HR CH 12

The conditions on the job that can harm employees are called a. safety hazards. b. health hazards. c. interpersonal hazards. d. motivation factors. e. hygiene factors.

The conditions on the job that can slowly harm an employee's are called a. safety hazards. b. health hazards. c. interpersonal hazards. d. motivation factors. e. hygiene factors.

One of the most dangerous occupations in the United States is a. business executive. b. plumber. c. bus driver. d. construction. e. environmental engineer.

The ____ Act of 1970 is a comprehensive law that enforces safety in organizations. a. Work Hazards b. Occupational Performance c. Safety and Response d. Safe Working Environment e. Occupational Safety and Health

A construction company has determined that some of its organizational practices can cause serious health hazards to its employees. Besides changing some of these practices, the company needs to a. cover up this information. b. benchmark other companies. c. report these problems to OSHA. d. implement sensitivity training. e. advance an ethics code.

____ are individuals who carefully examine the safety elements of the workplace and advance solutions to safety problems. a. Safety engineers b. TQM experts c. Quality control specialists d. Environmental impact experts e. Process engineers

____ indicate to people when they should eat and sleep. a. Circadian rhythms b. Hyper processes c. Psycho-dynamic processes d. Behavioral patterns e. None of these

The adaptive response to factors that place intense physical or psychological demands on an individual is called a. job enrichment. b. job regression. c. stress. d. strain. e. self-actualization.

The stressors associated with the job of air traffic controller (managing aircraft landings, takeoffs, etc.) would likely be referred to as a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

The stressors associated with the job of home mover (lifting furniture moving refrigerators, etc.) would likely be referred to as a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

The stressors associated with getting along with coworkers would likely be referred to as a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

Which of the following individual traits would likely improve a person's response to stress? a. Type A personality b. Type B personality c. Low self esteem d. Low hardiness e. All of these

Which the following can be a consequence of stress? a. Burnout b. Turnover c. Absenteeism d. Dysfunctional behavior e. All of these

Redesigning the workplace to be less stressful would be considered a(n) ____ program. a. enrichment b. collateral stress c. institutional d. quality approach e. paired sample

Factors in the physical environment, such as lighting, temperature, music, and office layout, have an impact on all of the following EXCEPT a. productivity. b. worker stress. c. work attitudes. d. profitability. e. job performance.

Which of the following is a difference between health hazards and safety hazards? a. Safety hazards cause more serious injuries than health hazards. b. Health hazards cause more serious injuries than safety hazards. c. Safety hazards have a more cumulative effect than health hazards. d. Health hazards work more slowly and systematically than safety hazards. e. Health hazards can be eliminated; safety hazards cannot be eliminated.

Which of the following is a personal action of individual employees that can be a common workplace hazard? a. Exposure to chemicals b. Failing to wear protective equipment c. Improper training d. Using improperly guarded machines e. Poor lighting or ventilation

Workers who were employed in factories that made insulation containing asbestos breathed in tiny particles of the material, causing a very serious occupational illness. Asbestos particles in the air constitute a. defective equipment. b. a safety hazard. c. a health hazard. d. a personal action. e. poor ventilation.

What federal agency enforces the Occupational Safety and Health Act? a. Department of Health b. Department of Labor c. Equal Employment Opportunity Commission d. Office of Federal Contract Compliance Programs e. National Institutes of Health

In 2002, a Cargill employee accidentally died on the job. If OSHA finds that Cargill is guilty of a major violation of safety regulations, then Cargill may a. have to compensate the employee's surviving family members. b. be forced into bankruptcy. c. be fined up to $10,000 per violation. d. have to issue a public apology. e. be fined up to $1,000,000 per violation.

A ChemFirst Inc. chemical processing plant in Pascagoula, Mississippi, experienced an explosion. ChemFirst sent a team of employees from their headquarters unit to study the situation and make recommendations for improvements in plant design. These employees are a. safety engineers. b. operating workers. c. top managers. d. OSHA inspectors. e. outside consultants.

When Guy uses cancer-causing chemical solvents to clean machinery at his auto body and paint shop, he wears thick rubber gloves, rubber boots, and a breathing mask. Guy is a. avoiding occupational disease. b. controlling safety hazards. c. obeying OSHA regulations. d. reducing his health insurance costs. e. being overly cautious.

In her job as a flight attendant, Courtney must be on her feet for long periods of time, lift baggage and push food carts, and spend a lot of time in crowded, poorly ventilated, noisy jets. Courtney experiences high levels of ____ demands on her job. a. task b. role c. interpersonal d. physical e. ambiguous

Which of the following is an organizational consequence of stress? a. Appetite disorders b. Backaches c. Sleep disruption d. Ulcers e. Absenteeism

U.S. Marines that are deployed bring with them a medical unit that includes specialists in managing and controlling the effects of stress. This is an example of a(n) a. occupational disease prevention program. b. collateral stress program. c. physical fitness program. d. accident prevention program. e. institutional program.

Which occupation is NOT considered to be one of the most dangerous jobs in the United States? a. OSHA inspector b. construction c. truck transportation d. manufacturing e. administrative and waste services

When a manufacturing company provides safety training to its employees, the company is a. avoiding occupational disease. b. controlling accidents at work. c. obeying OSHA regulations. d. reducing health insurance costs. e. being overly cautious.

In his job as a salesperson, Sam's coworkers have developed informal expectations about how to suggestive sell to customers. Sam experiences high levels of ____ demands in his job. a. task b. role c. interpersonal d. physical e. ambiguous

Which of the following can actually reduce experienced stress? a. External locus of control b. Type A personality c. Sleep disruption d. Clearly defined work demands e. Hardiness

A local diner has a policy for its wait staff specifying that no waiter will serve more than four tables at a time. This is an example of a(n) a. occupational disease prevention program. b. collateral stress program. c. physical fitness program. d. accident prevention program. e. institutional program.

Refer to Scenario 12.1. The stressors associated with getting along and coordinating well with other workers involve a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

Refer to Scenario 12.1. The stressors associated with the importance of performing work competently involve a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

Refer to Scenario 12.1. The stressors associated with the shift work being performed in adverse temperatures involve a. TQM demands. b. enrichment demands. c. physical demands. d. task demands. e. interpersonal demands.

Refer to Scenario 12.1. The workout facility is considered a(n) ____ program. a. enrichment b. collateral stress c. institutional d. quality approach e. paired sample

Refer to Scenario 12.1. The feedback program is considered a(n) ____ program. a. enrichment b. collateral stress c. institutional d. quality approach e. paired sample

If an employee requests an inspection from OSHA, his or her identity is revealed to the company being visited.

Employers must report immediately and directly to OSHA all accidents and illnesses that result in death.

Many experts believe that OSHA has not been terribly effective at managing safety issues.

Research implies that extreme temperatures affect attitudes and decision making on the job.

Despite much speculation, the physical layout of office space and the use of dividers and cubicles do not directly influence attitudes and behaviors.

The fact that the job of football coach is more stressful than equipment manager is due to differences in physical demands.

Stress occurs from role ambiguity and role conflict, which are both considered part of interpersonal demands.

The Type A personality is characterized by a high focus on work and competition.

A general feeling of exhaustion that occurs when too much pressure is experienced at work is called turnover

Most U.S. firms are now engaging in high-level emergency planning because of the recent disasters that have occurred in the United States.