MGT: Ch 15 - Interpersonal & Organization Communication

20 August 2022
4.7 (114 reviews)
25 test answers

Unlock all answers in this set

Unlock answers (21)
question
Which of the following is not a personal barrier to communication? -lack of credibility -a large ego -mindlessness -a small vocabulary -obsolete technology
answer
obsolete technology
question
Of the following, which medium is the richest? -videoconference -telephone -memo -company newsletter -e-mail
answer
videoconference
question
The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is -creating a well-funded IT department. -using prevention techniques like strong passwords. -minimizing turnover. -hiring ethical employees. -using file-sharing services.
answer
using prevention techniques like strong passwords.
question
Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and he is determined to run the project how he thinks best. Which personal barrier to communication is Tyrone exhibiting? -variation in interpreting information -an inability to listen with understanding -a tendency to judge others' messages -variable skills in communicating effectively -an oversized ego
answer
an oversized ego
question
Among people age 18-24, the most popular social network is _______; among people aged 35-44, the most popular social network is ________. -Instagram, Tumblr -Facebook, Pinterest -Pinterest, Twitter -Snapchat; LinkedIn -Twitter, Google+
answer
Snapchat; LinkedIn
question
Which of the following is an example of empathetic communication? -"These intense deadlines are both unreasonable and unfair." -"If you don't like your job, we can easily replace you." -"We need to get this job finished on time if we want to keep our jobs." -"I understand your frustration; this deadline is intense, and we're running on reduced staff." -"You don't have a choice; this is the job we hired you to do."
answer
"I understand your frustration; this deadline is intense, and we're running on reduced staff."
question
The more management levels through which a message passes, the -more distorted the message may become. -more disorganized the organization. -more important the message is. -higher the chance the message will become external. -more informal the organization.
answer
more distorted the message may become.
question
Roger was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is an example of what type of barrier to communication? -feedback barrier -decoding barrier -medium barrier -encoding barrier -receiver barrier
answer
receiver barrier
question
The grapevine is -almost wholly inaccurate. -a formal communication channel. -more active when official communication is lacking. -the source of as much as 90 percent of all -organizational communication. -slower than formal channels.
answer
more active when official communication is lacking.
question
Which of the following is a tip for writing more effectively for business purposes? -avoid using a subject line when sending an e-mail -construct interesting, complex sentences -begin an e-mail with an informal greeting like "Hey" -use the passive voice (rather than the active voice) -start by stating your purpose and what you expect of the reader
answer
start by stating your purpose and what you expect of the reader
question
At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. By sending the earnings reports to its clients, Dilinger Investments is communicating -downward. -horizontally. -upward. -externally. -vertically.
answer
externally.
question
The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of ________ communication. -horizontal -corporate -downward -external -informal
answer
downward
question
Which of the following is an example of controlling communication? -You must complete the audit by Friday of this week. -You can try doing it that way, but it won't work. -I've been doing this job for much longer than you have; I know the right way to do it. -I have been sensing that you're dissatisfied with this job assignment. -Let's put our heads together and figure out a better way to accomplish this task.
answer
You must complete the audit by Friday of this week.
question
Which of the following is not an element of the communication model? -sender -feedback -noise -message -decoder
answer
decoder
question
Which of the following is a "do" when attempting to improve communication? -Look away from the speaker. -Lick your lips or play with your hair. -Smile. -Speak very slowly. -Close your eyes.
answer
Smile.
question
The introduction to a business speech should -contain a phrase like "I'm honored to be here." -contain an unrelated story to catch the interest of the audience. -get right to the point. -contain significant details of the presentation. -contain at least one joke.
answer
get right to the point.
question
Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information? -Post a notice on all bulletin boards. -Send an e-mail to all managers. -Send a note to all managers. -Hold a face-to-face meeting. -Schedule a conference phone call.
answer
Hold a face-to-face meeting.
question
Which of the following is not an example of noise in the communication process in a typical classroom? -uncomfortable classroom desks -a student in the back of the classroom texting a friend -groundskeepers mowing the lawn outside the classroom window -a student answering a professor's question -an attractive person walking by the open classroom door
answer
a student answering a professor's question
question
A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation? -videoconference -e-mail -face-to-face meeting -telephone -personal note
answer
e-mail
question
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media. -rich -encoded -dense -informal -formal
answer
rich
question
Active listening requires all of the following except -focusing on the delivery rather than content. -decoding. -processing of information. -interpreting verbal messages. -full attention.
answer
focusing on the delivery rather than content.
question
Which of the following statements is true? -In terms of answering questions, men tend to -provide more information than needed, while women tend to be quick and to the point. -Men tend to withdraw and isolate themselves when problem solving, whereas women seek out others for support and can interpret men's withdrawing as lack of caring. -Men are more skilled at deciphering nonverbal cues than women are. -Men are more likely than women to indicate that they are uncertain about an issue. -Men are less willing than women to talk over others.
answer
Men tend to withdraw and isolate themselves when problem solving, whereas women seek out others for support and can interpret men's withdrawing as lack of caring.
question
Which of the following is not a suggestion that may help you be a good listener? -paraphrase and summarize remarks -ask good questions -show respect for the speaker; do not interrupt -use nonverbal cues to demonstrate interest and involvement -mentally compose your response
answer
mentally compose your response
question
Which of the following statements is not true about communication in the workplace? -Communication is a form of social information processing, in which receivers interpret messages by cognitively processing them. -The pathway by which a message travels is called the medium. -The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference. -Efficient communicators can transmit their message accurately in the least amount of time. -Emails can cut through the misunderstandings that result from misinterpreted phone calls.
answer
Emails can cut through the misunderstandings that result from misinterpreted phone calls.
question
Which of the following statements is not true of social media? -In terms of job recruiting, LinkedIn is the most widely used social media site. -Social media can lead to hiring discrimination by revealing applicants' religious affiliation, age, family composition, or sexual orientation. -Social media rarely reduces productivity in the workplace. -The use of social media in the workplace often leads to reduced turnover, higher performance, and increased job satisfaction. -Your overall presence on the Internet and social media sites should reflect a mature and responsible individual and include nothing you'd be afraid to see in the newspaper.
answer
Social media rarely reduces productivity in the workplace.