver of their overall sense of accomplishment? A. Offers an exciting challenges for the future B. Possesses values which are in line with their own thinking C. Is composed of talented people D. People are working towards a well-defined goal or vision E. None of the above

Which of the following are ways for managers to meet the expectations of employees with respect to work that challenges them and fits into their career aspirations? A. communicate to employees how their job fits into the big picture B.position within which they are currently assigned possesses challenges commensurate with their background and skill set C. perceive a good fit with their immediate supervisor or boss D. to be part of a winning team E. a), b) and c)

Which of the following is NOT part of compensation? A. salaries or wages B. bonuses C. employee benefits D. pensions or retirement plans E. None of the above

Notes of appreciation, awards, and gift certificates given to reward employees for accomplishing or surpassing established objectives are all examples of: A. cashless bonuses B. fringe benefits C. psychographic payments D. supplemental salary E. performance bonuses

Non-health related fringe benefits, A. are less costly than health related benefits. B. are perceived as a nuisance by employers. C. allow employees to spend more time at work. D. are required by provincial legislation. E. Recognize employees for a job well done

Which of the following is NOT one of the key competencies that managers must have in order to be successful in their planning, organizing, developing, directing, and leading endeavours? A. Conceptual Skills B. Competitive Skills C. Leadership Skills D. Human Relations Skills E. Technical and Analytical Skills

Managers with good ______ are able to visualize, understand, and communicate the big picture. A. Conceptual Skills B. Competitive Skills C. Leadership Skills D. Human Relations Skills E. Technical and Analytical Skills

_________ are all about inspiring others to achieve identified levels of expectations. A. Conceptual Skills B. Competitive Skills C. Leadership Skills D. Human Relations Skills E. Technical and Analytical Skills

__________ is the ability to communicate expectations, in an engaging, motivating, and collaborative manner. A. Conceptual Skills B. Competitive Skills C. Leadership Skills D. Human Relations Skills E. Technical and Analytical Skills

_______ is the power which a manager possesses as a result of his/her leadership competencies. A. Personal Power B. Position Power C. Legitimate Power D. Coercive Power E. Expert Power

Human relations is concerned with all of the following except A. the needs of employees. B. employee motivation. C. job performance. D. morale. E. sales.

The de-emphasis of long-term goal setting and talent development initiatives can, and often do, result in heightened organizational ______. A. disagreement B. silo mentality C. short-term expectations D. conflict E. divergence

Successful firms _______ the needs of all stakeholders, and manage the organization in a manner which ensures its survival today, but protects its long-term competitiveness and sustainability going forward. A. balance B. neglect C. recognize D. ignore E. understand

A potential near-term impact of this short-term management approach, referred to as "short-termism", is: A. Organizations tend to increase their emphasis on talent management strategies B. A focus on leadership and development C. Talent development costs viewed more as operational expense than capital investment D. A focus on long-term strategic and operational health E. Planning focuses on strategic plans

Creating and maintaining a positive work environment requires a _______, __________ approach on the part of managers. A. organized; responsible B. constant; methodical C. consistent; responsible D. consistent; methodical E. frequent, methodical