Business Chapter 7 example #14106

Which of the following is an advantage of product departmentalization?

At Consolidated Infrastructure, specialists from different departments are deployed together to form a project team and work on a single project, such as building a bridge or restoring a road. As a result, employees have to report to their functional managers and the concerned project managers. Thus, Consolidated Infrastructure is using a _____ structure.

An organizational form that is based on direct lines of authority from the top executive to the lowest level of employees is called a _____ structure.

Which of the following statements is true about the line-and-staff structure?

Smooth Sailing Cruises has different departments for frequent travelers and occasional travelers. This illustrates _____ departmentalization.

Which of the following is an advantage of multidivisional structures?

In an automobile company, the vice president of research and development wants to plan and coordinate the launch of a new car with the vice president of marketing. Any related communication between them will be referred to as _____ communication.

Which of the following statements is true about e-mail communication?

Which of the following is true regarding monitoring communications?

Keith's company uses internal networks to share information with employees. What is an advantage of using this type of network?

Which of the following is an advantage of job specialization?

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow, then these would be weaknesses indicative of _____ departmentalization.

Liz is taking a college business class. Her professor splits the class into work teams to complete a project. Each team must create a fictional company, create a business plan for a new product, and market that product in a class presentation. Which of the following would be true of Liz's work team?

Which of the following statements accurately describes the difference between tall and flat organizations?

Which of the following is a similarity between customer departmentalization and geographical departmentalization?

Freda, the president of ClassPub, an educational publishing company, delegates responsibility for all editorial activities to Susan, the executive editor. Susan accepts this responsibility and has the authority to obtain all relevant information, make decisions about what to publish, and delegate activities to her subordinates. She delegates all the editorial activities to the managing editors of each academic discipline. In turn, these managers assign specific projects to their development editors. Who is ultimately accountable to Freda for all the editorial activities?

Project teams are

Several years ago, Rick started his own heating and HVAC business. As his business grew, Rick noticed that his traditional structure was becoming difficult to coordinate, making communication difficult and decision making slow. He decided to restructure his business, organizing his departments into six larger groups: (1) heating repairs, (2) heating sales, (3) heating installation, (4) air-conditioning repairs, (5) air-conditioning sales, and (6) air-conditioning installation. What type of structure has Rick adopted?

Small businesses commonly employ _____ departmentalization.

An electronics company has a computer electronics division, telecommunications equipment division, and kitchen appliances division. Which of the following methods of departmentalization does the company use to structure its organization?

Kobe is the owner of a popular restaurant. He supervises all of the staff in the restaurant. Thus, Kobe's restaurant is using a _____ structure.

Which of the following is a disadvantage of matrix structures?

Which of the following is an advantage of decentralization?

Auto Corp., a large auto parts store, did an experiment to see whether it was faster to have one person work on each car repair or have a team of people work together on a repair. It found that each employee working independently could do one to three auto repairs per day. However, when one person removed the old part, another person prepared the new part, and a third person installed the new part, they were able to complete up to twenty repairs per day. This scenario demonstrates that

Which of the following statements is true about delegation of authority in the context of an organization?

All of the following are results of establishing a positive organizational culture EXCEPT doing so

When a large accounting firm reorganized and laid off 50 employees, it faced lawsuits alleging that the layoffs targeted minorities and women. The firm developed a two-year group to address the allegations and provide recommendations for improving company reorganization practices. What type of group does this scenario describe?

Red Finch Products Inc. groups employees based on whether they are going to handle the sales account of a wholesale customer, regular consumer, first-time buyer, or a one-time buyer. Which of the following methods of departmentalization is the company using?

Kevin is a salesman at a large computer company where all the decisions are made by the top levels of management. However, his managers give him the responsibility to carry out his daily and routine sales activities. What type of organization does Kevin work for?

Mary, a project manager at a software company, informs her subordinates of the organization's new policies and code of conduct. This is an example of _____ communication.

Leonard and Carl are both managers at a home improvement store. Leonard oversees the flooring, lighting, appliances, and hardware departments. Carl provides each of these departments with advice and support in the areas of finance and human resources. Which of the following is true regarding Leonard and Carl's roles in the company?

Software Solutions Inc., a large software company, has different representatives to assist business clients and individual clients. This is an example of _____ departmentalization.

Razor Automobiles Inc. has slightly different versions of the same car for the American, European, and Asian markets. Its employees are grouped into divisions based on the market they have been assigned. This is an example of _____ departmentalization.

