Decision Making/Problem Solving Quiz

is an example of a process improvement technique.

Those wishing to improve processes should ______________.

According to Ko Nishimura, "The future belongs to those who are better at getting _____________.

What might happen if a system is not adaptable?

The IDEAL problem solving model is an acronym for _____________.

_____________ is an example of customer data from inside the company.

The ____________ is a technique used to identify the root cause of a problem.

Value-adding is defined by ____________.

____________ is a ratio of outputs to inputs.

Efficient processes eliminate all _____________ activities.

When assessing the impact of the IDEAL process, determine whether or not the ____________ has been met.

Successful leaders should know how ___________ move together in order to make good decisions.

_____________ is a way to identify opportunities and improves processes.

The following are major issues in data analysis:

The first step to identifying a problem is to differentiate between ___________.

What is an example of a symptomatic solution to a problem?

When trying to identify problems and define their causes, asking __________ five times is a helpful tool.

The extent to which the outputs of the process meet and exceed needs and wants is ____________.

________________ are important components in processes.

What type of customer data comes from outside the company?