ISM3011: Chapter 7 Processes, Organizations, And Information Systems

A(n) ________ is a computer program stored within a ERP database that runs to keep the database consistent when certain conditions arise.

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.

The inherent processes defined in an ERP solution are also known as ________.

The summation of all the problems of information silos leads to ________.

Which of the following is a process in the work-group of customer service?

Which of the following statements is true about Epicor and its ERP products? It is known to create easy-to-

Which of the following statements is true of enterprise application integration?

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

________ is a condition that exists when data are isolated in separated information systems.

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Which of the following is an example of a structured process?

Process ________ is a measure of how well a process achieves organizational strategy.

Information systems improve process quality by all EXCEPT ________.

The primary purpose of an ERP system is ________.

Which of the following conditions exist when data are isolated in separated information systems?

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Which of the following is an effective technique suggested in the chapter to overcome employee resistance when implementing new enterprise systems?

An operations management system is an example of a(n) ________.