Which of the following is a disadvantage of geographical departmentalization?

All of the following are true of teams EXCEPT they

Which of the following is a disadvantage of job specialization?

________ refers to a firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior.

Which of the following is true of organizational culture?

Jenna is interviewing to work at a doctor's office. During the interview process, the hiring manager had her come in and talk to some of the employees about the office's culture. All of the following things she learned relate to the office's culture EXCEPT

Which of the following is a means of informally expressing an organization's culture?

Which of the following is a formal expression of an organization's culture?

Saddle Up, a small tack store in Massachusetts, stresses a culture of excellent customer service. To ensure customer satisfaction, the store allows customers to return most items hassle-free, even certain items that have been opened and used, such as boots, helmets, and saddles, as long as they are still in good condition. The store has a bargain section at the back of the store to sell returned items at lower prices. However, certain items, such as vet supplies, fly spray, supplements, and tack cleaning supplies, can only be returned if they are still sealed. In implementing its return policy, the store trusts its employees to

The managers of Rug Emporium, a large rug store, decide to have a sale. The store manager works with the advertising department to make the public aware of the sale, with department managers to schedule enough salespeople to handle the increased customer traffic, and with merchandise buyers to ensure that enough rugs are available to meet expected consumer demand. What does this scenario best describe?

Which of the following is a primary function of an organizational chart?

Which of the following does an organizational chart display?

Greg owns a local ice cream store. His business started small, but over the years, word of mouth brought more people into town to try his delicious homemade ice cream. Since business is booming, Greg has decided to expand his business and open three additional stores in surrounding towns. What does growth like this require in terms of structure?

________ is the division of labor into small, specific tasks and the assignment of employees to do a single task.

What is the rationale for specialization?

18th-century economist Adam Smith illustrated improvements in efficiency in manufacturing units through the application of

_______ is the grouping of jobs into working units usually called units, groups, or divisions.

Small businesses commonly employ ________ departmentalization.

A company that has departments for marketing, finance, personnel, and production is organized by

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow, then these would be weaknesses indicative of ________ departmentalization.

Kendall works at a small publishing house that groups jobs by functional activities. Her company has departments focused on editorial, marketing, finance, production, legal, and human resources. Which of the following is most likely true of the departments in Kendall's company?

Smooth Sailing Cruises has different departments for frequent travelers and occasional travelers. This illustrates ________ departmentalization.

Spicy Dish, a large distributor of canned beans and salsa, is organized into four business units: (1) North America Salsa, (2) North America Legume, (3) Latin America, and (4) Europe and Asia. What two types of departmentalization are illustrated in this example?

Multinational corporations often use a geographical approach to departmentalization because

Razor Automobiles Inc. has slightly different versions of the same car for the American, European, and Asian markets. Its employees are grouped into divisions based on the market they have been assigned. This is an example of ________ departmentalization.

Software Solutions Inc., a large software company, has different representatives to assist business clients and individual clients. This is an example of ________ departmentalization.

Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?

Melanie's Macaroni is a new restaurant that prepares childhood favorites in new ways to appeal to adults. The restaurant's owner has delegated to an employee the task of creating and implementing a new advertising campaign to attract customers. Which of the following is something the employee will need to carry out this assignment?

________ is the obligation placed on employees through delegation to perform assigned tasks satisfactorily.

________ is the principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.

The extent to which authority is delegated throughout an organization determines its

Which of the following is a drawback of centralization?

________ is usually preferred when the decisions of a company are very risky and low-level managers lack decision-making skills.

Which of the following is true of decentralization?

Kristen is a manager at a small diner in a tourist town. There are many competing restaurants in the area, so the restaurant owners depend on Kristen and her employees to pay attention to what customers order most often to determine what the daily and weekly specials should be. Kristen has the authority to make changes to the menu and offer promotions to attract more patrons. What type of organization does Kristen manage?

When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible, it is called

Span of management refers to the

A wide span of management is appropriate when

A narrow span of management is appropriate when

Which of the following statements is true about span of management?

Donna is a manager of an online clothing store. She has five employees who work remotely in their homes in New York, Texas, California, Colorado, and Florida. In addition to managing her employees and having a phone meeting with each of them weekly, Donna also orders merchandise, manages the inventory, coordinates shipping to customers, and manages the company's advertising and finances. What type of span of management does this scenario describe?

