Chapter 15 Exam

When your intended message is sent accurately in the least amount of time, you are a(n) _____. formal communicator effective communicator collaborative communicator efficient communicator economical communicator

According to Deborah Tannen, men are more likely than women to _____. ask more questions pay more compliments temper criticism with praise boast about achievements apologize frequently

Which of the following is a "do" when attempting to improve communication? Smile. Look away from the speaker. Close your eyes. Speak very slowly. Turn away from the speaker.

Which of the following indicates how official communications should be routed? personnel files organizational chart corporate culture grapevine lateral networks

Speed reading works well for material that is _____. unfamiliar easy or familiar dense jargon-laden complicated

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication? feedback barrier receiver barrier decoding barrier medium barrier encoding barrier

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____. downward communication external communication informal communication corporate communication horizontal communication

The more management levels through which a message passes, the _____. more distorted the message may become more important the message is more disorganized the organization more informal the organization higher the chance the message will become external The more management levels through which a message passes, the more it is prone to distortion.

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____. positive to negative most important to least important least controversial to most controversial negative to positive least important to most important

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____. a formal message horizontal communication multicommunication a communication device a linguistics style A linguistic style is a person's charact

______ is likely to cause a semantic barrier to communication. Technology Gossip Rhetoric Jargon The grapevine

The source for crowdsourcing is most often _____. competitors executive advisory councils professional associations the online community boards of directors

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions. appreciative evaluative impartial comprehensive empathetic

The introduction to a business speech should _____. get right to the point contain a phrase like "I'm honored to be here" contain at least one joke contain an unrelated story to catch the interest of the audience contain significant details of the presentation

Most people tend to ______ when conveying bad news or negative feedback. nod their heads avoid eye contact yawn smile lean forward

Communication is _____. the combined activities of speaking and listening interpretation of messages sent via any media the transfer of information and understanding from one person to another a process involving only the sender, message, and receiver speaking or writing so that another is able to comprehend the meaning

Which of the following is not a personal barrier to communication? lack of credibility obsolete technology a small vocabulary a large ego a different frame of reference

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens. Telepresence technology Videoconferencing Teleworking Netconferencing Telecommuting

Channels of communications that follow the chain of command and are considered as official are termed _____. prescribed formal horizontal external vertical

Which of the following is not an element of the communication model? feedback sender noise message decoder

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel. culture; horizontal organizational chart; horizontal grapevine; horizontal grapevine; informal organizational chart; informal

A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation? personal note newsletter videoconference telephone face-to-face meeting

_____ communication channels develop outside the organizational structure and do not follow the chain of command. Horizontal Customary Vertical Informal External

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____. feedback medium selection noise encoding decoding

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. dense rich encoded informal formal