Ch. 10 Managing People and Work

At the Highway Department, Jim is assigned to a team to develop a new Route 70 river bridge. Jim reports to both the Engineering Manager and the Route 70 Project Manager. The Highway Department is utilizing a _____.

Increasing the number of different tasks in a given job by changing the division of labor is known as _____.

Correct job enlargement

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees, is called the:

Which of the following is an example of the means by which the degree of responsibility workers have over their jobs can be increased?

When managers organize divisions based solely on the type of customer they focus on, they adopt a _____.

The extent to which a job requires that a worker perform all the activities that are required to complete a job is called:

The shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals is referred to as _____.

Which of the following is a result of too much job simplification?

Which of the following is more likely to be true for an organization that has a highly skilled workforce?

In which of the following types of organizational structures are employees referred to as two-boss employees?

The greater the level of uncertainty in an organization's environment:

Task variety refers to:

How is flexibility ensured in the matrix structure?

Cultures whose values and norms fail to motivate or inspire employees, lead to stagnation, and often, failure over time, are referred to as:

The process by which managers decide how to divide tasks into specific jobs is known as _____.

Which of the following organizing choices are managers most likely to make to obtain scarce resources under a rapidly changing external environment?

Cultures whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective are referred to as:

The principle of _____ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

Managers increase coordination among functions and divisions by:

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured. Which of the following structures is the organization using?

Which of the following is true of a matrix structure?

What is the advantage of a product structure?

_____ refers to the formal system of task and job reporting relationships that determines how employees use resources to achieve organizational goals.

Which of the following is true of a functional structure in an organization?

Which of the following is true of an organization with a stable external environment and readily available resources?

_____ refers to the shared set of beliefs, values, and norms that influence how people and groups work together to achieve organizational goals.

A way in which organizations can keep their hierarchy flat is by:

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available?

Giving lower-level managers and non managerial employees the right to make important decisions about how to use organizational resources is referred to as _____.

A cross-functional team refers to a(n):

A _____ refers to an organizational structure that simultaneously groups people and resources by function and by product.

Task significance refers to the:

The result of the job design process is a(n):

RST consulting has offices in different locations around the country. Each division is self-contained and caters to the needs of the specific region in which it is located. This is an example of a _____.

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees, is called the:

The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.

Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of _____.

The greater the level of uncertainty in an organization's environment:

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as _____.

increasing the degree of responsibility a worker has over a job is called _____.

Josh works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. From the information given, it can be said that Josh's job has _____.

Giving lower-level managers and non managerial employees the right to make important decisions about how to use organizational resources is referred to as _____.

Which of the following is a characteristic of the organizational culture in a flat, decentralized structure?

What is the goal behind the creation of a divisional structure in an organization?

When managers organize divisions based solely on the type of customer they focus on, they adopt a _____.

At the Highway Department, Jim is assigned to a team to develop a new Route 70 river bridge. Jim reports to both the Engineering Manager and the Route 70 Project Manager. The Highway Department is utilizing a _____.

Which of the following is more likely to be true for an organization that has a highly skilled workforce?

Which of the following structures is the most flexible?

Which of the following is true of a functional structure in an organization?

The degree to which a job allows a worker to schedule the tasks of the job and to decide how to carry out these tasks is known as _____.

Task significance refers to the:

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available?

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured. Which of the following structures is the organization using?

Which of the following is a characteristic of the organizational culture in a tall organization?

The idea behind the concept of job enrichment is:

A _____ strategy that is aimed at driving down expenditures in all functions usually fares best in a more _____ structure with more conservative norms.

The greater the level of uncertainty in an organization's environment:

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

Which of the following is true of a low-cost strategy?

An organization's hierarchy of authority refers to an organization's _____.

_____ is the process by which managers create a specific type of organizational structure and culture.

Which of the following is true of a matrix structure?

The principle of _____ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

A committee of managers from different functions or divisions who meet to solve a specific, mutual problem is called:

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?

The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.

In which of the following cultures are employees content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements?

Cultures whose values and norms fail to motivate or inspire employees, lead to stagnation, and often, failure over time, are referred to as:

Which of the following is true of a low-cost strategy?

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams. What type of culture exists at Fired-Up Electronics?

Which of the following is true of an organization with a stable external environment and readily available resources?

Managers increase coordination among functions and divisions by:

Which of the following is true about routine technology?

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as _____.

Increasing the degree of responsibility a worker has over a job is called _____.

The result of the job design process is a(n):

A _____ strategy that is aimed at driving down expenditures in all functions usually fares best in a more _____ structure with more conservative norms.

_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees, is called the:

Which of the following cultures develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?