Chapter 7 MIS

1) Which of the following statements is true of personal information systems? A) Personal information systems that support a particular department are called workgroup information systems. B) Adapting to changes in personal information systems is extremely difficult and time consuming. C) Personal information systems have only a single user and so procedures are not documented or formalized. D) The solutions to problems in a personal information system usually involve more than one department.

2) Personal information systems are most likely to be used by ________. A) physician partnerships B) drug salespersons C) PRIDE systems D) hospitals

3) Which of the following is a characteristic of workgroup information systems? A) isolated problems B) informal procedures C) resistance to change D) 1000s of users

4) Physician partnerships most likely use ________. A) inter-enterprise information systems B) workgroup information systems C) enterprise information systems D) departmental information systems

5) Which of the following statements is true of workgroup information systems? A) Workgroup information systems that support a particular department are called enterprise information systems. B) Workgroup information systems that support a particular business function are called personal information systems. C) The users of workgroup information systems are defined by levels of security authorization. D) Workgroup information systems typically support 10 to 100 users.

6) Which of the following is a characteristic of enterprise information systems? A) They do not document procedures since the procedures are simple and informal. B) They are shared between two or more independent organizations. C) They typically have hundreds to thousands of users. D) They are highly open to change.

7) Which of the following statements is true of enterprise information systems? A) They are information systems that are shared by two or more independent organizations. B) The solutions to problems in these systems usually involve more than one department. C) Enterprise information systems typically support less than 100 users. D) They are called personal information systems if they support a particular business function.

8) ________ are systems that are shared by two or more independent organizations. A) Inter-enterprise information systems B) Workgroup information systems C) Enterprise information systems D) Personal information systems

9) Which of the following is most likely to make use of an inter-enterprise information system? A) hospitals B) drug salespersons C) PRIDE systems D) physician partnerships

10) A(n) ________ exists when data are isolated in separated information systems. A) walled garden B) information silo C) mashup D) viral hook

11) Information silos arise as a result of ________. A) data integration across several information systems within an organization B) the sharing of an inter-enterprise information system with several organizations C) too many users depending on a single enterprise-wide information system D) data being isolated in systems that are separated across different organizational levels

12) Which of the following is an information systems application that supports the sales and marketing department in an organization? A) HR planning B) compensation management C) lead generation D) recruiting

13) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation? A) accounting department B) operations department C) human resources department D) customer service department

14) Budgeting and treasury management are information systems applications that support an organization's ________. A) manufacturing department B) human resources department C) accounting department D) customer service department

15) Sales forecasting and brand management are information systems applications that support an organization's ________. A) accounting department B) human resources department C) sales and marketing department D) customer service department

16) ________ is an information systems application that supports the human resources department in an organization. A) Compensation B) Sales forecasting C) Financial reporting D) Lead tracking

17) Which of the following is a problem posed by information silos? A) Data cannot be duplicated. B) A lot of file space is wasted. C) The interdependence between various information systems applications increases. D) There is a lack of integrated enterprise information.

18) The problems posed by information silos ultimately lead to ________. A) diseconomies of scope B) increased costs for an organization C) diminishing marginal returns D) reduced organizational innovation

19) ________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems. A) Business process management B) Business process reengineering C) Business process outsourcing D) Business process interoperability

20) Which of the following statements is true of business process reengineering? A) It is a very fast process and is easy to carry out. B) When combined with ERP, it has a 100 percent success rate. C) It is a very expensive process. D) Due to its streamlined process, it requires no expertise.

21) Inherent processes are ________. A) time-consuming business processes that involve substantial investment B) predesigned procedures for using software products C) the set of procedures that help companies implement business process reengineering D) business process reengineering techniques with low success rates

22) Which of the following statements is true of inherent processes? A) Inherent processes are almost always a perfect fit. B) Organizations cannot license the software used in inherent processes. C) Inherent processes are expensive and time-consuming. D) Inherent processes provide an alternative to business process reengineering.

23) The first phase in the customer life cycle involves ________. A) sending messages to target audiences to attract customer prospects B) attempting to win back high-value customers C) converting prospects into customers who need to be supported D) increasing the value of existing customers by selling more products to them

24) When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle. A) customer engagement B) marketing C) customer acquisition D) relationship management

25) Which of the following is a component of relationship management? A) converting prospects into customers who need to be supported B) increasing the value of existing customers by selling them more products C) positioning products in the minds of customers through promotional strategies D) sending messages to target audiences to attract customer prospects

26) During which of the following phases of the customer life cycle does win-back processes categorize customers according to value? A) customer acquisition B) marketing C) relationship management D) churn

27) ________ is the last phase in the customer life cycle. A) Marketing B) Customer acquisition C) Churn D) Relationship management

28) Which of the following statements is true of customer relationship management (CRM) systems? A) They are applications used for consolidating business operations into a single, consistent, computing platform. B) They vary in the degree of functionality they provide. C) They incorporate accounting, manufacturing, inventory, and human resources applications. D) A major disadvantage of these systems is a lack of consistency in data.

29) Enterprise resource planning (ERP) helps in ________. A) consolidating business operations into a single, consistent, computing platform B) managing all the interactions with customers C) providing layers of software that connect applications together D) connecting several enterprises within the same industry

30) Which of the following statements is true about ERP? A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. B) The two major components of ERP systems are manufacturing applications and inventory applications. C) Enterprise resource planning (ERP) is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties. D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

31) ________ is the worldwide leader of ERP vendors. A) TQM B) EAI C) SCM D) SAP

32) ERP was originally used in the ________ domain. A) accounting B) customer support C) manufacturing D) human resources

33) ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together. A) Enterprise resource planning (ERP) system B) Enterprise integration application (EAI) C) Customer relationship management (CRM) system D) Rich internet application (RIA)

34) Which of the following is a function of EAI? A) It is used to forecast sales and to create manufacturing plans to meet those forecasts. B) It manages all the interactions with customers, from lead generation to customer service. C) It creates information silos by departmentalizing applications. D) It enables a gradual move to ERP.

35) Which of the following statements is true of EAI? A) A disadvantage of the EAI software is the lack of metadata files that describe where data are located. B) The layers of EAI software prevent existing applications from communicating with each other. C) EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process. D) EAI software can be configured to automatically make conversions needed to share data among different systems.

36) The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________. A) need for encrypting a company's data before an enterprise system can use the data B) lack of resources within a company to handle the implementation of the system C) lack of variety in the enterprise systems currently being sold in the market D) resistance from a company's employees to changes in existing systems

37) When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________. A) encouraging entities at different organizational levels to create separate information systems B) developing committees and steering groups for process management C) bringing into the company conciliators or arbitrators to sort the issues D) giving the responsibility of resolving issues to the company's CEO

38) ________ is a major issue faced by companies when implementing enterprise systems. A) The failure of applications to communicate and share data with each other B) The failure to incorporate accounting and human resource applications C) The lack of a centralized database where important data such as metadata can be stored D) The gap between the requirements of an organization and the capabilities of an application

39) ________ is a person's belief that he or she can be successful at his or her job. A) Extroversion B) Conscientiousness C) Self-actualization D) Self-efficacy

40) Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices. A) distributed systems B) departmental information systems C) business intelligence systems D) integrated systems