Mgt Chapter 13 Questions

There are fie basic behaviors that enable you to work on

The benefit of compromise is that

In ______ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy. a. problem-solving b. collaborative c. self-managed d. virtual e. action

Programmed conflict is designed to

A committee investigating the impacts of health care reform on the organization is an example of a(n) _____. a. official group b. informal team c. organized group d. informal group e. formal group

Which of the following is most important for the team leader to encourage during the storming stage of group and team development? a. voicing of disagreements b. empowerment among members c. celebration of accomplishments d. socializing among members e. completing the task

The final stage of group and team development is known as _____. a. measuring b. adjourning c. avoidance d. assessing e. performing

Social loafing is the

A collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is known as a(n) _____. a. informal union b. association c. group d. team e. informal organization

Stereotyping is

Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a ______ role for her team. a. maintenance b. relationship c. task d. cohesiveness e. leadership

The Abilene paradox is the

Personality conflict is defined as

The workers on the night shift at a manufacturing plant would be considered a(n) ______ team. a. action b. production c. continuous improvement d. cross-functional e. project

Personality conflicts often begin with

For a manager, building an effective team requires work, but the payoff is _____. a. good relationships with others in the company, especially your superiors b. employees who will work overtime, often without expecting to be paid for it c. a stronger, better-performing work unit d. more responsibilities for you and other managers e. employees who will do as you say without questioning you

Conflict is

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. a. personality conflicts b. norms c. quality standards d. task roles e. work rules

Teams with nine or fewer members have

Which of the following is not a consideration in building a group into an effective team? a. roles b. size c. seniority d. motivation through accountability e. performance goals and feedback

A group may evolve into a team through five stages

In the final stage, adjourning,

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of _____. a.norming b. devil's advocacy c. storming d. groupthink e. social loafing

Workplace performance is maximized when _____. a. conflict is at a moderate level b. conflict is at a very low level c. conflict is absent d. conflict occurs only at nonmanagerial levels e. conflict is at a high level

When using a self-managed team, a manager should _____. a. delegate administrative oversight of activities such as planning and scheduling b. offer lucrative individual bonuses c. allow members to fire their team members d. provide elaborate retreats for team discussions e. control the team's staffing and scheduling

In all but the worst weather, Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building. This is an example of a(n) _____. a. formal group b. virtual team c. continuous improvement team d. self-managed team e. informal group

A(n) ______ role is behavior that concentrates on getting the team's work done. a. production b. administrative c. performance d. task e. maintenance

Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____. a. formal group b. informal group c. self-managed team d. cross-functional team e. virtual team

Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense. a. cohesiveness b. unity c. cooperation d. honesty e. credibility

Terry was part of an 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request, but had never actually helped with anything. This is likely an example of _____. a. procrastinating b. storming c. social loafing d. devil's advocacy e. adjourning

______ is a "we feeling" that binds group members together. a. Social loafing b. Groupthink c. Maintenance d. Group cohesiveness e. Norming

Which of the following is a characteristic of a continuous improvement team? a. requires assigned membership b. encourages high empowerment c. functions as a built-in part of any effective organizational group d. emerges from self-managed team concept e. serves as an advice team

The question the group is asking during the forming stage of group development is _____ a. "Can we agree on roles and work as a team?" b. "Why are we fighting about who does what?" c. "What's next?" d. "Why are we here?" e. "Can we do the job properly?"

At Allen and Thomas Architects, a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group? a. virtual team b. project team c. advice team d. product team e. production team

Which of the following is an advantage of larger groups? a. ability to take advantage of division of labor and more resources b. higher morale c. less social loafing d. more effective interaction e. greater boldness

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____. a. collaborative unit b. group c. self-managing work team d. cluster e. quality circle

Which of the following is the best way to manage virtual teams? a. Require each team member to keep his or her own personal record of the work that's been done as a team. b. When beginning with a virtual team, set the final deadline and reprimand any virtual team members who don't make the deadline. c. Utilize employees on a global team around the clock. d. Focus on what is accomplished, not hours or locations. e. Because you don't have face-to-face contact, relay instructions via phone.

Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role. a. production b. task c. maintenance d. social e. relational

______ is the conflict-handling style that both parties give up something to gain something. a. Avoiding b. Accommodating c. Collaborating d. Forcing e. Compromising

In the performing stage of group development, members _____. a. hold back to see what will happen b. test the leader's policies c. prepare for disbandment d. develop close relationships e. concentrate on solving problems and completing tasks

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage. a. forming b. norming c. performing d. storming e. adjourning

Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _____. a. problem-solving team b. virtual team c. cross-functional team d. continuous improvement team e. top management team

_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group. a. Forming b. Storming c. Performing d. Adjourning e. Norming

During the ______ stage of team development, close relationships develop and unity and harmony emerge. a. performing b. norming c. storming d. forming e. adjourning

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage. a.norming b. performing c. storming d. adjourning e. forming

When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable? a. forcing b. collaborating c. accommodating d. avoiding e. compromising

Self-managed teams are groups of workers who have been given ______ for their task domains. a. administrative oversight b. no technology c. complete freedom d. individual incentives e. reduced responsibility