Management 309; Exam 3; Ch. 10

1. Organizing... (4)

2. Which of the following is NOT a part of the organizational structure? A. Decision making B. Designing jobs C. Establishing reporting relationships D. Distributing authority among jobs E. Grouping Jobs

3. ____ is the determination of an individual's work-related responsibilities.

4. Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

5. Some companies now have a chief ethics officer. They usually have a legal background and are responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an example of ____.

6. Which of the following statements describes specialization? A. Specialization always reduces the amount of available transfer time. B. With specialization, workers are more likely to be absent C. Employee training is more costly D. Individual dexterity will be decreased with specialization E. Automation of production processes is more difficult with specialization.

7. Which of the following statements are accurate about job specialization? A. Workers are more proficient B. Equipment is more specialized C. Training is simplified D. Workers are more likely to be bored E. All of these choices

8. The starting point for all job design activities is determining the level of desired...

9. Which of the following statements describes an advantage of job specialization? A. Employees become experts B. The development of equipment is facilitated C. Managers can exercise greater control D. Managers become experts E. All of these choices

10. Army officers use an expression "not in my lane," which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets. The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target. This is an example of...

11. Lawrence Burch is a tire handler for the Newman racing team. The pit crews in auto racing use...

12. ____ can be used to balance with specialization.

13. Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job...

14. Life guards at a public pool change positions every thirty minutes. They use job ____.

15. In which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly?

16. Which of the following statements describes a characteristic of job rotation? A. The jobs themselves remain the same B. As a training device, it reduces flexibility and worker skills C. The jobs involved are usually difficult and complex D. It tends to significantly enhance employee motivation E. It requires no additional training

17. Susan is a joke writer for late night television. She used to receive the "setups" someone else wrote. Now she is included in writing the "setups." This is an example of...

18. One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but now they have so many other duties that they don't feel they are doing anything well. In this case, ____ did not produce satisfied workers.

19. Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply adding one or two pieces as is normal on most assembly lines. This is an example of...

20. ____, as an alternative to specialization, has the disadvantages of raising training costs, unions arguing for more pay for doing more tasks, and worker boredom setting in.

21. With job enrichment, workers can ____. This does not occur with job enlargement.

22. Which of the following is NOT an alternative to job specialization? A Job rotation B. Job delegation C. Job enrichment D. Job enlargement E. Work teams

23. Mihee is in nursing school. Part of her practical experience is to spend a few weeks in each department of the hospital. The school is using job ____ as a training technique.

24. ____ is defined as systematically moving employees from one job to another.

25. Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of...

26. Ben is a music teacher at Manchester High School. He loves what he does and enjoys showing his students off. He marches them in parades and football half-time shows, even though it is not in his contract. Ben leaves Manchester High for a new job. His replacement is now expected to continue the parades and half-time shows. This is an example of...

27. Job ____ requires that autonomy be part of the job.

28. Although a pay increase would be useful when a change in job design is made, for which of the following would it be expected? A. Job enrichment B. Job enlargement C. Job rotation D. Creation of work teams E. Job specialization

29. Veronica has a high growth-need. She never wants to feel stagnant. She would like ____.

30. Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE? A. Rose Marie must have high growth-need strength B. Rose Marie is apparently receiving much feedback from some source C. The job must allow Rose Marie to use many of her skills D. Rose Marie must view the job as important to the firm's success E. Rose Marie apparently has a high degree of autonomy in her job

31. The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences. It is similar to the more general ____ approach.

32. The phrase "A mothers work is never done," identifies the lack of ____ mothers have.

33. Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A manager's job has

34. The extent to which workers know how well they are doing in their jobs is called..

35. Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. This is an example of...

36. Air traffic controllers must focus on every task at hand. They know many people's lives are counting on them. They have...

37. ____ are most alike in terms of the amount of authority and responsibility workers are given with each.

38. ____ is the grouping of jobs into some logical arrangement.

39. All of the following are bases for departmentalization EXCEPT A. Function B. Location C. Product D. Customer E. Competition

40. A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of ____ departmentalization.

41. Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses? A. Location B. Function C. Product D. Customer E .Sequence

42. Go into most hospitals, and you will find a billing department, an x-ray department, an insurance claims department, and a pharmacy. These various departments indicate that most hospitals use a ____ basis for departmentalization.

43. Which of the following statements describes an advantage of functional departmentalization? A. Organizational Decision making is faster B. Each department is staffed by experts C. Functional managers can easily control activities within the department D. Areas of responsibility are clearly defined E. All of these stories

44. A municipal government has departments for construction, fire, first aid, schools, taxes, public works, and recreation. It ____ departmentalization.

45. Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities? A. Customer B. Product C. Functional D. Divisional E. Location

46. At Haldeman Ford dealership employees specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Haldeman use?

47. The night shift at a plant is an example of which departmentalization?

48. Product departmentalization has the disadvantages that ____ and administrative cost is increased.

49. ____ departmentalization has the advantage of reducing the number of skills a manager must possess.

50. In large organizations you would expect to find ____ departmentalization(s).

51. GM has a division for GMC trucks and one for Buicks, Oldsmobiles, and Cadillacs. This is an example of ____ departmentalization.

52. Which of the following statements does NOT describe an advantage of product departmentalization? A. Decision making can be done at the top management levels B. All similar activities within an organizational can be done simultaneously C. Administrative costs are lower D. Sales forecasting is easier E. Performance of individual products lines is easy to access.

53. Procter & Gamble is departmentalized, in part, on the basis of product. Which of the following characteristics would you expect to find at Procter & Gamble? A. High levels of functional specialization B. Narrow range of skills in each department to enhance supervision C. A dual command structure D. Slow and bureaucratic decision making E. More effective evaluation of the performance of individual products or product groups than with functional departmentalization

54. Sears has departments for clothing, tools, jewelry, and home goods. This is an example of departmentalization by

55. Which of the following is a common disadvantage inherent in product, customer, and location departmentalization? A. Decision making is slowed B. Managers are unable to delegate as much C. It is difficult to pinpoint the cause of failures D. The organization tends to become more centralized E. Administrative costs tend to rise due to an increase in the size of staff

56. Hospitals have sections devoted to senior citizens (geriatric wards), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use ____ departmentalization.

57. An appropriate basis of departmentalization for multinational companies is...

58. Plastic Polymers has employees working three different shifts. Based on this information, we can surmise that the employees are organized on the basis of...

59. Insurance claim clerks handle cases based on policy number. What basis of departmentalization does this represent?

60. The term ____ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position.

61. ____ is defined as clear and distinct lines of authority among all positions in an organization.

62. Which of the following refers to the number of subordinates who report directly to a given manager? A. Responsibility B. Departmentalization C. Delegation D. Span of management E. Authority

63. Span of management is the...

64. Another name for span of management is span of...

65. If a manager has only a few subordinates, she has a span of management that is...

66. Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Four supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of...

67. Graicunas quantified three kinds of interactions with subordinates. They are...

68. A wide span of management produces...

69. The advantages of a flat organization include... (4)

70. Which of the following is an advantage of tall organizations? A. Less expensive to operate than flat organizations B. Less administrative and supervisory responsibility for managers C. Increased worker productivity D. Increased worker morale and job satisfaction E. Fewer communication problems than in flat organizations

71. In Organization A, three people are assigned to each supervisor. In Organization B, six people are assigned to each supervisor. Assuming that the number of people in both organizations is the same, which of the following relationships exists? A. Organization A is flatter than Organization B B. Organization A will be more successful than Organization B C. Organization A is more decentralized than Organization B D. The span of management in Organization A is narrower than in Organization B E. More delegation will take place in Organization A than in Organization B

72. Which of these is associated with a smaller span of management? A. More job rotation B. Tasks that are very similar C. Work that is standardized D. Subordinates who are widely dispersed E. Subordinates who prefer low supervision

73. Which of the following factors influences the effectiveness of the span of management? A. Standardization B. Frequency of new problems C. Physical dispersion D. Competence of the manager E. All of these stories

74. Which of the following factors does NOT influence the effectiveness of the span of management? A. Similarity of tasks being supervised B. Extend of job rotation used C. Physical dispersion of subordinates D. Preferences of supervisors and subordinates E. Degree of required interaction

75. Giovanna is very competent. She works in a relatively predictable environment. All of his subordinates do the same activity with few problems. This situation would tend to call for...

76. Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do?

77. Sailaja manages a department with few standard procedures. Members are located in various parts of the state, but they are well connected electronically. The department performs tasks requiring a great deal of interaction between manager and subordinates. When structuring this department, what should she do to most effectively supervise its activities?

78. The opposite of micromanaging is...

79. The primary reason for delegation is to...

80. Delegation enables managers to... (4)

81. When delegating, a supervisor should do all of the following EXCEPT A. Assign responsibly B. Develop a control system C. Create accountability D. Grant authority E. Develop subordinates

82. A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example of...

83. The program in which student teachers enter the classroom and take over some of the workload from the classroom teacher in order to learn more about what being a teacher entails is similar to the management practice of...

