MAN Exam 3 Chapter 15

If you have little experience, the top selling points about yourself in a job interview should be A. related to your level of education. B. about your parents and their accomplishments. C. your personal qualities. D. predictions you have made for your future. E. extracurricular activities in which you've taken part.

Communication is A. speaking or writing so that another is able to comprehend the meaning. B. interpretation of messages sent via any media. C. the combined activities of speaking and listening. D. the transfer of information and understanding from one person to another. E. a process involving only the sender, message, and receiver.

When your intended message is sent accurately in the least amount of time, you are a(n) A. economical communicator. B. efficient communicator. C. formal communicator. D. collaborative communicator. E. effective communicator.

Which of the following is not an element of the communication model? A. Sender B. Feedback C. Decoder D. Noise E. Message

The process of translating a message into understandable symbols or language is called A. encoding. B. transforming. C. mediating. D. decoding. E. enriching.

When the band came out on stage and the lead singer shouted, "Hello, San Antonio!" the crowd roared with applause. The crowd's response is an example of A. decoding. B. medium selection. C. noise. D. encoding. E. feedback.

Which of the following is not an example of noise in the communication process in a typical classroom? A. A student in the back of the classroom texting a friend. B. Groundskeepers mowing the lawn outside the classroom window. C. A student responding to a professor's request for questions. D. Uncomfortable classroom desks. E. An attractive person walking by the open classroom door.

Which of the following is a step in the communication process? A. Noise is eliminated from the message. B. The sender decodes the message. C. Possible receivers are considered. D. The message is transmitted through a medium. E. The receiver selects the medium.

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. A. encoded B. rich C. dense D. complex E. formal

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure? A. E-mail to all those affected. B. Telephone call to each. C. Posting an announcement near the office coffee machine. D. Face-to-face meeting. E. Personal note to each.

Of the following, which medium is the richest? A. Company newsletter B. Telephone C. E-mail D. Memos E. Videoconferencing

Of the following, which medium is the least rich? A. Flier on a bulletin board. B. Instant messaging on the Internet. C. E-mail. D. Handwritten notes. E. Conference telephone calls.

A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now. Generally, which of the following should the manager use? A. Videoconferencing B. Telephone C. Personal notes D. Face-to-face meeting E. Newsletter

Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this? A. Send a memo to all managers. B. Call a meeting of managers. C. Post a notice on all bulletin boards. D. Send an e-mail to all managers. E. Schedule a conference phone call.

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication? A. Sender barrier B. Encoding barrier C. Medium barrier D. Feedback barrier E. Receiver barrier

Yue worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication. A. decoding B. sender C. feedback D. receiver E. encoding

Rodrigo was in meetings all day and didn't get a chance to check his e-mail before he had to pick up his children from daycare, so he missed an important message from a client. This is an example of what type of barrier to communication? A. Medium barrier B. Decoding barrier C. Feedback barrier D. Receiver barrier E. Encoding barrier

Sunjata works part time in a coffee shop. Some of the equipment is so noisy it prevents him from correctly hearing the customer orders. This is an example of a(n) ______ barrier to communication. A. feedback B. semantic C. personal D. encoding E. physical

Tricia, working at a research facility in North Carolina, needs to communicate with Romain, who is in Grenoble, France, about a project they are working on. Romain has perfect command of English, but they are still facing a(n) ______ barrier to communication. A. semantic B. personal C. encoding D. medium E. physical

The study of the meaning of words is called A. jargon. B. lexicography. C. rhetoric. D. semantics. E. cartology.

______ is likely to cause a semantic barrier to communication. A. Jargon B. Technology C. Gossip D. The grapevine E. Rhetoric

Which of the following is not a personal barrier to communication? A. A small vocabulary B. Obsolete technology C. Lack of credibility D. Different frame of reference E. Large ego

Kelly was recently promoted to manager. Though he used to take advice from his peers, he seems no longer willing to listen to even his superiors and is really running the project how he thinks best. This is an example of which personal barrier to communication? A. Tendency to judge others' messages. B. Variable skills in communicating effectively. C. Oversized ego. D. Inability to listen with understanding. E. Variation in interpreting information.

The statement, "Single old ladies are cat people," reflects a(n) A. accepted generalization. B. stereotype. C. finding of the grapevine. D. type of jargon. E. statement of fact.

Which of the following is not a way in which nonverbal communication is expressed? A. Writing a thank-you note. B. Making someone wait an hour in the lobby. C. Looking away while talking to someone. D. Grimacing. E. Touching someone's shoulder.

Compared to women, men tend to A. give more tactful feedback. B. indicate their uncertainties. C. be indirect when admitting fault. D. pay more compliments. E. make more apologies.

According to Deborah Tannen, men are more likely than women to A. pay more compliments. B. temper criticism with praise. C. ask more questions. D. apologize frequently. E. boast about achievements.

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as a A. linguistics style. B. communication device. C. nonverbal model. D. horizontal communication. E. multicommunication.

Channels of communications that follow the chain of command and are considered as official are termed A. formal. B. prescribed. C. vertical. D. horizontal. E. external.

Which of the following indicates how official communications should be routed? A. Grapevine B. Organization chart C. Lateral networks D. Corporate culture E. Personnel files

A manager who is directing her subordinate about work tasks is communicating A. vertically. B. horizontally. C. externally. D. through the grapevine. E. informally.

The more management levels through which a message passes A. the more important the message is. B. the higher the chance the message will become external. C. the more informal the organization. D. the more distorted the message may become. E. the more disorganized the organization.

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of A. external communication. B. downward communication. C. corporate communication. D. horizontal communication. E. informal communication.

Xiangcong, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Xiangcong is communicating A. by wandering around. B. upward. C. horizontally. D. through the grapevine. E. externally.

Shortly after the end of the fiscal year, Stavanger Investments released an earnings report to clients. This is an example of communicating A. vertically. B. upward. C. horizontally. D. downward. E. externally.

______ communication channels develop outside the organizational structure and do not follow the chain of command. A. Customary B. Vertical C. Horizontal D. Informal E. External

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel. A. organization chart; horizontal B. culture; horizontal C. organization chart; informal D. grapevine; horizontal E. grapevine; informal

The grapevine is A. a horizontal communication channel. B. almost wholly inaccurate. C. slower than formal channels. D. used by employees when threatened or insecure. E. a morale enhancer.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing A. COO. B. MBWA. C. MBO. D. TQM. E. JIT.

Which of the following is not a norm of the Millennial generation? A. Desire to accept facts and authority at face value. B. Desire to experience new and different things. C. Desire to have personalized products and choice. D. Desire to keep things moving and interesting. E. Desire to have instant feedback.

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called A. telecommuting. B. collaborative computing. C. videoconferencing. D. telecollaborating. E. using the extranet.

______ can be quite expensive, requiring a specially designed room with multiple cameras and high- definition video screens. A. Telepresence technology B. Telecommuting C. Videoconferencing D. Teleworking E. Netconferencing

Which of the following is characteristic of telecommuting? A. Increased capital costs. B. Attractive to people with high social needs. C. More difficult recruiting. D. Increased turnover. E. Increased ability to hire certain workers, such as disabled people.