Chapter 5 Practice Quiz Questions

Which of the following is true of stress? A) The demands and situations that cause people to experience stress are called strains. B) Stress is defined as the negative consequences that occur when demands exceed a person's capacity. C) People evaluate and cope with similar stresses in the same way and hence experience the same stress levels. D) Stressors are defined as psychological responses to demands that tax or exceed the person's capacity or resources. E) Stress depends on both the nature of the demand and the person who confronts it.

Which one of the following is an example of a non-work-related, challenge stressor? A) Time pressure B) Work complexity C) Role overload D) Positive life events E) Financial uncertainty

Which of the following is an example of a daily hassle? A) Office equipment malfunctions B) Different, unrelated work tasks C) Excessive workloads D) Work complexity E) High job obligation

Which of the following is an example of a cognitive method of emotion-focused coping? A) Working harder B) Seeking assistance C) Strategizing D) Self-motivation E) Ignoring

Which of the following conditions describes a physiological strain? A) Weakening of one's immune system B) Inability to think clearly C) Grinding of one's teeth D) Being overly aggressive E) A loss of one's sense of humor

_____ is an example of a behavioral strain resulting from prolonged stress. A) Depression B) Headaches C) Burnout D) Forgetfulness E) Overeating

Which of the following best explains why the Type A Behavior Pattern is often seen in leaders and senior managers? A) Type A people are more prone to interpersonal conflict. B) Type A people are hypersensitive to demands affecting their progress. C) Type A people are extremely sociable and outgoing. D) Type A people have traits valued by organizations. E) Type A people are generally more skilled at interpersonal relations than others behavior types.

Which of the following describes the relationship between challenge stressors and job performance? A) There is no correlation between the two. B) There is a strong, negative correlation. C) There is a weak, positive correlation. D) There is a strong, positive correlation. E) There is a weak, negative correlation.

A sabbatical: A) involves the splitting of one job into two. B) involves two people sharing the responsibility of a single job. C) involves taking time off from work to engage in an alternative activity. D) involves increasing job-related competencies and skills of employees. E) involves helping employees manage the demands that exist in the different roles they have.

Which of the following is the most widely used supportive practice among small, medium, and large companies? A) Compressed workweek B) Part-time telecommuting C) Onsite childcare D) Flextime E) Bring child to work if needed

Benign job demands are job demands that tend not to be appraised as stressful. True False

Role conflict, role ambiguity, and role overload are all examples of work challenge stressors. True False

Emotion focused-coping is used by employees when they feel they have no control over the stressful environment. True False

People of the Type A Behavior Pattern add to the creation of a stressful environment. True False

Employees who experience higher levels of challenge stressors also tend to have higher levels of job performance and organizational commitment. True False