Interpersonal Communication Chap 7

The _____ view of emotions emphasizes the impact of social rules and understandings on how we feel and emotionally respond to events in our lives

The _____ view of or approach to emotion is also called "Appraisal Theory".

The _____ view of emotions claims that what we feel is shaped by how we label our physiological responses to an external event

We can control how we express emotions. TRUE

Jason feels his boss is overly demanding and unfair. Jason decides not to tell his boss about his feelings, because he fears his boss will fire or demote him for speaking up. Jason is experiencing:

Your text calls the discrepancy between what we feel and what we think we should feel _______, which is based on Hochschild's research.

Our ______ refers to the ability to recognize emotions, judge which emotions are appropriate in which situations, and effectively communicate those emotions; this is not assessed by conventional measures of intelligence.

Management of what we feel inside ourselves (our inner feelings) is called:

Gender socialization does not affect the way we express emotions. FALSE

Controlling the outward expression of our emotions, rather than controlling the inner feelings, is called surface acting. TRUE

Funerals are sad events; weddings are happy events. These are examples of:

The _____ view of emotions assumes that emotions are reflexes, rather than conscious responses, that instinctively respond to physiological arousal caused by external events.

We are most likely to engage in emotion work when we_______.

The _____ view of emotions asserts that our subjective perceptions of external events are what influence our emotions and emotional expressions.

We tend to experience emotions holistically rather than individually. TRUE

Emotions cannot be expressed nonverbally. FALSE