MGT Ch. 15

Which of the following is not appropriate to include in the conclusion of a speech?

Tracie, working at a research facility in Washington, DC, needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has a perfect command of English, they are still facing a(n) ___ barrier to communication.

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Debbie works part time in a coffee shop. Some of the equipment is no noisy it prevents her from correctly hearing what the customer orders. The noisy equipment is an example of a(n) ___ barrier to communication.

Which of the following is not an element of an effective social media policy?

Communication is

The source for crowdsourcing is most often

A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation?

Gossip and rumor in an organization are part of the ___, which itself is a type of ___ communication channel.

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and he is determined to run the project how he thinks best. Which personal barrier to communication is Tyrone exhibiting?

Which of the following is a tip for writing more effectively for business purposes?

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information?

Lai worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. Lai was unintentionally created of a(n) ___ barrier to communication.

You are a(n) ___ communicator when your intended message is sent accurately in the least amount of time.

Which of the following is a "don't" when attempting to improve communication?

Which of the following is not a suggestion that may help you to be a good listener?

Which of the following statements is not true of social media?

The introduction to a business speech should

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of ___ communication

Of the following, which medium is the richest?

Which of the following statements is true?

The more management levels through which a message passes, the

___ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless. This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Most people from Western cultures tend to ____ when conveying bad news or negative feedback.

Of the following, which medium is the least rich?

Claire wanted to tell her employees about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?

Which term refers to the use of the Internet at work for personal use?

Which of the following is not a personal barrier to communication?

Which of the following is a step in the communication process?

Which of the following is an example of a barrier in cross-cultural communication?

Channels of communications that follow the chain of command and are considered as official are ___ communication channels.

A manager who is instructing his employee about work tasks is communicating

Which of the following indicates how official communications should be routed?

Roger was talking to a coworker in a meting, and he wasn't listening when his supervisor announced work assignments. This situation is an example of what type of barrier to communication?

Which of the following is not an example of noise in the communication process in a typical classroom?

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of

___ is the process of translating a message into understandable symbols or language.

Active ___ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.

Which of the following is not one of the top five qualities that employers are looking for most in college graduates?

According to Deborah Tannen, men are more likely than women to

A(n) ___ form of media allows receivers multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.

Imagine that you work for a life insurance company. The company is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?

Which of the following is not true of e-mail?

Active listening requires all of the following except

___ is terminology that is specific to a particular profession or group. For example, statisticians talk about t-tests, chi-square tests, confidence intervals, and normal distributions.

Which of the following is the best advice for face-to-face communication?

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. By sending the earnings reports to its clients, Dilinger Investments is communicating

Which of the following is a "do" when attempting to improve communication?