Interpersonal Communication Ch. 1-3

24 August 2022
4.7 (114 reviews)
121 test answers

Unlock all answers in this set

Unlock answers (117)
question
Communication apprehension
answer
A fear or anxiety pertaining to the communication process
question
Intercultural communication apprehension
answer
A fear of or anxiety pertaining to communication with people from different cultural backgrounds
question
Interpersonal communication
answer
The process of message transaction between two people to create and sustain shared meaning
question
Process
answer
When used to describe interpersonal communication, an ongoing, unending, vibrant activity that always changes
question
Message exchange
answer
The transaction of verbal and nonverbal messages being sent simultaneously between two people
question
Meaning
answer
What communicators create together through the use of verbal and nonverbal messages
question
Communication model
answer
Visual, simplified representation of complex relationships in the communication process
question
Linear model
answer
A characterization of communication as a one-way process that transmits a message from a sender to a receiver
question
Sender
answer
The source of a message
question
Message
answer
Spoken, written, or unspoken information sent from a sender to a receiver
question
Receiver
answer
The intended target of a message
question
Channel
answer
A pathway through which a message is sent
question
Noise
answer
Anything that interferes with accurate transmission or reception of a message
question
Physical noise
answer
Any stimuli outside of a sender or a receiver that interfere with the transmission or reception of a message
question
Physiological noise
answer
Biological influences on a sender or a receiver that interfere with the transmission or reception of a message
question
Psychological noise
answer
Biases, prejudices, and feelings that interfere with the accurate trasmission or reception of a message
question
Semantic noise
answer
Occurs when sender and receivers apply different meanings to the same messages; may take the form of jargon, technical language, and other words and phrases that are familiar to the sender but are not understood by the receiver
question
Context
answer
The environment in which a message is sent
question
Physical context
answer
The tangible environment in which communication occurs
question
Cultural context
answer
The cultural environment in which communication occurs; refers to the rules, roles, norms, and patterns of communication that are unique to a particular culture
question
Social-emotional context
answer
The relational and emotional environment in which communication occurs
question
Historical context
answer
A type of context in which messages are understood in relationship to previously sent messages
question
Interactional model of communication
answer
A characterization of communication as a two-way process in which a message is sent from sender to receiver and from receiver to ender
question
Feedback
answer
A verbal or nonverbal response to a message
question
Internal feedback
answer
The feedback we give ourselves when we asses our own communication
question
External feedback
answer
The feedback we receive from other people
question
Transactional model of communication
answer
A characterization of communication as the reciprocal sending and receiving of messages; the sender and receiver do not simply send meaning from one to the other and then back again; rather they build shared meaning through simultaneous sending and receiving
question
Field experience
answer
The influence of a person's culture, past experiences, personal history, and heredity on the communication process
question
Relational history
answer
The prior relationship experiences that two people share
question
Relational rules
answer
Negotiable rules that indicate what two relational partners expect and allow when they talk to each other
question
Relational uniqueness
answer
The ways in which the particular relationship of two relational partners stands apart from other relationships they experience
question
Self-actualization
answer
The process of gaining information about ourselves in an effort to tap our full potential, our spontaneity, and our talents, and to cultivate or strengths and eliminate our shortcomings
question
Irreversibility
answer
The fact that our communication with others cannot be "unsaid" or reversed
question
Semiotics
answer
The study of signs and symbols in relation to their form and content
question
Symbols
answer
Arbitrary labels or representations (such as words) for feelings, concepts, objects, or events
question
Rule
answer
A prescribed guide that indicates what behavior is obligated, preferred, or prohibited in certain contexts
question
Content level
answer
The verbal and nonverbal information contained in a message that indicates the topic of the message
question
Relationship level
answer
The information contained in a message that indicates how the sender wants the receiver to interpret the message
question
Dark side
answer
Negative communication exchanges, such as manipulation, deceit, and verbal aggression, between people
question
Bright side
answer
Altruistic, supportive, and affirming communication exchanges between people
question
Ethics
answer
The perceived rightness or wrongness of an action or behavior, determined at large by society
question
Categorical imperative
answer
An ethical system, based on the work of philosopher Kant, advancing the notion that individuals follow moral absolutes; suggests we should act as examples for others
question
Utilitarianism
answer
