Research indicates that the average person spends much more time speaking than listening in a normal day.
answer
False
question
Sincere questions are attempts to send a message rather than receive one.
answer
False
question
Sometimes, because of information overload, we choose to listen mindlessly rather than mindfully.
answer
True
question
Women are more prone than men to give supportive responses when presented with another person's problem.
answer
True
question
When approached with another's problem, the most common reaction is advising.
answer
True
question
Recall is related to which component of hearing?
answer
Remembering
question
The ability to recall is a function of:
answer
how much information there is.
the number of times information is repeated.
---all answers are correct
whether the information may be "rehearsed."
question
Researcher Ellen Langer uses the terms _________ and _________ to describe the way that we listen.
answer
mindful, mindless
question
Silent listening is an appropriate response to use when:
answer
your interjections wouldn't be appropriate.
question
Barriers to listening include:
answer
information overload and rapid thought
question
Which of the following is a contributing factor for understanding messages?
answer
The volume of the message
question
Distractions presented by our physical and mental worlds contribute to:
answer
Noise
question
Fatigue is which barrier to listening?
answer
none of the answers
question
Restating in your own words what you thought a speaker has told you is known as:
answer
paraphrasing
question
Which response style is associated with the "less reflective/more directive" end of the listening response continuum?
answer
advising
question
Reflecting a speaker's thoughts, feelings, and wants is associated with which type of listening response?
answer
paraphrasing
question
Which of the following is not an example of a counterfeit question?
answer
"You said we were going too fast. Could you be more specific?"
question
Which of the following is not one of the five components of listening mentioned in your text?
answer
advising
question
When listeners attempt to show solidarity with the people to whom they are listening, they are using which listening response style?
answer
supporting
question
Which of the following is the most accurate example of an empathizing response?
answer
none are correct
question
Being rushed, tired, or disturbed by some other matter is not adequate reason for postponing the sharing of a feeling.
answer
False
question
Emotion labor means that we have to figure out what emotions to show at work.
answer
True
question
Some researchers believe there are several "basic" or "primary" emotions.
answer
True
question
There are some situations in which you may (correctly) choose never to express your feelings.
answer
True
question
Many people think they're clearly expressing their feelings when in fact their statements are emotionally counterfeit.
answer
True
question
All of the following are guidelines for expressing emotions except:
answer
share only one feeling at a time.
question
Debilitative feelings are caused by fallacies of:
answer
perfection
helplessness
---all are correct
overgeneralization
question
The little voice in your head that talks to you constantly is called:
answer
self-talk
question
Recognizing your ________ is an important step in minimizing debilitative emotions.
answer
activating events
question
Science has established a clear relationship between __________ and the way people experience and communicate emotions.
answer
personality
question
If you feel you should do nothing that can hurt others because it would make them feel a particular way, you have fallen into which fallacy?
answer
causation
question
If people see themselves perpetually as victims, they have fallen into which fallacy?
answer
helplessness
question
Debilitative emotions can be distinguished from facilitative emotions by their:
answer
high intensity and extended duration.
question
___________ cultures discourage revealing emotions which could be considered hurtful to others or negative.
answer
Collectivistic
question
Contemporary scholars maintain that fostering positive emotions is just as important as minimizing negative ones.
answer
True
question
In mainstream U.S. society, the unwritten rules of communication discourage the direct expression of most emotions.
answer
True
question
Communicators generally express fewer emotions online than they do in person.
answer
False
question
Choosing the best language to share emotions includes using single words, describing what's happening to you metaphorically, and describing what you'd like to do.
answer
True
question
Emotions are affected by the feelings of those around us through emotional contagion, the process by which emotions are transferred from one person to another.
answer
True
question
Facilitative emotions hinder or prevent effective communication.
answer
False
question
Your text suggests that a relationship is less a thing and more of a process.
answer
True
question
Metacommunication is communication about communication.
answer
True
question
The dialectical tensions of stability and change involve our conflicting desires for connection and independence.
answer
True
question
Both men and women in heterosexual relationships said the connection-autonomy dialectic was the least important factor affecting their relationship.
answer
False
question
Research has indicated that the least forgivable offenses for dating partners were sexual infidelity and breaking up.
answer
True
question
The similarity thesis is based on which similarities between partners?
answer
--- all answers are correct
economic class
educational standing
likes the same things you like
race
question
The theory that explains relationship development using an economic model is:
answer
exchange
question
In which stage of relational development is the communication usually brief and follows conventional formulas?
answer
Initiating
question
Small talk is the hallmark of which stage of relationship development?
answer
Experimenting
question
Terminating a relationship can be a learning experience. Some of the positive things learned include:
answer
learning more about what is desired in a partner.
not jumping into a relationship too quickly.
gaining personal self-confidence.
