MGT 301 Chapter 15

25 August 2022
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question
Which of the following is a tip for writing more effectively for business purposes?
answer
start by stating your purpose and what you expect of the reader
question
The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is
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using prevention techniques like strong passwords
question
Which of the following is a "do" when attempting to improve communication?
answer
smile
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The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of ___________ communication
answer
downward
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Roger was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is an example of what type of barrier to communication?
answer
receiver barrier
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Which of the following is an example of controlling communication?
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you must complete the audit by Friday of this week.
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Which of the following statements is true?
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men tend to withdraw and isolate themselves when problem solving, whereas women seek out others for support and can interpret men's withdrawing as lack of caring.
question
Of the following, which medium is the richest?
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videoconference
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Which of the following statements is not true about communication in the workplace?
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emails can cut though the misunderstandings that result from misinterpreted phone calls.
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Which of the following is not a suggestion that may help you be a good listener?
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mentally compose your response
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Which of the following is an example of empathetic communication?
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"I understand your frustration; this deadline is intense, and we're running on reduced staff."
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Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information?
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hold a face-to-face meeting
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The more management levels through which a message passes, the
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more distorted the message may become
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Which of the following statements is not true of social media?
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social media rarely reduces productivity in the workplace
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Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?
answer
an oversized ego
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Active listening requires all of the following except
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focusing on the delivery rather than content
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The grapevine is
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more active when official communication is lacking
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Which of the following is not an example of noise in the communication process in a typical classroom?
answer
a student answering a professor's question
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A manager needs to inform employees that the quarterly project management training will start on May 1st, about two months from now. Generally, which of the following should the manager use in this situation?
answer
email
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A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media
answer
rich
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At the end of the fiscal year, Dilinger investments releases an earnings report to clients. By sending the earnings reports to its clients, Dilinger Investments is communicating
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externally
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The introduction to a business speech should
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get right to the point
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Which of the following is not a personal barrier to communication?
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obsolete technology
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Among people age 18-24, the most popular social network is _______; among people aged 35-44, the most popular social networking is ___________
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snapchat, linkedin
question
Which of the following is not an element of the communication model?
answer
decoder