84. Effective delegation incorporates all the following steps EXCEPT A. Assigning responsibility to the subordinate B. Granting sufficient authority to do the job C. Making the subordinate accountable for results D. Closely supervising the subordinate following the delegation E. Giving the subordinate the power to accomplish the assigned task

85. In theory, delegation from a manager to a subordinate consists of...

86. ____ deal with the distribution of authority

87. Which of the following statements describes a barrier to effective delegation? A. The manager may feel it will be quicker to do it herself B. The manager may be afraid of looking interior to the subordinate C. The manager may feel her communication skills are not strong enough D. The subordinate may feel the task is not in her job description E. All of these choices

88. ____ results from maximum delegation throughout the organization.

89. An organization is ____ when power and control are kept at the top levels of management.

90. Decentralization is NOT usually pursued...

91. When managers delegate responsibility and grant authority to their subordinates...

92. ____ is the systematic retention of power and decision-making authority by top management.

93. Girl Scout leader volunteers attend monthly leader meetings to learn about changes in rules and procedures. This is an example of...

94. ____ is the systematic distribution of power and authority to middle and lower-level managers throughout the organization.

95. What would most likely cause an organization to decentralize?

96. ____ involves linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals.

97. The primary reason for coordination in organizations is

98. When departments or units operate with little interaction, and the profits and losses are simply added together, the units operate with ____ interdependence.

99. At Cornercopia plant nursery, customers place orders and arrange payment and delivery. The order is sent to the delivery department with where and when delivery is expected. What level of interdependence does this example represent?

100. At BMW the marketing department helps develop sales forecast for the operations managers, who give availability information to dealerships. When dealerships have a specific order, they send it to operations. What level of interdependence does this example represent?

101. The public relations department at Siemens depends on information provided by other departments to write a press release. The press release is then reviewed by the directors before announcement. What level of interdependence does this represent?

102. In schools math, English, science and social studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?

103. The activities of a hospital depend on information sharing between admissions, nurses, doctors, the laboratory, pharmacy, and housekeeping. What level of interdependence is this?

104. Paul supervises a crew engaged in laying a pipeline from Dallas to Ponca City, Oklahoma. The crew is able to lay about a mile of pipe each day. Supplies of pipe are delivered by truck to various points along the pipeline route. When shipments of pipe are delayed, it results in a work stoppage for Paul's crew. What level of interdependence does this represent?

105. Which of the following methods of coordination is MOST appropriate for pooled or simple sequential interdependence? A. Task forces or integrating departments B. Managerial hierarchy or liaision roles C. Task forces or liaison roles D. Formalized rules or liaison roles E. Managerial hierarchy or rules and procedures

106. Demetra is head underwriter for Beta Insurance. The administrative section that receives applications from the sales force and gathers other information that the underwriters need works for her. The underwriting department also comes under her supervision. What coordination technique does this represent?

107. Which of the following coordination techniques is appropriate when interdependence is of the complex reciprocal variety? A. Integrating department B. Task force C. Managerial Hierarchy D. Centralization E. Rules and procedures

108. Derda, Inc. manufactures equipment used for professional woodworking. It has one department devoted to producing embossing machines, which are used to create wood moldings and panels. It has another department that produces sanding machines. The departments interact very little on a day-to-day basis, and their only responsibility to each other is to see that they both contribute to Derda's success. There is, however, an engineer assigned to the embosser department who stays in contact with people in the sander department to make sure that each is being treated equitably. As the engineer has no formal role, he is likely playing the coordinating role of

109. With respect to their use as coordinating devices, what is the difference between a task force and an integrating department?

110. Integrating departments...

111. Employees in staff positions are... A. Are part of the direct chain of command B. Are given total responsibility C. Have more authority than people in line positions D. Have the same organizational purpose as employees in line positions E. None of these choices

112. Dahlia is chief legal counsel for Saks Fifth Avenue. Her position is considered a(n) ____ position.

113. Jerry is chief ethics officer. He is involved with risk management, stakeholder relationships, whistle-blowing, ethics training, investigations, and preparation of financial statements. Jerry has a(n) ____ position.

114. To decrease their administrative intensity, many organizations are...

115. Yoshi is an attorney for Johnson & Johnson. She has a(n) ____ position.

116. Functional authority is...

117. ____ requires line managers to at least listen to comments and suggestions from staff agencies even if they do not take the advice.

118. Which of the following is most likely to cause line managers to see staff members as a threat to their authority? A. Functional authority B. Staff authority C. Compulsory advice D. Line authority E. Pooled coordination

119. According to the text, what is probably the most effective way to use staff positions?

120. Administrative intensity is the...