Philip is a manager at a large office supplies store, where his main responsibility is managing 30 employees. His employees are highly competent, so he doesn't need to interact with them frequently, and few problems arise. His company has a set of specific operating procedures that govern his activities and the activities of his employees. What type of span of management does this scenario describe?

Organizational layers, in the context of assigning responsibility in an organization, refer to the levels of

Which of the following statements is true about organizational layers?

Auto Mart, a large car company, has store managers, district managers, regional managers, and functional managers. Each manages only a few people. What type of organization does this describe?

Carlos manages a hardware superstore where he supervises 50 employees. Because he manages a large number of employees, fewer management layers are needed. As a result, what is most likely true of Carlos' duties, in comparison with managers in tall organizations?

In the context of different forms of organizational structure, which of the following is true of line structure?

An organizational form that is based on direct lines of authority from the top executive to the lowest level of employees is called a ________ structure.

Kobe is the owner of a popular restaurant. He supervises all of the staff in the restaurant. Thus, Kobe's restaurant is using a ________ structure.

An advantage of line structure in organizations is that it

A disadvantage of the line structure is that it

Which of the following is a disadvantage of line-and-staff structures?

Which of the following is a disadvantage of a multidivisional structure?

At Consolidated Infrastructure, specialists from different departments are deployed together to form a project team and work on a single project, such as building a bridge or restoring a road. As a result, employees have to report to their functional managers and the concerned project managers. Thus, Consolidated Infrastructure is using a ________ structure.

Which of the following is a basis for using a matrix structure within an organization?

Which of the following organizational structures is also called a project management structure?

Which of the following is true of matrix structures?

Which of the following is an advantage of a matrix structure?

Compared to work teams, work groups

What is the purpose of work teams?

Which of the following statements is true of work groups?

A permanent, formal group that performs a specific task is a

MB Inc. has an independent, permanent work group that develops and revises codes of ethics, suggests ways the organization can contribute to preserving the environment, and regularly reviews other specific issues and concerns within the organization. This is an example of a

Which of the following is a temporary group of employees, usually chosen for their expertise, who are responsible for bringing about a particular change?

Which of the following statements is true about task forces?

A special type of project team that focuses on devising, designing, and implementing a new product is a

To meet the competition in the mobile-phone industry, Vibgyor Electronics Inc. has created a new project team to conceive, design, and implement a smart phone that will have some breakthrough features. The team includes specialists from various divisions, such as the computer division, software division, and television division. This project team is an example of a

Which of the following teams consists of fairly small groups of workers brought together to address specific quality, service, or productivity problems within an organization?

A ________ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

Which of the following is true of self-directed work teams?

Which of the following is a problem created by increased access to the Internet at work?

What is upward communication?

Katie is a supervisor at a fast food restaurant. Every week, she submits a progress report to Molly, the restaurant manager, to let her know how the restaurant is doing and to bring any employee performance concerns and customer feedback to her attention. What type of communication does this scenario describe?

Which of the following is an example of downward communication?

Hector is a manager of a bookstore. At the end of each year, he gives his employees performance reviews to let them know what they are doing well, what they need to improve, and their annual raise amount. This is a form of ________ communication.

Downward communication typically conveys

In an automobile company, the vice president of research and development wants to plan and coordinate the launch of a new car with the vice president of marketing. Any related communication between them will be referred to as ________ communication.

Mark and Dan are both managers at a sporting goods store. Mark is the manager of the finance department and Dan is a lower-level manager from the shoe department. When these managers communicate, it is known as ________ communication.

Tamiko and Gwen are friends who work at the same company but in different departments. They often go out for lunch and drinks after work, and sometimes they send each other personal e-mails and instant messages at work. Such friendships comprise the ________ of a firm.

Which of the following is a part of informal communication channels?

Kalena is a manager of a real estate company. She is aware that her company has an active grapevine because she has heard her employees gossiping in the lunch room and around the office. All of the following are things she can do to use the grapevine to her advantage EXCEPT

Which of the following refers to the exchange of information among colleagues and peers on the same organizational level?

Mary, a project manager at a software company, informs her subordinates of the organization's new policies and code of conduct. This is an example of ________ communication.

Diagonal communication

Versus Electronics Inc. wants to ensure that its products best suit the needs of its customers, so the head of the marketing department holds a meeting with the managers of the production department. This illustrates ________ communication.