CH 7 HW

Which of the following is NOT one of the four types of information systems that vary according to the scope of the organizational? unit? A. ?Inter-enterprise B. Personal C. Workgroup D. ?Trans-Internet E. Enterprise

Which one of the following types of information? systems, based on the scope of the organizational? unit, is used to facilitate the activities of a group of? people? A. ?Trans-Internet B. Groupware C. ?Inter-personal D. Workgroup E. Enterprise

What is a departmental information? silo? A. The data managed by individual users within a given department are said to be in silos. B. Departmental silos refer to the way data is stored in systems that manage farming operations. C. Departmental information silos are the building blocks of an enterprise information system. D. By analogy with ICBM missile? silos, a departmental silo is where data and information are secretly managed because it can be used in budget battles with other departments. E. A departmental silo is the condition that exists when data are isolated in separated information systems used by different departments.

Which of the following incorrectly associates examples of departmental information system applications with the departmental system they apply? to? A. Order management and? finished-goods inventory management are used in the operations department. B. Order entry and budgeting are used in the manufacturing department. C. Lead generation and sales forecasting are used in the sales and marketing department. D. General ledger and treasury management are used in the accounting department. E. Recruiting and compensation are used in the human resources department.

Which of the following is NOT one of the four phases of the customer life cycle that are supported by CRM? systems? A. Customer acquisition B. Relationship management C. Social media advertising D. ?Loss/churn E. Marketing

Which of the following statements about Enterprise Resource Planning? (ERP) systems is NOT? correct? A. SAP is the worldwide leader of ERP vendors. B. ERP is a suite of? applications, a? database, and a set of inherent processes for consolidating business operations into a? single, consistent, computing platform. C. ERP includes the functions of? CRM, but also incorporates? accounting, manufacturing,? inventory, and human resources applications. D. ERP systems apply only to manufacturing? companies; they cannot be used for service industry companies. E. ERP originated in manufacturing.

Information silos? ________. A. can occur only within workgroup information systems B. can occur only at the level of personal information systems C. can occur across a set of enterprise systems D. can occur only within departmental information systems E. can occur only at the enterprise level

Which of the following is an? inter-enterprise system? A. ERP? (Enterprise Resource? Planning) B. Enterprise Resource Management C. CRM? (Customer Relationship? Management) D. SCM? (Supply Chain? Management) E. EAI? (Enterprise Application? Integration)

What exactly is? ERP? A. It is a simple software solution for small organizations. B. It is software that calculates enterprise revenue projections. C. It is software that turns a business idea into a product design. D. It is an umbrella term for a complicated software solution.

Which of the following terms refers to an ERP module that sends order or payment information automatically between? companies? A. Essential data interchange B. Electronic document interchange C. Electronic data interchange D. Enhanced data identifier

Jameel, a purchasing manager for Peerless? Products, uses an ERP system to send purchase orders to? vendors, schedule? deliveries, provide shipping? instructions, and manage payment information as well as arrival and receipt information for all of the materials that are needed to build their products. This describes? Jameel's use of ERP to manage? _____. A. logistics B. financial accounting C. manufacturing D. the supply chain

How does ERP make businesses more? efficient? A. It provides each department with its own database for faster? decision-making. B. It uses radio frequency technology to track the flow of products and information. C. It separates sales and marketing functions from manufacturing functions for faster? decision-making. D. It provides modules that link business processes together in a? cross-functional manner.

An ERP feature that provides? up-to-date information on what is going on throughout the company is called a? _____. A. digital widget screen B. information control unit C. live dashboard D. management control board

Which of the following statements is true of the major components of a CRM application like sales and relationship management applications?

Which of the following is an example of an inter-enterprise? A hospital and drug store that have different patient data A prescription application that enables hospitals, doctors, and pharmacists to share patient data A hospital and drug store that have different prescription data A functional application

Which of the following is an advantage of inherent processes over in-house business process reengineering? Inherent processes save organizations from expensive business process reengineering. Inherent processes provide organizations with unique business processes. Inherent processes are a perfect fit to all the different kinds of business processes. Business processes are designed and developed as and when they are needed.

Which of the following is true of the characteristics of an enterprise information system? It eliminates workgroup data duplication. It is easy to manage change to an enterprise information system. Its solutions to problems affect multiple organizations. It is an information system that follows informal procedures.

A functional information system is an example of a(n) __________. workgroup information system enterprise information system personal information system inter-enterprise information system

A workgroup information system is an information system that __________. can support only a single user is shared by two or more organizations facilitates the activities of a set of people spans an organization and supports activities of people across departments

Isolated data created by information systems at the enterprise level are being integrated into inter-enterprise systems using which of the following? Enterprise-wide applications Workgroup information systems Functional applications Distributed applications

Which of the following is a major benefit of enterprise application integration (EAI)? It disables organizations from moving to enterprise resource planning systems, which helps the business functions in sharing data. It enables organizations to use existing applications while eliminating many of the serious problems of isolated systems. It assists organizations in measuring cost per impression in relation to the specific target audience for an advertisement. It assists the business functions within an organization to work independently of each other by setting up intranets and extranets.

