Interpersonal Communications - Chapter 11: Comm. Climate

Problem orientation is consistent with what type of conflict management style?

Dr. Collins always listens carefully to your questions in class. She is using which level of a confirming message?

Hugging a good friend while saying, "I think you did well!" is an example of what level of a confirming response?

In the supportive climate behavior ______________, communicators focus on finding a solution that satisfies both their own needs and those of the others involved.

Communication climates:

If Chandi uses one of Gibb's attacking behaviors in an interaction with you, it is best to:

Attacks against the image we want to project are called:

Counterfeit questions are associated with which of Gibb's climates?

Shawn: "Did you enjoy the movie?" Katie: "Yeah, I loved it." (rolling eyes) Katie's response is an example of:

Jennifer is acting as though she doesn't hear you speaking to her and is not making any response. This is which type of disconfirming response?

A monologue of intellectual, generalized statements is considered which type of disconfirming response?

Generally, people respond with ________ when they are confronted with face-threatening acts.

The term communication ____________ refers to the overall social tone of the relationship that has developed over time.

A/n ___________ message is one that conveys valuing to the other person It communicates ideas like "you matter to me," "I care for you," or "you're important."

Yesterday you found out you will be awarded a scholarship at the end of the semester. You are proud, excited and can't wait to share the news with friends and family members. When you get home, you immediately tell your sister the news. She listens, says "uh huh" then, promptly changes the subject. Even though she didn't say anything negative about your news, you felt slighted. Your sister has exhibited which of the following behaviors?

Saying to a co-worker, "It looks like we have different approaches on resolving this issue. What would you think of sitting down to discuss our ideas and trying to create a workable solution we can both agree with?" instead of saying "I am in charge of this project, so we'll do it my way." This illustrates:

Mark says to Shannon, "So what I hear you saying is you feel overwhelmed with all the housework you have to do when I'm on business trips. And you believe that you're making decisions about the kids by yourself." This is an example of:

Speaker: I'm really worried about trying to meet all of my obligations this semester. There's just SO much to do! Listener: Yeah, I guess we're all overwhelmed. I had to work every day last weekend. The listener's response is an example of:

The tendency to attack the self-concepts of other people in order to inflict psychological pain is referred to as:

"You never take out the garbage unless I ask you three times" is an example of which type of disagreeing message?

Supportive relational climates are characterized by:

This behavior helps create a good climate for communication by making it possible for others to see that we are flexible, open to other ideas and that we don't have all the answers. It is:

In the defensive climate behavior ______________, communicators express that theirs is the only possible solution, and they insist they have all of the facts and need no further information.

You have been working at XYZ Corp. for the past two months. Each time you suggest a new way to complete the work, Sam (an employee who has been on the job 25 years) says, "Oh, trust me, it won't work; we've already tried that idea." You find yourself feeling discouraged and no longer share your ideas with Sam. Sam has exhibited which of the following behaviors?

Sydney said to Melinda, "I am really disappointed you didn't text me when you got home last night. I wanted to hear how your date went!" This is a/an example of a ________________ type of disagreeing message.

All of the following are types of defense-arousing communication climates identified by Jack Gibb except:

Contrary to its popular reputation, the term ___________ is not always negative. It means being able to present and defend a position while attacking a different position on the same issue.

In order to create a confirming climate, a person needs to:

Melinda and Sydney often agree with each other. Just recently, Melinda decided to save 10 % of her paycheck automatically to build up her emergency savings account. When Melinda told Sydney, Sydney responded, "That's a great idea!" This reflects which type of confirming message

Customer: "The amount of time I've been on hold is ridiculous. I'm going to cancel my service." Customer Service Representative: "It sounds like you're angry. Can you tell me about your problem?" The listener's response is an example of:

Dante and Buck disagreed about the best way to get to the arena for the Blue Jackets game. Buck said, "I think we should take 70 to 670 and make a left on Neil Avenue." Dante said, "I think that 70 to 33 and up Neil Avenue is better. Making a right from Neil Avenue to Nationwide Boulevard will save time." This is a/an example of a ________________ type of disagreeing message.

In the defensive climate behavior ______________, a sender imposes a solution on a receiver with little regard for the receiver's needs or interests.

Yesterday a bank teller failed to nonverbally recognize you as waiting for service. You perceived their lack of acknowledgement as a _________response.

Speaker: Lorinda makes me so mad when she's late. Listener: Lorinda? Yeah, but she's great. We went to a party together and had a fantastic time. The listener's response is an example of:

"What do I do that's unfair?" is which way to seek additional information from your critics?

Celeste and Ann Marie are good friends. They often call each other, sometimes daily. This reflects which type of confirming message?

Messages that communicate "I know what's best for you, and if you do as I say, we'll get along" are associated with which of Gibb's climates?

A/n ___________ message is one that conveys a lack of regard to the other person. It communicates ideas like "you don't matter to me," "I don't care about you," or "you're not important."

All of the following are types of supportive communication climates identified by Jack Gibb except:

Yasmine says, "I get that you can't put into words what I did to upset you. Was it that I didn't call? Was it that I got here a little late?" Yasmine is _____________ to seek more information.

In the supportive climate behavior ______________, communicators acknowledge that their opinion may not be the only good solution and indicate a willingness to change their mind if a better solution is presented.

_____________ acknowledges the other person's communication, but shifts the conversation to a new direction.

Chip's mom often listens to him, making sure he knows that she cares about his feelings and opinions even when she does not share them. This reflects which type of confirming message?

In the defensive climate behavior ______________, communicators indicate a judgment of the other person, usually a negative judgment.

Simply reporting what you see or hear in objective language, without labeling what was observed as good or bad, creates a supportive climate through: