Chapter 1: MGMT

T/F: Business intelligence refers to all the information available to managers from many sources beyond the organization's own information systems.

T/F: The chief information officer heads the IT department in most organizations.

T/F: Information systems should meet compliance standards set by governments and other regulatory agencies, which may change from time to time and also vary by country or state.

T/F: A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report would be preferred rather than a detailed, accurate report that requires considerable time to prepare.

T/F: The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

T/F: The study of information systems-how people, technology, processes, and data work together-is referred to as management information systems.

T/F: Timelines add value to information as a means of avoiding bias.

T/F: Information systems support data-driven decision making which draws on a large amount of data to reveal important trends and patterns.

T/F: Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

T/F: The psychology of group dynamics invariably shifts positively when team members use online tools to communicate.

In an information system department, the operations department is responsible for ________.

Which of the following statements is true of information technology (IT)?

Which of the following refers to individual facts or pieces of information?

Which of the following is the role of a Chief Privacy Officer in an organization?

As a result of people editing, cutting and pasting, and making copies of electronic documents, ________.

Play-e-ball, a company that creates games for gaming consoles, gathers data from the information systems of its partners, suppliers, and distributors. It uses this data along with internal data to develop different games for different consumer demographics, and it targets the most profitable segments. Which of the following is illustrated in this scenario?

Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?

The use of information systems in achieving excellence in operations can result in ________.

Which of the following is a concern regarding information systems that support virtual teamwork?

________ is responsible for identifying, assessing, and addressing threats to an organization from unforeseen circumstances.

Which of the following statements is true about user-generated content?

Which of the following statements is true of information systems?

An information system is used to centralize information related to voting behavior in Texas. One of the indicators measured by the system is the average waiting time to vote. The time people spend waiting in line to vote at each polling booth is aggregated for each region. This is then used to create a graph that depicts the average waiting times by location. According to this scenario, which of the following refers to information?

In Kansas, an athletics association is partnered with a university to identify talented youth across the state. They use an online test to ensure easy accessibility to students across the state. This is an illustration of ________.

In an information systems department, the enterprise systems subunit is responsible for ________.

A single high-temperature reading of a patient at Patient First, a 24-hour walk-in clinic in Florida, is a piece of ________.

Which of the following is a function of accounting information systems?

A quantitative analyst working in an investment bank will be able to ________.

How do web-based online self-service applications transform an organization's relationships with its customers?

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

T/F: Commercially produced information systems are inept at handling back-office information needs.

T/F: Orange fiber-optic cables, the coaxial cables used by cable TV companies, and the slender copper telephone wiring common in homes are an important part of the infrastructure of information systems.

T/F: Information systems should meet compliance standards set by governments and other regulatory agencies, which may change from time to time and also vary by country or state.

T/F: In certain situations, such as fund-raising for an NGO, information systems are not of any use.

Which of the following events led to tighter standards for accounting practices and a demand for more transparency in reporting?

The use of an information system in a grocery store would improve customer satisfaction by ________.

The multitude of servers in Google's windowless data centers serves as an example that represents ________.

Which of the following techniques helps IT staff collaborate with people in other functional areas?

Which of the following is a method employed by some organizations to prevent access to USB ports in order to keep employees from copying data?

Which of the following individuals is responsible for ensuring that a company's confidential information is well-protected?

In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?

Which of the following is a function of the telecommunications component?

InfoTech Horizons, an IT company, is seeking to hire an experienced IT professional to assist the Chief Information Officer in his role. The new hire will be groomed to take on the role of the Chief Information Officer. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?

The risk of privacy breaches in information systems has become greater because ________.

Which of the following is a common source of misunderstanding between IT and other departments?

Purple Stones, an interior decorator, has an online store to enable quicker purchase of its products. The website allows users to post reviews of products. This helps other customers evaluate the quality of a product before buying it. Which of the following is illustrated in this scenario?

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?

Mark, a 22-year old with a viral infection, is admitted to a hospital. On the second day post-admission, a nurse takes a single high-temperature reading and enters it into the patient records information system. This single reading when combined with Mark's other symptoms and previous medical records, becomes ________.

Which of the following functional areas in an information systems department maintains the location of servers and communications equipment?

Which of the following statements is true about the ethical issues surrounding information systems?

Unknown hackers hack into the network security of a bank and steal the personal identification information of approximately 200,000 clients. Which of the following persons will be responsible for handling this situation?

The function of which of the following components of an information system is to oversee if every data transaction made by an employee is logged in the information system?

Which of the following statements is true of information systems that support collaborative human activities?

Peter automates his email inbox such that his incoming mails are filtered and all the junk mails are sent directly to the spam folder. This saves him time as he does not have to sort through the mails to find his work-related mails. He also creates a group mailing list for his team that makes it easier for him to send mails to the entire team instead of including their email addresses individually. In this scenario, Peter is using information systems tools to ________.

Which of the following statements is true of management information systems?

Which of the following statements is true of information systems?

Which of the following is the reason why speech data is gaining importance in call centers?

People pay a monthly subscription fee to financial service companies to get current stock prices. Which of the following characteristics of information does this highlight?

Which of the following statements is true about information and communications technology?

Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then it sets the dates for its donation drives based on the trends. This is an example of ________.

Raw facts that are available in different formats and sizes are called ________.

T/F: The binary code for SOS is information and the word "HELP!!!" is knowledge.

T/F: E-discovery is one of the methods used to uncover corporate scandals.

T/F: Binary code for SOS is an example of knowledge.

T/F: Analysts can use software to simulate business processes and conduct "what if" experiments to find innovative approaches that leverage the power of information systems.

T/F: The close integration of information technology and strategy with every aspect of business means that every employee is really an "information officer."

Which of the following statements is true of data, information, and knowledge?

Which of the following is the reason why privacy breaches present major risks in this era of information system computing?

________ is the person who heads the department responsible for managing and maintaining information systems, and ensuring they support the organization's strategic goals.

________ refers to the information that managers draw from the company's own information systems and external sources to make decisions.

________ plays a leading role in managing efforts to improve an organization's ability to capture, nurture, and disseminate expertise.

Which of the following statements is true of web-based shopping and online self-service applications?

Which of the following is a constraint on crisis management teams?

T/F: Organizations implement information systems to support and streamline business processes, but never to eliminate them.

Which of the following is a critical component of an information system?

Anything that gives a firm a lead over its rivals is called ________.

Which of the following statements is true of the IT department areas?

Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into sections that polls customers on the store's products and the e-commerce website. Which of the following is a drawback of the data collected through this poll?

Navi-devices Inc., a manufacturer of portable navigation devices, provides free traffic updates and identifies the nearest parking spaces available with its latest device. It accomplishes this by using GPS coordinates of subscribers and traffic data from radio stations. Which of the following is the most likely impact of this strategy?

In an organization that is open to ideas from all employees, ________.

The success of web-based shopping hinges on ________.

Which of the following is an example of amplification effect of information systems?

Which of the following reasons led to the popularity of social networking sites?

How are policies enforced in information systems?

Which of the following questions pertains to maintaining security in an information system?

Which of the following statements is true of the information technology team in an organization?

________ focuses on designing, optimizing, and streamlining business processes throughout the organization, taking into account the human element.

It is important to appreciate the ethical issues involved in the development and use of information systems because ________.

Harry, an employee of Bennett-Techno Inc., is responsible for ensuring that the technological setup in the organization supports the organization goals. He is also responsible for setting the organization goals. Which of the following positions does Harry hold in the organization?