Which of the following statements is true of an enterprise resource planning (ERP) software in the cloud?
answer
Mobile systems using cloud-based ERP require thin-client applications.
question
What is a stored procedure?
answer
It is a computer program stored in a database that is used to enforce business rules
question
Which of the following statements is true of Microsoft's enterprise resource planning (ERP) products?
answer
GP is the easiest of Microsoft's ERP products to install
question
Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)?
answer
ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry
question
Which of the following is an example of a supply chain activity?
answer
inventory management
question
Which of the following statements is true of personal information systems?
answer
Personal information systems have a single user only, and so the procedures are probably not documented or formalized
question
Which of the following statements is true of customer relationship management (CRM) systems?
answer
They vary in the degree of functionality they provide.
question
________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
answer
Enterprise application integration (EAI)
question
During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization
answer
customer acquisition
question
During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?
answer
churn
question
Inherent processes are ________.
answer
predesigned procedures for using software products
question
________ is an information systems application that supports the human resources department in an organization
answer
Assessment
question
________ is a person's belief that he or she can be successful at his or her job
answer
Self-efficacy
question
Which of the following statements is true of enterprise application integration (EAI)?
answer
EAI software can be configured to automatically make conversions needed to share data among different systems
question
Information silos arise as a result of ________.
answer
data being isolated in systems that are separated across different organizational levels
question
________ is the last phase in the customer life cycle.
answer
Churn
question
Which of the following is a problem posed by information silos?
answer
There is a lack of integrated enterprise information.
question
The problems posed by information silos ultimately lead to ________.
answer
increased costs for an organization
question
Enterprise resource planning (ERP) was originally used in the ________ domain.
answer
manufacturing
question
Which of the following is a characteristic of enterprise information systems?
answer
They typically have hundreds to thousands of users
question
Which of the following statements is true of enterprise resource planning (ERP) application programs?
answer
During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.
question
In the future, which of the following Microsoft products is likely to be a true enterprise resource planning (ERP) product for larger organizations?
answer
AX
question
The process of maintaining a general ledger, which must be integrated into applications in order to form a true enterprise resource planning (ERP) product, is a(n) ________ activity.
answer
accounting
question
Which of the following aspects that impact enterprise resource planning (ERP) differs among companies of different sizes?
answer
availability of skilled IT staff
question
When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
answer
developing committees and steering groups for process management
question
Which of the following is most likely to make use of an inter-enterprise information system?
answer
PRIDE systems
question
Which of the following is a component of relationship management?
answer
increasing the value of existing customers by selling them more products
question
Personal information systems are most likely to be used by ________.
answer
drug salespersons
question
Cost accounting and financial reporting are information systems applications that support an organization's ________.
answer
accounting department
question
Customer management and lead generation are information systems applications that support an organization's ________.
answer
sales and marketing department
question
Enterprise resource planning (ERP) helps in ________.
answer
consolidating business operations into a single, consistent computing platform
question
Which of the following statements is true of inherent processes?
answer
Inherent processes provide an alternative to business process reengineering
question
Which of the following statements is true of workgroup information systems?
answer
Workgroup information systems that support a particular department are sometimes called departmental information systems
question
Which of the following statements is true of the effect of enterprise resource planning (ERP) on the IT staff of midsized organizations?
answer
In midsized organizations, the IT staff is often isolated from senior management
question
Which of the following statements is true of an enterprise resource planning (ERP) database?
answer
An ERP solution includes initial configuration data.
question
Which of the following statements is true of Oracle's enterprise resource planning (ERP) products?
answer
Oracle has never been known to create easy-to-use ERP products
question
Which of the following statements is true of the impact of enterprise resource planning (ERP) on the IT staff of small organizations?
answer
IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation
question
Which of the following is a characteristic of workgroup information systems?
answer
resistance to change
question
Which of the following statements is true of enterprise resource planning (ERP)?
answer
ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
question
Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.
answer
distributed systems
question
The first phase in the customer life cycle involves ________.
answer
sending messages to target audiences to attract customer prospects
question
Which of the following statements is true of business process reengineering?
answer
It is a very expensive process
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