Chp. 13

Which of the following is not a benefit of teamwork in an organization?

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

A ________ is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

In all but the worst weather, Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building. The four co-workers are an example of a(n)

A team composed of people from different departments who are pursuing a common objective is called a ________. For example, ToysRUs may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults.

At Allen and Thomas Architects, a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?

Administrative oversight given to self-managed teams does not typically include

Which of the following is not one of the five stages of team development?

During the forming stage of a group or team, the leader should

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.

During the ________ stage of team development, close relationships develop as unity and harmony emerge.

The principal by-product of the norming stage of team development is

In the performing stage of group development, members

Individuals are said to be collaborating when

________ is defined as reciprocal faith in others' intentions and behaviors.

Members of a team develop their ________ based on the expectations of the team, of the organization, and of themselves.

Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is performing a ________ role.

Dysfunctional conflict is sometimes called ________ conflict.

________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles. For example, Sasha and Alexandra, who both work as salespeople at a local boutique, may simply not like each other.

Which of the following is a source of intergroup conflict in the workplace?

________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

________ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail.

Paige missed another deadline and her boss, Linda, is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait a while. Linda is using the ________ conflict-handling style

________ is the conflict-handling style in which both parties give up something to gain something.

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of