An ethical system, developed by John Stuart Mill, suggesting that what is ethical will bring the greatest good for the greatest number of people; consequences of moral actions, especially maximizing satisfaction and happiness, are important
question
Golden mean
answer
An ethical system, articulated by Aristotle, proposing that a person's moral virtue stands between two vices, with the mean being the foundation for a rational society
question
Ethic of care
answer
An ethical system, based on the concepts of Carol Gilligan, that is concerned with the connections among people and the moral consequences of decisions
question
Significant choice
answer
An ethical system, conceptualized by Thomas Nilsen, underscoring the belief that communication is ethical to the extent that it maximizes our ability to exercise free choice; information should be given to others in a non-coercive way so that people can make free and informed decisions
question
Communication competency
answer
The ability to communicate with knowledge, skills, and thoughtfulness
question
Civil communication
answer
The acceptance of another person as an equal partner in achieving meaning during communication
question
Perception
answer
The process of using our senses to understand and respond to stimuli
question
Attending and selecting
answer
First stage of perception; requires us to use our visual, auditory, tactile, and olfactory senses to respond to stimuli in our interpersonal environment
question
Mindful
answer
Having the ability to engage our senses so that we are observant and aware of our surroundings
question
Selective perception
answer
Directing our attention to certain stimuli while ignoring other stimuli
question
Organizing
answer
The second stage of perception process, in which we place confusing pieces of information into an understandable, accessible, and orderly arrangement
question
Relational schema
answer
A mental framework or memory structure that we rely on to understand experience and to guide our future behavior in relationships
question
Stereotyping
answer
Categorizing individuals according to to a fixed impression, whether positive or negative, of an entire group to which they belong
question
Interpreting
answer
The third stage in the perception process, in which we assign meaning to what we perceive
question
Retrieving
answer
The fourth and final stage of the perception process, in which we recall information stored in our memory
question
Selective retention
answer
Recalling information that agrees with our perceptions and selectively forgetting information that does not
question
Sex
answer
The biological makeup of an individual
question
Gender
answer
The learned behaviors a culture associates with being male or female, aka masculinity or femininity
question
Gender role socialization
answer
The process by which women and men learn the gender roles appropriate to their sex; affects the way the sexes perceive the world
question
Gender schema
answer
A mental framework we use to process and categorize beliefs, ideas, and events as either masculine or feminine in order to understand and organize our world
question
Self-concept
answer
A relatively stable set of perceptions we hold of ourselves
question
Symbolic interactionism theory
answer
The theory that our understanding of ourselves and of the world is shaped by our interactions with those around us
question
Self-awareness
answer
Our understanding of who we are
question
Self-esteem
answer
An evaluation of who we perceive ourselves to be
question
Self-fulfilling prophecy
answer
A prediction or expectation about our future behavior that is likely to come true because we believe it and thus act in ways that make it come true
question
Identity management theory
answer
The theory that explains the manner in which you handle your "self" in various circumstances; includes competency, identity, and face
question
Face
answer
The image of the self we choose to present to others in our interpersonal encounters
question
Positive face
answer
Our desire to be liked by significant people in our lives and have them confirm our beliefs, respect our abilities, and value what we value
question
Negative face
answer
Our desire that others refrain from imposing their will on us, respect our individuality and our uniqueness, and avoid interfering with our actions or beliefs
question
Self-monitoring
answer
Actively thinking about and controlling our public behaviors and actions
question
Implicit personality theory
answer
The theory that we rely on a set of a few characteristics to draw inferences about others and use these inferences as the basis of our communication with them
question
Halo effect
answer
Matching like qualities with each other to create an overall perception of someone or something
question
Positive halo
answer
Occurs when we place positive qualities (eg warm, sensitive, and intelligent) together
question
Negative halo
answer
Occurs when we group negative qualities (eg unintelligent, rude, and temperamental) together
question
Attribution theory
answer
A theory that explains how we create explanations or attach meaning to another person's behavior or our own
question
Worldview
answer
A unique personal fram for viewing life and life's events
question
Fact
answer
A pierce of information that is verifiable by direct observation
question
Inference
answer
A conclusion derived from a fact, but it does not reflect direct observation or experience
question
Relational uppers
answer
People who support and trust us as we improve our self-concept
question
Intercultural communication
answer
Communication between and among individuals and groups from different cultural backgrounds
question
Culture
answer
The shared, persona, and learned life experiences of a group of individuals who have a common set of values, norms, and traditions
