Which one of the following questions best reflects a systems perspective?
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"How can an environment be created to ensure the right thing is done?"
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The Blunt End, Sharp End human performance framework is useful for explaining nursing in that it
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represents how work is actually accomplished in complex work environment
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understanding the Swiss cheese model for explaining errors would be reflected in which of the following statements
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multiple factors contributed to the error, including poor communication about the process change, similar packaging of two different drugs, and under staffing on the unit
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which theory looks at the interrelationship between parts, behaviors, systems, and environment
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complexity science
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dynamic conditions, people working in teams, high stress, and time constraints are all characteristics of
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complex work environment
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which leadership competency is most essential to ensure that staff working within a complex adaptive system adapt effectively to changes?
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the ability to collaborate and fully engage team members
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essential abilities that individuals bring to complex work environments that prevent near-misses, errors, and poor quality care include which of the following
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flexibility in imperfect situations allowing reorganizations and prioritization, anticipation of problems, and adaptation in dynamic and changing situations
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telling stories about situations involving near-misses or errors is most useful for preventing future events if they include which of the following?
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a detailed sequence of events surrounding the situation, including what those involved were thinking during the time
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failure mode and effects analysis (FMEA)
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evaluates a process for potential failures
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involving front-line workers in designing new processes or implementing system change is represented best by which of the following approaches to front-line staff early on in the redesign
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getting feedback from staff on how implementation of this process would change the way you think about or do your work
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