MGMT Final Chapter 15

talk over others

false

false

True

medium

false

false

connectivity

true

false

face-to-face

1. sender - encodes message, selects medium 2. message - transmitted through medium 3. receiver - decodes the message and decides if feedback is needed 4. feedback - receiver expresses reaction through a medium 5. NOISE!

translating a message into understandable symbols or language

interpreting and trying to make sense of the message

pathway by which a message travels

the receiver expresses his or her reaction to the senders message

any disturbance that interferes with the transmission of the message

face-to-face, best for non-routine, ambiguous situations

(impersonal written) - best for routine, clear-cut situations

up and down the chain of command - Communication up and down the hierarchy within an organization

within and between work units, its main purpose is coordination

flows between people inside and outside the organization

unofficial communication system of the informal organization - a network of in-person and online gossip

Situations in which the participants who are physically or bodily present speak directly to one another during the interaction.

no message gets sent ex: someone is afraid to voice a suggestion or opinion

the message is not expressed correctly ex: doesn't speak english fluently

the communication channel is blocked ex: phone has a busy signal or bad service

recipient doesn't understand the message ex: not social media savy and dont understand what young colleagues are talking about but don't ask

no message is received ex: cell phone picks up canadian towers and you don't receive calls

the recipient doesn't respond enough ex: gives directions that they don't understand and do it wrong

sound, time, space

individual attributes that hinder communication

aggressive, attacking, angry communication or passive, withdrawing communication

communication that is assertive, direct, and powerful

represents the ability to recognize and understand another persons feelings and thoughts (haven't experienced it but can put yourself in their shoes)

process of actively decoding and interpreting verbal message

partially invested

not my responsibility to listen

uninterested

describes the who, how, when, and for what purposes of social media use, and the consequences for noncompliance

a person's characteristic speaking patterns

the practice of obtaining information or input into a task or project by enlisting the services of a large number of people, either paid or unpaid, typically via the Internet.

using the internet at work for personal use

terminology specific to a particular profession or group