Communication

It is best to be an aggressive communicator because then you will always get what you desire.

An assertive communicator uses "YOU" messages, which often lead to fights.

Which of the following messages is most clearly stated? A. Please be here around 7:00 tomorrow. B. Please be here around 7:00 a.m. C. Please be here at 7:00 a.m. tomorrow. D. Please be here tomorrow.

Which of these attributes are consistent with a passive communicator? A. low self-esteem, anger at self, disrespected by others B. criticize, blame, or attack others C. interrupts and does not listen to others D. good eye contact, good posture, and well-respected

One should always use a low voice when speaking.

In certain situations, simple images can be more effective communication tools than written or verbal instructions.

Which of the following is a barrier to effective communication? A. using excessive amounts of jargon B. communicating while physical distractions are present C. using an incorrect communication channel D. all of the above

Which of the following is NOT a benefit of being an assertive communicator? A. gaining self-confidence B. earning respect from others C. creating dishonest relationships D. improving decision-making skills

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages.

Identify the statement that does NOT demonstrate active listening. A. "So what I heard you say was __________." B. "What did you mean by __________?" C. "Sorry, I was distracted. Could you repeat __________?" D. "I guess you must have felt __________."