Business Communications- 240 {CH.7}

Spoken messages in the workplace are low in control but high in richness.

Print messages require the greatest attention to ease of reading

Workplace email communication is typically considered informal because it is less permanent than print communication.

You should turn off message alerts as they can be distracting.

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

When initiating a business call, it is important to open with the most important issue to be discussed.

It is a good idea to practice with a new communications technology before initiating a video call.

Which term refers to the degree to which communications can be planned and recorded? Multiple Choice richness immediacy constraint coordination control

Which of the following is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and scheduling? Multiple Choice a blog a video conference texting a conference call a webinar

Email communication is characterized by Multiple Choice low control. little coordination. richness. high cost. constraint.

Which of the following is most likely to be placed in the subject line of an email? Multiple Choice an expected action a signature block a list of attachments a professional tagline the recipient's name

What should you do when you cannot respond to a request made in an email? Multiple Choice Log off the system so the sender will assume that you are offline. Set up an automated response to say that you are out of town. Inform the sender that you are busy and cannot reply straightaway. Reply immediately to explain how soon you can respond in full. Ignore the email for now and reply when you can.

Paul always hits "reply to all" whenever he answers a team email, even if the email was a question posed by one other person and directed only to Paul. When he initiates an email about his project, he sends it to everyone in his department. Judging only from this information, what impact does Paul have on his department's communications? Multiple Choice He is spreading confidential information to unauthorized people. He is making everyone in his department feel included as part of the team. He is helping make the department work more efficiently. He is ensuring that each person on the team clearly knows his or her assignment. He is contributing to email overload in his department.

Which of the following is a reason why greetings and names are omitted from emails? Multiple Choice People do not like being greeted or having their names used very often. Omitting names and greetings saves space and keeps many emails on one screen. Some professionals view emails as the equivalent of memos, which traditionally omit names and greetings. Most people are emotionally uninvolved at work and are not inclined toward greeting others. Since emails are typically forwarded to several other people, it is inappropriate to name only one recipient.

What is cyber silence? Multiple Choice It is the tendency to perceive messages with an intended positive emotion as neutral. It is the tendency to perceive messages that are intended as neutral as negative. It is the act of sending digital communications characterized by words of profanity and obscenity. It is the act of not responding to emails or other digital communications. It is the tendency to perceive messages that are intended as neutral as positive.

One possible negative effect of texting and other forms of instant messaging is that Multiple Choice the brevity of messages can make them sound bossy. instant messaging is an inherently serious channel. instant messages cannot convey meta messages. the format of instant messages is not good for positive news. instant messages do not work for group conversations.

Frequent incoming messages can Multiple Choice increase productivity. increase attention spans. reduce creativity. reduce stress. improve civility.

Which of the following can help keep email-induced distractions at bay? Multiple Choice checking your messages once an hour checking your messages at the end of the day checking your messages once a week and using an automated message to indicate that checking your messages just two to four times a day checking your messages constantly to keep updated on the latest information

How is productivity affected when employees multitask? Multiple Choice Productivity increases by up to 80 percent. Productivity increases by up to 40 percent. Productivity remains the same. Productivity drops by up to 40 percent. Productivity drops by up to 85 percent.

In creating effective emails the text explains the "principles" and "components." List the six (6) "components" of effective emails.