Chapter 11

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

Which of the following statements is true of the information systems (IS) department?

Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.

Which of the following is a responsibility of a chief information officer (CIO)?

Which of the following is a function of the technology office in an organization's information systems (IS) department?

In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

Which of the following statements is true of the operations group in an organization's information system (IS) department?

Which of the following statements is true about the maintenance group of information systems (IS)?

In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

If an organization does not develop programs in-house, then the development group of the information system (IS) department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

Jamie's company manufactures 3D printers, and his job is to prepare user manuals for the products. Jamie also prepares training material for the workers who are involved in the manufacturing process. With reference to his job profile, Jamie is a ________.

The responsibilities of a tech support engineer include ________.

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

Which of the following statements is true about a data administration staff function?

One of the major functions of the information systems (IS) department is to develop, operate, and maintain applications.

The structure of the information systems (IS) department remains constant across organizations.

In all companies, the chief information officer (CIO) reports directly to the chief financial officer.

The chief technology officer (CTO) evaluates new technologies and identifies those that are most relevant to the organization.

If an organization does not develop programs in-house, then the development group of the information systems (IS) department will include programmers, test engineers, and technical writers.

The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.

The terms "information systems" and "information technology" can be used interchangeably.

Information technology (IT) must be placed into the structure of information systems (IS) before an organization can use it.

With the exception of system analysts, all the major job positions in the information systems (IS) industry require business knowledge.

In the information systems (IS) industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.

In the information systems (IS) industry, a technical writer develops test plans, and designs and writes automated test scripts.

To work in the information systems (IS) industry, a consultant should have an entrepreneurial attitude and communications and people skills.

To work in the information systems (IS) industry, a network administrator should have in-depth knowledge of one or more programming languages.

Which of the following is a limitation of aligning information systems (IS) with organizational strategy?

The ________ is the representative for information systems (IS) and information technology (IT) issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.

A(n) ________ is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities and decide among major IS projects and alternatives.

Which of the following is a function of the steering committee for the information systems (IS) department?

Which of the following statements is true about the steering committee of the information systems (IS) department?

Which of the following statements is true about information systems (IS) planning functions?

Maintaining alignment between information systems direction with organizational strategy is a one-time process.

Information systems (IS) must evolve as the organization merges with other organizations or as divisions are sold.

Adapting information systems (IS) to new versions of business processes is a quick process.

The chief information officer (CIO) is the representative for information systems (IS) and information technology (IT) issues within the executive staff.

The chief information officer (CIO) provides the information systems (IS) perspective during discussions of problem solutions, proposals, and new initiatives.

It is the chief information officer's responsibility to establish and communicate the information systems (IS) priorities to the executive group.

A steering committee is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities.

The steering committee serves an important communication function between the executive group and the users of the information systems (IS).

The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the information systems (IS) department.

The chief executive officer (CEO) and other members of the executive staff usually set up the steering committee's schedule and agenda.

The information systems (IS) department determines the membership of a steering committee.

Linela Insurance needs to hire twenty accountants immediately to support its accounts receivable process. The hiring and training of the accountants requires a significant investment of funds and time, which the company cannot afford. Linela decides to hire another accounting firm to manage its accounts receivable process and thereby save time and money. This process is known as ________.

Outsourcing is done to ________.

Which of the following statements is true about outsourcing?

KPL Inc. is an outsource vendor. It handles the recruiting process for Numero Uno Computers. KPL recently changed its business strategy to a more profit-oriented one. This modification would require the company to charge more for its services. This change will be a ________ risk for Numero Uno Computers.

Which of the following statements is true of outsourcing?

Which of the following is a form of outsourcing?

Which of the following is a form of outsourcing hardware infrastructure?

Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?

Which of the following is an example of outsourcing an entire business function?

In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.

Atlanta Technologies outsourced its information technology (IT) support department to a vendor in China. The vendor company, however, faced repeated instances of software failure and now needs to make some changes to the information systems. Who among the following has control over prioritizing issues related to such changes?

Which of the following is a risk of outsourcing information systems (IS)/information technology (IT) functions?

The process of hiring another organization to perform a service is known as outsourcing.

Outsourcing neither saves time for direct management, nor for indirect management.

It is impossible to cap financial risk by outsourcing.

An organization reduces implementation risk by outsourcing information systems (IS).

In the context of outsourcing, once a company has chosen a vendor, further risk management is up to that vendor.

The acquisition and operation of hardware infrastructure cannot be outsourced.

Acquiring licensed software is a form of outsourcing.

There is seldom any concern about the loss of intellectual capital with outsourcing.

Outsourcing does not present any risks related to ending an agreement.

If the outsource vendor's employees have gained significant knowledge of the company, ending the agreement is a major risk.

Replacing an outsource vendor, who is integrated into the business, can be done without a lot of expenditure or duplication of effort.

Freeing up management time is a reason that some companies choose to outsource.

Every information systems (IS) user has the right to a secure computing environment. This means that the ________.

Which of the following is a right of users of information systems?

Which of the following is generally a responsibility of users of information systems (IS)?

Which of the following statements is true about users of information systems?

SFA Inc. has a team of ten information systems (IS) personnel. The personnel are kept busy throughout the day as they help employees solve even the most trivial issues. In which of the following ways can the employees assist the IS personnel in this scenario?

An organization should protect a user's computer and its files.

It is reasonable for information systems (IS) users to expect to receive repetitive training and support for the same issue.

Information systems (IS) users have a responsibility to follow security and backup procedures.

Installation of unauthorized hardware and programs may interfere with automated maintenance programs used for upgrading a user's computer.