MIS Test 4 example #75844

What is the outsourcing option that includes the most remote location and indirect customer control? Nearshore outsourcing Offshore outsourcing Onshore outsourcing None of these

Which of the following represents the phases in the SDLC? Analysis, plan, develop, design, test, implement, maintain Analysis, plan, design, test, develop, maintain, implement Plan, analysis, design, test, maintain, develop, implement Plan, analysis, design, develop, test, implement, maintain

Which of the following is a characteristic of a successful project? Meets the business's requirements Delivered on time All of these Delivered within budget

Which of the following is a fundamental of the RAD methodology? Accelerate collecting the business requirements through an interactive and iterative construction approach. Actively involve system users in the analysis, design, and development phases. All of these. Focus initially on creating a prototype that looks and acts like the desired system.

What type of chart typically displays the critical path? PERT chart Neither of these Gantt chart Both of these

Which of the following is not a primary form of agile methodology? RAD SDLC Scrum RUP

An organization must identify what it wants to do and how it is going to do it. What does the "how" part of this question focus on? Justification of the project Expected results of the project Definition of the project Analysis of project risks

Which of the following is related to the waterfall methodology? Managing costs, resources, and time constraints All of these Assuming users can specify all business requirements in advance Flaws in accurately defining and articulating the business problem

Which of the following is not a technique for choosing strategic projects? Focus on organizational goals Develop a project plan Perform a financial analysis Categorize projects

Which phase of the SDLC gathers business requirements? Test Analysis Plan Design

Which of the following is not a characteristic of a well-defined project plan? Communicated to all key participants Appropriate to the project's size Prepared by the project manager Easy to read

In a Gantt chart, tasks are listed __________, and the project's time frame is listed ____________. Horizontally; horizontally Horizontally; vertically Vertically; horizontally Vertically; vertically

Which of the following includes a common reason that change occurs? Shifts in planned technology that force unexpected and significant changes to the business All of these An omission in defining initial scope A misunderstanding of the initial scope

What is the most important part of the project plan? Gantt chart Communication Specification None of these

Which methodology ends each day or begins with a stand-up meeting to monitor and control the development effort? Scrum XP RAD RUP

What breaks a project into tiny phases where developers cannot continue on to the next phase until the first phase is complete? Agile methodology Waterfall methodology RAD methodology Extreme programming

What is a business requirement? The nonspecific methodology the system must meet to be successful The specific business requests the system must meet to be successful The nonspecific business requests the system must meet to be successful The specific methodology the system must meet to be successful

Which of the following does a project manager perform? Is an expert in project planning and management All of these Tracks the plan to ensure all key project milestones are completed on time Defines and develops the project plan

What is a project manager? Representation of key dates when a certain group of activities must be performed Any measurable, tangible, or verifiable outcome, result, or item that is produced to complete a project or part of a project An individual who is an expert in project planning and management The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project

An organization must identify what it wants to do and how it is going to do it. What does the "what" part of this question focus on? All of these Justification of the project Expected results of the project Definition of the project

Which of the following is not a valid way that a CRM system can collect information? Order fulfillment system Accounting system Customer's personal computer Inventory system

Which of the following questions represents a CRM analyzing technology question? What customers are at risk of leaving? Why did sales not meet forecasts? All of these What is the total revenue by customer?

Which of the following is a common customer service CRM metric? Number of marketing campaigns Revenue generated by marketing campaigns Average time to resolution Number of new prospective customers

Which of the following questions represents a CRM predicting technology question? Why did sales not meet forecasts? What customers are at risk of leaving? All of these What is the total revenue by customer?

What is the primary difference between contact management and opportunity management? Contact management deals with existing customers; opportunity management deals with new customers Contact management deals with new customers; opportunity management deals with existing customers Contact management deals with existing customers; opportunity management deals with existing customers Contact management deals with new customers; opportunity management deals with new customers

What can analytical CRM modeling tools discover? Identify opportunities for up-selling Identify opportunities for cross-selling Identify opportunities for expanding customer relationships All of these

Which of the following is not a current CRM trend? Distributor relationship management Supplier relationship management Employee relationship management Partner relationship management

Which of the following questions represents a CRM reporting technology example? Why did sales not meet forecasts? What customers are at risk of leaving? All of these What is the total revenue by customer?

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace? Accounting Sales Human resources CRM

Which of the following is a common marketing CRM metric? Cost per interaction by marketing campaign Average number of service calls per day Average time to resolution Number of new prospective customers

Where would you find the customers' customer in a typical supply chain? Downstream Upstream Not on the supply chain In the middle

Which of the following is an organizational result from an effective and efficient supply chain management system? Create entry barriers thereby reducing the threat of new entrants Increase efficiencies while seeking a competitive advantage through cost leadership All of these Decrease the power of its buyers

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system. The system linked Walmart's _____________ centers directly to P&G's _____________ centers. Distribution; stores Distribution; manufacturing Stores; distribution Manufacturing; distribution

Where would you find the suppliers' suppler in a typical supply chain? Upstream In the middle Downstream Not on the supply chain

As the business world increasingly shifts from product focus to customer focus, why are most organizations treating existing customers better than in the past? In the age of ebusiness, an organization is guaranteed a favorable customer base, and satisfying them is easier than ever. Placing customers at the forefront of all thinking and decision making requires very few operational and technology changes. Organizations cannot depend on using statistical analysis or value formulas such as recency, frequency, and monetary to gain insight into customer behavior or buying patterns. Existing customers are the best source of profitable and sustainable revenue growth.

Which of the following is a common sales CRM metric? Number of new customers Number of marketing campaigns Cost per interaction by marketing campaign Average time to resolution

A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints. A contact center is one of the best assets a customer-driven organization can have. Why? Contact centers are the only place to find answers to questions or solutions to customer problems. Most contact centers use analytical modeling technologies that provide business intelligence. Contact centers can identify suppliers who are in desperate need of assistance. Maintaining a high level of customer support is critical to obtaining and retaining customers.

Why is CRM one of the most valuable assets a company can acquire? It is easy for a company to steal its competitors' loyal and devoted customers; therefore, companies need a viable process for targeting competitors' customers. Because organizations have not been successful in implementing SCM systems, they have turned their resources toward CRM. Without CRM, it is impossible to effectively manage or cross-sell products to customers. CRM has proven to increase customer loyalty and retention and an organization's profitability.

Which of the following statements is inaccurate? Most organizations invest in backward integrations only. Integrations are expensive and difficult to build and maintain. Most organizations invest in forward integrations only. Ideally, an organization wants to build both forward and backward integrations.

What made-to-order views can analytical CRM tools slice-and-dice customer information into? Customer segmentation Customer value Customer spending All of these