An enterprise information system eliminates workgroup data duplication. Enterprise information systems are information systems that span an organization and support activities of people in multiple departments. An enterprise information system follows formal procedures. It is difficult to manage change to an enterprise information system. Enterprise information systems' solutions to problems affect the enterprise.

A workgroup information system is an information system that facilitates the activities of a set of people. At a physicians' partnership, doctors, nurses, and staff use information systems to manage patient appointments, keep patient records, schedule in-office procedures and equipment, and facilitate other workgroup activities. An inter-enterprise information system is an information system shared by two or more organizations. An enterprise information system spans an organization and supports activities of people across departments. A personal information system supports only a single user.

Which of the following is a characteristic of an inter-enterprise information system? It is easy to manage change. It is an information system that follows informal procedures. It can support only a single user. It can resolve problems of duplicated enterprise data.

Frank's Kitchen is a restaurant in Austin. The restaurant looks for an ERP program to integrate its supply chain, human resources, and accounting business functions. However, the restaurant selects the wrong ERP solution and later chooses to custom program the ERP software to suit its business needs. Which of the following could be a consequence of the restaurant custom programming the ERP software? The restaurant enabling a gradual move to customer relationship management software to integrate the various business functions The restaurant skipping the training curricula and classes conducted by the ERP vendors due to easy implementation of custom programmed ERP software The restaurant spending large amounts of money, both initially and for long-term maintenance of the software The restaurant assisting its business functions to work independently of each other by setting up intranets and extranets

Which of the following is an example of a departmental information system? The customer management system used by the sales and marketing section of Orange Cosmetics Inc. The contact manager present on Chris's smartphone The supply chain management system shared among St. Peters and St. Williams, two health care providers The email account of Ben that holds his personal and official emails

Which of the following measures the ratio of process outputs to inputs? Process efficiency Process effectiveness Data integrity Information silo

Personal information systems are __________. used across an entire organization shared by two independent organizations used by an individual used by the workgroup of a particular business function

Which of the following is the best definition of inherent processes? They are processes that continuously compare an organization's performance against the best in an industry. They make up the amount of actual demand, orders, or contracts that are in the pipeline for future sales in an organization. They are predesigned business procedures for using off-the-shelf software products within an organization. They are tangible and intangible goods that are listed under the asset column in the balance sheet for an organization.

Which of the following statements is true of inherent processes? These processes saved organizations from the delays and risks of business process reengineering. These processes require high-level, expensive skills and considerable time in comparison to business process reengineering. These processes left the organizations with partially implemented systems, which had disastrous consequences. These processes forced the initiation of business process reengineering within the organizations.

The restaurant spending large amounts of money, both initially and for long-term maintenance of the software could be a consequence of the restaurant custom programming the ERP software. Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation. The restaurant assisting its business functions to work independently of each other by setting up intranets and extranets will typically not be a consequence of the restaurant custom programming its ERP software. Custom programming the ERP software does not lead to easy implementation of the software. The restaurant enabling a gradual move to customer relationship management software to integrate the various business functions will typically not be a consequence of the restaurant custom programming its ERP software.

Which of the following statements is true of the uses of the integration of functional systems by an ERP system? It offers duplicated customer data whenever an ERP system assists in taking critical business decisions. It assists in measuring cost per impression in relation to the specific target audience for an advertisement. It encourages the vendors in practicing the bait-and-switch method to attract more customers. It allows real-time global updates whenever and wherever transactions take place.

Which of the following best describes business process reengineering? It refers to the suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer. It refers to the activities involved in in-house development of applications that supports the business processes of an organization. It refers to the activities involved in altering and designing business processes to take advantage of new information systems. It refers to the activities involved in creating new information systems that suit the existing business processes of an organization.

Which of the following is true of the characteristics of a workgroup information system? It supports activities of one or more enterprise processes. It is shared by two or more independent organizations. It only follows informal procedures in documentation. It is typically used by 10-100 users.

Business process reengineering refers to the activities involved in altering and designing business processes to take advantage of new information systems. Business process reengineering is difficult, slow, and exceedingly expensive. Business process reengineering emphasizes altering the processes rather than creating new information systems. Developing new systems is not part of business process reengineering; it focuses on designing new processes. A customer relationship management (CRM) system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Which of the following is true about business process reengineering? Business process reengineering is inexpensive as compared to the traditional systems. Business process reengineering aims at taking advantage of new information systems. Business process reengineering is easy and fast. Organizations replaced major enterprise applications with business process reengineering.

Which of the following is an example of a functional information system? The email account of Robert that holds his official emails The contact manager present on Drake's cell phone The operations management system used by DreamWorks Inc. The Picasa picture editing software used by the interior designing company, Maple Inc.

Which of the following is a problem with information silos? Isolated decisions Decreased expense Organized processes A lot of information