question
Enculturation
answer
Occurs when a person (either consciously or unconsciously) learns to identify with a particular culture and a culture's thinking; way of relating and worldview
question
Acculturation
answer
Occurs when a person learns, adapts to, and adopts the appropriate behaviors and rules of a host culture
question
Community
answer
The common understandings among people who are committed to coexisting
question
Co-culture
answer
A culture within a culture
question
Culture clash
answer
A conflict over cultural expectations and experiences
question
Global village
answer
The concept that all societies, regardless of size, are connected in some way; also describes how communication technology ties the world into one political, economic, social, ad cultural system
question
Outsourcing
answer
A practice in which a nation sends work and workers to a different country because doing so is cost-efficient
question
Cultural variability theory
answer
A theory that describes the four value dimensions (uncertainty avoidance, power distribution, masculinity-femininity, individualism-collectivism) that offer information regarding the value differences in a particular culture
question
Uncertainty avoidance
answer
A cultural mind-set that indicates how tolerant (or intolerant) a culture is of uncertainty and change
question
Power distance
answer
How a culture perceives and distributes power
question
Masculine culture
answer
A culture that emphasizes characteristics stereotypically associated with masculinity, such as achievement, competitiveness, strength, and material success
question
Feminine culture
answer
A culture that emphasizes characteristics stereotypically associated with femininity, such as sexual equality, nurturance, quality of life, supportiveness, affection, and compassion for the less fortunate
question
Individualism
answer
A cultural mind-set that emphasizes self-concept and personal achievement and that prefers competition oer cooperation, the individual over the group, and the private over the public
question
Collectivism
answer
A cultural mind-set that emphasizes the group and its norms, values, and beliefs over the self
question
Context orientation theory
answer
The theory that meaning is derived from either the setting of the message or the words of a message can that cultures can vary in the extent to which message meaning is made explicit or implicit
question
High-context culture
answer
A culture in which there is a high degree of similarity among members and in which the meaning of a message is drawn primarily from its context, such as one's surroundings, rather than from words
question
Low-context culture
answer
A culture in which there is a high degree of difference among members and in which the meaning of a message must be explicitly related, usually in words
question
Ethnocentrism
answer
The process of judging another culture using the standards of one's own culture
question
In-group
answer
A group to which a person feels he or she belongs
question
Out-group
answer
A group to which a person feels he or she does not belong
question
Cultural imperialism
answer
The process whereby individuals, companies, and/or the media impose their way of thinking and behaving upon another culture
question
Cultural empathy
answer
The learned ability to accurately understand the experiences of people from diverse cultures and to convey that understanding responsively
question
Cultural relativity
answer
The ability to avoid judging or condemning any practice in which any other culture engages
question
Content aggregation
answer
The process of collecting online data from different and multiple sources to suit a particular need, such as populating a search engine or preparing digital slides for a presentation
question
Convergence
answer
The integration of various technologies, such as online radio or cell phones with cameras
question
Computer-mediated communication (CMC)
answer
The use of various technologies to facilitate communication with others
question
Technological determinism
answer
A theory staring that technology is irreversible, inevitable, and inescapable
question
Global village
answer
The concept that communication technology ties the world into one political, economic, social, and cultural system
question
Hate speech
answer
Extremely offensive language that is directed toward a particular group of people
question
Flaming
answer
Exchanging malicious, hostile, or insulting comments over the Internet
question
Signaling theory
answer
A theory proposing that people have qualities they wish to present to others
question
Synchronous
answer
Communication between a sender and receiver that takes place at the same, as in face-to-face communication
question
Asynchronous
answer
Communication that doesn't require a sender and receiver to have an exchange at the same time, as in online communications
question
Postcyberdisclosure panic (PCDP)
answer
A situation in which we disclose personal information in an email message, only to experience significant anxiety later because we begin to think about the number of people who could have access to that message
question
Identity marker
answer
An electronic extension that communicates a person's identity, such as a screen name or a personal home page
question
Hyperdating
answer
The highly accelerated development of an online relationship
question
Articon
answer
A graphic image used in an electronic message that may or may not be used to communicate emotion (like (::[ ]::) is a bandaid that can communicate comfort)
question
Social networking
answer
Linking individuals and communities who share common interests, activities, and ideas through online websites