MGT CHAP 15

Which of the following statements is not true about communication in the workplace? A) Communication is a form of social information processing, in which receivers interpret messages by cognitively processing them. B) Efficient communicators can transmit their message accurately in the least amount of time. C) Emails can cut through the misunderstandings that result from misinterpreted phone calls. D) The pathway by which a message travels is called the medium. E) The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time. A) economical B) effective C) formal D) efficient E) collaborative

Which of the following is not an element of the communication model? A) noise B) message C) decoder D) sender E) feedback

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of A) feedback. B) noise. C) decoding. D) medium selection. E) encoding.

Which of the following is a step in the communication process? A) Noise is eliminated from the message. B) The message is transmitted through a medium. C) The sender decodes the message. D) The receiver selects the medium. E) The medium is eliminated.

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media. A) rich B) dense C) formal D) encoded E) informal

Of the following, which medium is the least rich? A) flier on a bulletin board B) instant messaging on the Internet C) conference telephone call D) handwritten note E) e-mail

Roger was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is an example of what type of barrier to communication? A) decoding barrier B) receiver barrier C) feedback barrier D) encoding barrier E) medium barrier

Tracie, working at a research facility in Washington, DC, needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has perfect command of English, they are still facing a(n) ________ barrier to communication. A) medium B) encoding C) personal D) semantic E) physical

Which of the following is not a personal barrier to communication? A) obsolete technology B) a large ego C) lack of credibility D) a small vocabulary E) mindlessness

Which of the following is not a way in which nonverbal communication is expressed? A) grimacing B) touching someone's shoulder C) looking away while talking to someone D) writing a thank-you note E) avoiding eye contact

Compared to women, men tend to A) easily indicate their uncertainties. B) make more apologies. C) use emoticons to express sarcasm and banter. D) provide more information than needed. E) use more "we" statements.

Which of the following statements is true? A) Men are more likely than women to indicate that they are uncertain about an issue. B) In terms of answering questions, men tend to provide more information than needed, while women tend to be quick and to the point. C) Men tend to withdraw and isolate themselves when problem solving, whereas women seek out others for support and can interpret men's withdrawing as lack of caring. D) Men are more skilled at deciphering nonverbal cues than women are. E) Men are less willing than women to talk over others.

Channels of communications that follow the chain of command and are considered as official are ________ communication channels. A) prescribed B) horizontal C) formal D) external E) vertical

Which of the following indicates how official communications should be routed? A) corporate culture B) grapevine C) lateral networks D) organizational chart E) personnel files

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of ________ communication. A) horizontal B) informal C) downward D) external E) corporate

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating A) by wandering around. B) externally. C) horizontally. D) through the grapevine. E) upward.

________ communication channels develop outside the organizational structure and do not follow the chain of command. A) Customary B) External C) Informal D) Horizontal E) Vertical

Gossip and rumor in an organization are part of the ________, which itself is a type of ________ communication channel. A) grapevine; horizontal B) organizational chart; informal C) organizational chart; horizontal D) culture; horizontal E) grapevine; informal

Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing. A) empathizing B) listening C) evaluation D) hearing E) comprehension

Which of the following is not a suggestion that may help you be a good listener? A) ask good questions B) show respect for the speaker; do not interrupt C) use nonverbal cues to demonstrate interest and involvement D) mentally compose your response E) paraphrase and summarize remarks

Active listening requires all of the following except A) full attention. B) decoding. C) focusing on the delivery rather than content. D) interpreting verbal messages. E) processing of information.

Doug gave some people street directions, but because they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. What type of barrier is present here? A) encoding B) feedback C) medium D) decoding E) sender

Which of the following is not one of the top five qualities that employers are looking for most in college graduates? A) teamwork B) written and verbal communication skills C) leadership D) problem-solving skills E) creativity