COMM 2110 Final Exam

You should do more paraphrasing than any other type of listening.

During careful listening, your heart rate will quicken and your body temperature will rise.

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Speaking is an active process; listening is a passive activity.

Even if you give accurate advice to a person, that advice may not be helpful.

Counterfeit questions are aimed at understanding others.

Interruptions are one characteristic of stage-hogging.

Insulated listeners respond only to the parts of your remarks that interest them.

Listening is a natural ability and, therefore, no one needs training to improve.

Small talk typically occurs during the initiating stage of an interpersonal relationship.

According to your text, we are more attracted to people who are good at what they do but admit their mistakes.

The circumscribing stage of interpersonal relationships involves total avoidance of the other.

The person who exercises the greatest amount of conversational control doesn't always make the decisions in interpersonal relationships.

Metacommunication is communication about communication.

Affinity is defined as the degree to which people like or appreciate one another.

All appropriate self-disclosure leads to liking.

Partners make fewer straightforward requests in the integrating stage than they did in earlier relational stages.

The levels of connection and autonomy that we seek can change over time.

Relational dimensions of messages make statements about how the parties feel toward one another.

Your text suggests that while benevolent lies are common, the truth is always the best course of action.

When we self-disclose to strangers, it is usually for reciprocity or impression formation.

Intimacy can come from intellectual sharing alone.

You should avoid making disclosing statements that contain negative messages.

According to the text, real self-disclosure does not involve attempts at control of the other.

The "Blind" window of the Johari model represents things about yourself that another may know about you, but you do not.

The "Unknown" window of the Johari model represents things about yourself that another knows, but you do not.

By definition, an intimate relationship must exhibit all four intimacy dimensions.

"Talking a problem out" can be helpful in clarifying your beliefs, opinions, thoughts, attitudes and feelings

Silence is never an appropriate alternative to self-disclosure because it indicates a lack of interest in the relationship.

The most damaging kind of disconfirming response is disagreeing with the other person.

Stating your intentions is an important element of a clear message

Just recognizing the other person isn't enough to be considered confirming.

Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.

A controlling message can be verbal or nonverbal.

A supportive climate usually results from the expression of empathy.

When you decide to acknowledge an accurate criticism, an apology is also necessary.

Being ignored is less disconfirming than being dismissed or attacked.

Asking for more information from your critics as a way to respond nondefensively means you need to be prepared to accept the comments.

It's impossible to honestly accept the other person's point of view while maintaining your own position.

Destructive fights often start because the initiator confronts a partner who isn't ready for a confrontation.

Interdependence must exist between two parties in order for a conflict to exist.

When people express hostility in obscure ways, "passive aggression" occurs.

A conflict can exist even if the parties in conflict are not dependent on each other.

College students who kept diaries of their relationships reported that they took part in about 10 arguments per week.

Collaboration is considered the single "best" way to resolve a conflict.

A complementary conflict style can be problematic for couples, but a symmetrical one will not be.

Conflict rituals are not necessarily wrong until they become the only way relational partners handle their conflicts.

The ethnic background of communicators is not a significant factor in their views regarding conflict.

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain

occurs when the brain reconstructs elegtrognemigal impulses into a representation of the original sound and then gives them meaning

a valuable listening strategy for many of the messages we receive

for important messages

1. Hearing is first. 2. attending ( filtering out what we find interesting) 3. Understanding ( we make sense of the message) 4. responding ( feedback) 5. remebering (50% immeditaley 35%- 8 hours later 25% 2 months later)

reward- cost= outcome

1. COMING TOGETHER (intensifying, experiment, and initiating.) 2. RELATIONAL MAINTENANCE (bonding, differentiating, integrating, circumscribing) 3. COMING APART ( stagnating, avoiding, terminating)

appearance, similarity, complementary, reciprocal attraction, competence, disclosure, proximity, rewards

The struggle to manage conflicts between compatible forces.

( connection/ autonomy) - time spent together vs. time spent alone, (openess/ privacy) - (predicitability/ novelty)- following patterns vs. being spur of the moment.

Communication about communication; whenever you discuss a relationship with others, you are meta communicating

Lets others know you value their behavior, and gives you the best odds that behavior will continue (opposite true as well)

Close union, contact, association, or acquaintance

revealing intimate aspects of oneself to others

usually occurs in dyads, incremental, relatively scarce, best in context of positive relationships.

postitivity, openness, assurance, social networks, sharing tasks.

1. shared activities - teams co workers. 2. physical- before birth in womb, as a child cuddled and held. As older physical intimacy reduces. Monkey picture-psychology. 3. Intellectual- not talking about the weather, or midterms, but really sharing conversation. 4. emotional- Exchanging important feeling. Not always face to face can use internet.

the emotional tone of a relationship

the climate of a relationship is shaped by the degree to which people believe themselves to be valued by one another.

words and actions that express a lack of caring or respect for another person

recognition, acknowledgement, endorsement

1 meaning

1 response 2 meanings

behavior, interpretation, feeling- add new meaning to words, consequence- what happened as a result of the situation? and intention- where you stand request of others descriptions of how you plan to act int he future.

seek more information- ask for specifics, guess about specifics, paraphrase the speakers ideas, ask what the critic wants, ask about the consequences of your behavior. agree with the critic- agree with the facts, agree with the critics perception

a perceived incompatibility of actions, goals, or ideas