IS Quiz 9

Which supply chain planning function determines how much product is needed to satisfy all customer demands? Distribution management Order planning Demand planning Just-in-time planning Replenishment planning

Concurrent supply chains are made possible by which technology? ERP systems Just-in-time supply-chain technologies Supply-chain management systems The Internet The mobile digital platform

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products? Campaign measurement Lead management Returns management Channel promotions management Events management

Selling a customer with a checking account a home improvement loan is an example of: cross-selling. operational CRM. sales force automation. cross-channel promotions. direct marketing.

SFA modules in CRM systems provide tools for all of the following except: managing customer service requests. sales forecasting. territory management. managing sales prospect and contact information. team selling.

The bullwhip effect can be countered by: implementing a just-in-time strategy. implementing a CRM. reducing information uncertainty. disintermediation. globalization.

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services. CLTV ERM PRM SFA Just-in-time

The Warehouse Management System used by Haworth Incorporated is an example of which of the following? Supply chain planning system ERM module PRM module SFA module Supply chain execution system

Which of the following is not true about global supply chains? Performance standards may vary from region to region. Supply chain management for global supply chains may need to reflect cultural differences. Global supply chains are no different from domestic supply chains. Global supply chains typically have participants from a number of countries. Global supply chains typically span greater time differences than domestic supply chains.

Customer relationship management systems typically provide software and online tools for sales, customer service, and: tracking of the status of goods. warehouse and transportation operations. inventory management. demand forecasting marketing.

Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following except: centralize financial activities. reduce accounts payable transaction processing. reduce requisition-to-pay cycle times. centralize procurement activities. obtain lower prices for raw materials.

Which of the following refers to a company's organizations and processes for distributing and delivering products to its final customers? Supplier's internal supply chain Upstream portion of the supply chain External supply chain Value web Downstream portion of the supply chain

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners. SCP ERM PRM SCM SFA

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? Map the company's business processes to the software's business processes. Rewrite the software to support the way the company's business processes work. Select the business processes you wish to automate. Select the functions of the system you wish to use. Map the software's business processes to the company's business processes.

________ management is an important capability for customer service processes that is found in most major CRM software products. Field sales Lead Account Events Returns

A supply chain driven by actual customer orders or purchases follows a ________ model. push-based continuous delivery replenishment-driven pull-based build-to-stock

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems. push; pull external; internal upstream; downstream planning; execution demand; continual

Why isn't overstocking warehouses an effective solution for a problem of low availability? It increases inventory costs. It does not speed product time to market. It is an inefficient use of raw materials. It increases sales costs. It increases production costs.

Components or parts of finished products are referred to as: downstream materials. secondary products. upstream materials. intermediate products. raw materials.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n): marketing channel. supply chain. enterprise system. value chain. distribution channel.