Principles Of Management Chapter 3

The environments in which businesses operate are increasingly _________, requiring managers to be ready to react and respond to even subtle environmental shifts. - constant - static - traditional - dynamic - universal

____________ includes all elements existing outside the boundary of the organisation that have the potential to affect the organisation. - Organisational environment - Task environment - General environment - Technological environment - Internal environment

The __________ environment represents the outer layer of the environment and affects organisations __________. - internal; directly - general; indirectly - general; directly - task; indirectly - internal; indirectly

Which of these is NOT a part of an organisation's general environment? - Technological - Economic - Legal-political - Competitors - Sociocultural

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organisation operates? - Economic dimension - Sociocultural dimension - Corporate culture dimension - Technological dimension - Legal-political dimension

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n): - pressure group - legal group - political influence group - social group - none of these

The people and organisations in the environment who acquire goods or services from the organisation are: - employees - competitors - customers - suppliers - potential employees

The internal environment within which managers work includes all of the following except: - organisation structure - labor market - production technology - physical facilities - corporate culture

Which of the following roles are assumed by people and/or departments that link and coordinate the organisation with key elements in the external environment? - Liaison - Disturbance handler - Figurehead - Boundary-spanning - Leader

Many organisations are adapting to the environment by developing more of a(n) __________ relationship rather than a(n) __________ relationship with competitors. - adversarial, partnership - partnership, adversarial - strategic, competitive - competitive, strategic - none of these

When two or more organisations combine to become one, it is referred to as a: - inorganic venture - flexible structure - joint venture - merger - mechanistic structure

Culture can be defined as: - the set of key values, beliefs, understandings, and norms shared by members of an organisation - the ability to speak different languages - an object, act, or event that conveys meaning to others - a narrative based on true events that is repeated frequently and shared by organisational employees - none of these

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: - Slogans and ceremonies - Underlying assumptions and deep beliefs - Expressed values and beliefs - Dress and office layout - Invisible artifacts

Which of the following would be considered a visual representation(s) of a company's corporate culture? - All department heads have an executive office - Each department has an award plaque for employee of the month - All employees are dressed in professional business attire - Top level executives drive company owned sports car - All of these

Symbols, stories, and heroes are important because they: - entertain executive level management. - address the concerns of government. - acquaint customers to the organisation. - communicate the significant values of an organisation. - give employees something to talk about.

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: - symbol - culture - stories - hero - slogan

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: - utilizing a hero for the purpose of conveying values. - using customers to harass the employees. - utilizing a symbol. - communicating its values to customers. - using a slogan to present their values to customers and employees.

Which of the following cultures is suited to organisations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? - Adaptability culture - Clan culture - Achievement culture - Consistency culture - None of these

The consistency culture has a(n) _________ focus and an orientation for a _________ environment. - external; stable - external; dynamic - internal; stable - internal; dynamic - structural; dynamic

What is likely to happen to organisations that pay little attention to either cultural values or business results? - Unlikely to survive for long - No help for performance during hard times - Profitable in short run but difficult to sustain over long term - High performance - None of these