---- all answers are correct
learning how to communicate better.
question
Differentiation is often a part of normal relational maintenance because:
answer
people need to be individuals as well as part of a relationship.
question
When forgiveness is difficult, research shows that one way to improve your ability to forgive is to:
answer
remind yourself that you have wronged others and needed forgiveness.
question
Nonverbal behaviors are a good source of relational messages.
answer
True
question
Forgiveness does not seem to have any relational benefits.
answer
False
question
Differences strengthen a relationship when they are complementary.
answer
True
question
When partners are radically different, the dissimilar qualities that at first appear intriguing later become cause for relational breakups.
answer
True
question
A chat room or an instant messaging connection constitutes virtual proximity.
answer
True
question
Appearance is especially important in the early stages of a relationship.
answer
True
question
Whether a couple was friends before they became romantically involved is not a predictor of whether they will stay friends after the relationship is terminated.
answer
False
question
Self-disclosure always leads to liking.
answer
False
question
A family is defined as "a system with two or more interdependent people who have a common past history and a present reality and who expect to influence each other in the future."
answer
True
question
Family members are interdependent. Each event is a reaction to the family's history, and each event shapes future interaction.
answer
True
question
Families that interact freely, frequently, and spontaneously, without many limitations regarding topic or time spent interacting, are said to have a high conversation orientation.
answer
True
question
Conformity orientation refers to the degree to which family communication stresses uniformity of attitudes, values, and beliefs.
answer
True
question
Families low in both conversation orientation and conformity orientation are pluralistic.
answer
False
question
Which of the following is not a characteristic of how families are like systems?
answer
Families do not create rituals.
question
The degree to which families favor an open climate of discussion on a wide array of topics is termed:
answer
conversation orientation.
question
Families high in both conversation orientation and conformity are:
answer
Consensual
question
Families high on conversation orientation and low in conformity orientation are:
answer
Pluristic
question
Families low in conversation orientation and high in conformity orientation are:
answer
Protective
question
Families low in both conversation orientation and conformity orientation are:
answer
laissez-faire
question
Friendships are created, managed, and maintained through:
answer
Communication
question
The following are all types of friendships EXCEPT:
answer
low disclosure vs. high disclosure.
task-oriented vs. maintenance-oriented.
low obligation vs. high obligation.
----achievement vs. nurturing---NOT ONE
short-term vs. long-term.
question
In one study, more than _____ of men said their most meaningful experiences with friends came from shared activities.
answer
75%
question
The biggest challenge in male-female friendship is:
answer
the potential for sexual attraction
question
______________ is/are a factor in keeping family relationships operating harmoniously.
answer
shared narratives
question
One factor affecting the comfort level in stepfamily communication is the type of _____________ used by step-parents.
answer
parenting style
question
Families operate as a _____________ where members interact with one another to form a whole.
answer
system
question
Mother-father, mother-son, mother-daughter, father-son, father-daughter, daughter-son are an example of:
answer
family subsystems
question
When children are raised in a household where there is little discussion about private thoughts, this is known as a ____________ family.
answer
low conversation orientation
question
The kinds of messages that affirm the value of others have been called confirming communication.
answer
True
question
Communication climate refers to the social tone of a relationship.
answer
True
question
It isn't what we communicate about that shapes a relational climate as much as how we speak and act toward one another.
answer
True
question
Communication researchers use the term argumentativeness to describe vicious and destructive interaction.
answer
False
question
Separate research by Clark, Veroff, and others has identified positive climate as the best predictor of marital satisfaction.
answer
True
question
Communication climates:
answer
can change over time.
----all answers are correct
are a function of the way people feel about one another
refer to the tone of a relationship.
question
All of the following are types of defense-arousing communication identified by Jack Gibb except:
answer
spontaneity
question
Researchers who study argumentativeness:
answer
regard it as an attacking of issues, not an attacking of people.
question
All of the following are types of supportive communication identified by Jack Gibb except:
answer
equality
empathy
---certainty--- NOT ONE
problem orientation.
description
question
Research shows that aggressiveness is associated with:
answer
juvenile delinquency.
physical violence in marriages.
depression
----all are correct
question
A monologue of intellectual, generalized statements is considered which type of disconfirming response?
answer
Impersonal
question
The tendency to attack the self-concepts of other people in order to inflict psychological pain is referred to as:
answer
agressiveness
question
Messages that communicate "I know what's best for you, and if you do as I say, we'll get along" are associated with which Gibb component?
answer
control
question
Counterfeit questions are associated with which Gibb component?
answer
strategy
question
In order to create a confirming climate, a person needs to:
answer
acknowledge the other's position.
question
Which of the following is not a level of confirming communication?
answer
compliment
question
Validating another person's feelings or offering direct praise is an example of:
answer
endorsement
question
Gottman claims that _____________ is not the sign of a troubled relationship.
answer
complaining
question
_____________ acknowledges the other person's communication, but shifts the conversation to a new direction.
answer
Tangential response
question
Problem orientation is consistent with what type of conflict management style?
answer
win-win
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