Unit Test 1 CP-B

easy to read quickly

Meant for company employees and executives

You always enter mass email addresses into the BCc

The sound has reached your ears

Prepare their thoughts in advance

true

true

false

Business style

Once e-mail is sent out, it cannot be taken back

a. Retain information better when delivered as a story b. Become inspired by moving and vivid stories c. Grasp obscure points more readily when given as stories d. All of the above

ComicSans

improving your business writing allows you to communicate more effectively and efficiently. It also allows you to create a better impression of yourself when people read what you have written.

A Memorandum is a formal, internal communication tool which allows companies to communicate with their employees. It is generally used to deliver announcements or problems. Memos are quickly becoming replaced by e-mail because it is more complicated and expensive to deliver a memo. A Business Letter is a formal communication tool which is best utilized for communicating with customers. Writing and formatting a business letter generally takes more time than composing a memo or e-mail. E-mail is quick, easy and cheap, and allows you to send messages instantly to any number of people. E-mail has many unwritten rules of etiquette and can be too informal for many business purposes.

Skimming involves the reader going through the body text quickly reading first sentences in written works. This allows them to quickly learn much about the text without investing much time. Skimming works best for articles and other long pieces, like newspaper stories and reports. Previewing involves the reader looking over the features of the text, like titles, headings, and key terms, to get a general idea of what the work is about. The table of contents, index or chapter and section headings of a work are the most effective places to practice this skill.

true

true

Enunciation

Cause your message to be unclear

Review your notes and clarify

A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.

If you organize your thoughts before you begin to speak, you can avoid sounding muddled and confused. If your thoughts are organized, your audience can more easily follow the logic of your statements or arguments, and they are more likely to remember your ideas.

The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.

If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer's opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.

It means that to really achieve active listening, you have to put your whole being into listening and engage the speaker with your mind and body.

Encryption protects sensitive information.

collaborative content authoring

Examine the sources cited by the website.

Plagiarism is copying material without crediting the source, while fair use is a limited, nonprofit use.

purchasing vacation flights online during work hours

a. The audience will sense that he is being insincere b. The audience will not understand why he is speaking oddly c. The audience will lack engagement with his speech. d. All of the above

The purpose of the communication

Turning your body away from the speaker

Intonation