MGT: Chapter 1

Mostly Murder Press is a small publisher that specializes in publishing mystery and suspense novels. Mostly Murder Press does not maintain an office. Rather, its four employees work from their homes. One lives in New York, one lives in Chicago, one lives in San Antonio, and one lives in Portland, Oregon. The staff collaborate using Skype, Google Hangouts, WebEx, phone conference calls, and other business applications that allow them to meet in real time. Mostly Murder Press is an example of

An individual or individuals who work(s) within an existing organization, using personal resources to make the most of an opportunity, is a(n)

Soft skills

__________may not have authority over other team members, but they are expected to provide guidance, instruction, and direction to the others; to coordinate team efforts; and to resolve conflicts.

Greg, the marketing manager, is constantly seeking information about his competition while looking online or speaking to people. Greg is playing the ___ role.

Internal locus of control

The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

Conceptual skills consist of

According to the _______, taking care of customers is essential to obtaining a competitive advantage.

Today's hiring managers note that many recent college graduates lack "soft skills," skills that encompass a wide range of abilities to motivate, to inspire trust, and to work with others. According to these managers, which of the following is NOT a soft skill that many college graduates lack?

Mark, vice president of human resources at Executive Corporation, is a(n)

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to

_________ refer to the ability to motivate, to inspire trust, and to communicate with others.

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n)

What are the four principal functions of management?

Which one of the following is one way to think about management?

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. To which philosophy is the company adhering?

In 2014, approximately what percentage of the U.S. population was foreign-born?

______ is expressed in your decisions about training, motivating, and disciplining people.

Mentor

According to management scholar Henry Mintzberg, which of the following is true of managers?

Shoshanna, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Shoshanna is managing for

Management theorist Peter Drucker compared the workplace of the future to

Competitive advantage

What do technical skills consist of?

An entrepreneur is best described as

Organizing

Efficiency

Entrepreneur

At ABC Manufacturing, employees work together to achieve the company goals and purposes. ABC Manufacturing is a(n)

Today, companies emphasize _____ with production.

__________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Knowledge management

You are a senior manager at a large consumer goods company. The company president has noticed that recent college graduates and junior-level employees tend to gravitate toward you. They come to you for advice and ask for your opinion on important matters, even though you are not their direct supervisor. The president realizes that you are acting as a(n) _____ to junior employees.

___________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

According to management scholar Henry Mintzberg, which three roles do managers play?

The sharing economy

According to the theory that ______, first noted by New York Times columnist Thomas Friedman, globalization has leveled the competitive playing fields between industrial and emerging-market countries.

human skills

The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. Here, the vice president of HR is playing a(n) _______ role.

One of the reasons Ace Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Ace Distributors' managers are carrying out the ______ role.

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n) ____ manager.

Conceptual skills

What are the four levels of managers?

_________ employs state-of-the-art computer software and hardware to help people work better together.

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers. ______ is the result of their efforts.

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role.

Burger King decided to add breakfast to its hours of operation in order to increase its customers. This was an attempt to improve the organization's:

John wants his salespeople to use iPhones to improve their sales? Which challenge is he trying to manage?

Laura runs a sales and expense report at the end of each work day? Which management function is she performing?

Donielle supervises the food assembly line workers. What type of manager is she?

CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial role is he performing?

George thought there was an opportunity and opened a new deli in Irmo. He is a(n)