Organization Management Test 2 Chapter 11

________________ is the extent to which employees have positive or negative feelings about various aspects of their work. A. Job satisfaction B. Job performance C. Job enrichment D. Job involvement E. Organizational commitment

__________ is the extent to which people feel secure and unworried. A. Emotional stability B. Self-efficacy C. Openness to experience D. Self-esteem E. Locus of control

Brad supervises several employees who seem to have low self-efficacy. To improve this situation, he should do all the following except A. serve as a role model and mentor to them. B. provide guided experiences. C. nurture their self-efficacy. D. avoid rewarding small successes. E. give positive feedback and constructive pointers.

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs. A. The halo effect B. Selective perception C. Attribution D. Self-serving bias E. Stereotyping

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest? A. when large amounts of money are on the line B. when the elements seem like an inconsequential ambiguity C. when the individual has little control D. when the components of attitude have no inconsistency E. when there is little emotional investment in the situation

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing A. attribution. B. overemployment. C. underemployment. D. reverse discrimination. E. the glass ceiling.

Because she beat her goal this year by nearly 30 percent, Lori has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Lori provides an example of A. a self-fulfilling prophecy. B. the halo effect. C. self-serving bias. D. selective perception error. E. fundamental attribution bias.

Job satisfaction results in stronger ______ and lower levels of ______. A. perceived stress; life satisfaction B. motivation; life satisfaction C. perceived stress; absenteeism D. job involvement; work-life balance E. organizational commitment; perceived stress

Melissa impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting A. onboarding traits. B. self-efficacy. C. organizational citizenship behavior. D. counterproductive work behavior. E. the halo effect.

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations? A. make career counseling available B. develop a more formal structure with close, authoritative supervision C. provide employee assistance programs D. recommend a holistic wellness approach E. make jobs interesting

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others. A. behavior B. strategy C. culture D. awareness E. development

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is. A. Openness to experience B. Extroversion C. Emotional stability D. Inquisitiveness E. Inventiveness

______ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration. A. Role ambiguity B. Eustress C. Burnout D. Distress E. Role overload

Which of the following is a common reason that some women face a glass ceiling? A. inability to produce high-quality work B. lack of mentors C. poor goal setting D. inability to motivate others E. poor financial performance

Which of the following statements is not true of Millennial employees? A. Many are unable to afford their own homes due to student-loan debt. B. Many live with their parents. C. They are racially and ethnically diverse. D. They want acclaim and think everyone should get a trophy. E. Many are burdened by financial hardships.

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways. A. Self-awareness B. Social awareness C. Situational awareness D. Relationship management E. Self-management

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing A. the recency effect. B. reverse discrimination. C. ethnocentrism. D. an ethical dilemma. E. self-serving bias.

________ are abstract ideals that guide one's thinking and behavior across all situations. A. Perceptions B. Cultures C. Ethics D. Attitudes E. Values

Which of the following is not one of the main ways to reduce cognitive dissonance? A. Complete an emotional intelligence assessment. B. Belittle the importance of the inconsistent behavior. C. Change your behavior. D. Find consonant elements that outweigh the dissonant ones. E. Change your attitude.

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should A. give Caroline a job with much social contact with coworkers and customers. B. place Caroline in a highly structured job. C. provide incentives such as merit pay or sales commissions. D. closely supervise Caroline's work. E. give Caroline a job that requires high compliance and low initiative.

Which of the following dimensions is an example of an organizational dimension on the diversity wheel? A. volunteer experience B. physical abilities C. educational background D. income E. union affiliation

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has A. low organizational commitment. B. low job involvement. C. low job satisfaction. D. poor job performance. E. poor job enrichment.

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing A. burnout. B. role conflict. C. role overload. D. role ambiguity. E. learned helplessness.

____ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in. A. The halo effect B. Stereotyping C. Fundamental attribution bias D. Selective perception E. Self-serving bias