Bridging Differences

In order to overcome communication barriers, it is important to _________________. a. seek information b. focus on stereotypes c. practice ethnocentrism d. all of the above

The language a person speaks is one example of ________________. a. stereotypes b. communication codes c. nonverbal communication d. being 'other' oriented

When we _____________ differences in people we run the risk of isolating ourselves, which in turn becomes a(n) ____________________ in intercultural communication. a. embrace, asset b. overcome, problem c. assume, barrier d. none of the above

Which of the following is an example of ethnocentrism? a. "Why won't you look me in the eye when I am talking to you!" b. "Wow, that is so interesting! I've never been Peru; it sounds really cool!" c. "I'm learning French in school. It's hard, but I think it's worth the effort!" d. "Someday, I hope to travel to Africa. I've learned about Africa in history and I think it would be interesting to visit."

Getting to know others as individuals is an important step in ___________________. a. overcoming communication barriers b. developing culture shock c. becoming educated d. all of the above

Different communication codes refers to ___________________. a. the language we speak b. our nonverbal communication behaviors c. both A and B d. neither A nor B

"I don't want to get to know her better, we just don't have anything in common!" Which communication barrier does this statement reflect? a. ethnocentrism b. assuming differences c. avoiding stereotypes d. jumping to conclusions

Which of the following is an example of assuming similarities? a. "I know you'll agree with this..." b. "Let's all decide on a topic together." c. "Which movie do you want to see?" d. "I can't stand broccoli!"

One negative effect of assuming differences is _______________. a. we can isolate ourselves from others b. we will experience culture shock c. we will have to learn many new languages d. people will make assumptions about you

Adopting the attitude of "we are the learners" is one way to __________. a. adjust to ambiguity b. focus on stereotypes c. control our biases d. assume differences

Tolerating ambiguity means ______________. a. accepting more uncertainty than usual b. accepting differences during communication c. accepting that culture shock is inevitable d. accepting that you will never understand other cultures

Which of the following is an example of how to overcome intercultural communication barriers? a. Focus on stereotypes b. Ask thoughtful questions c. Avoid intercultural interactions d. Assume similarities

When we focus on stereotypes we may ___________________. a. experience culture shock b. develop ethnocentrism c. unconciously look for information to support our generalizations d. develop new, supportive relationships with others

Ethnocentrism causes which of the following communication barriers? a. Ethnocentrism can cause people to share too much personal information. b. Ethnocentrism causes people to develop negative attitudes about others. c. Ethnocentrism can lead people to use the wrong language when communicating. d. All of the above are communication barriers caused by ethnocentrism.