Which of the following is a suggestion for managing queues that is mentioned in the textbook?
answer
segment the customers
question
which of the following is not a suggestion for managing queues presented in the textbook?
answer
periodically close the service channel to temporarily disperse the line
question
which of the following is a suggestion for managing queues presented in the textbook?
answer
train your servers to be friendly
question
which of the following are the three major components of a queuing system?
answer
the source population and the way customers arrive at the system, the serving system, and how customers exit the system.
question
which of the following is a suggestion for managing queues that is mentioned in the textbook?
answer
train your servers to be friendly
question
which of the following is not a suggestion for managing queues presented in the textbook?
answer
determine an acceptable waiting time for your customers
question
in essence, a queuing system includes several major components. which of the following is not one of them?
answer
the queue discipline
question
which of the following is an example of a finite population in a queuing system?
answer
the departmental faculty in line at the copy machine
question
which of the following is not a queue discipline discussed in the textbook?
answer
last in, first out
question
which following queue discipline is discussed in the textbook?
answer
emergencies first
question
buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?
answer
multichannel, single phase
question
buying food at a large food store with multiple checkout counters features which type of queuing system line structure?
answer
multichannel, single phase
question
getting an autograph from a famous might involve standing in which type of queuing line structure?
answer
single channel, single phase
question
in college registration process, several department heads have to approve an individual student's semester course load. what is the queuing system line structure?
answer
single channel, multiphase
question
standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure?
answer
multichannel, single phase
question
a roller coaster ride in an amusement park employs which type of queuing system line structure?
answer
single channel, single phase
question
machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?
answer
multichannel, single phase
question
which of the following is a characteristic that can be used to guide the design of service systems?
answer
services cannot be inventoried
question
which of the following refers to the physical presence of the customer in a service system?
answer
customer contact
question
which of the following are alternative possible service encounters include in the service-system design matrix?
answer
mail contact
question
which of the following is an alternative possible service encounter include in the service-system design matrix?
answer
internet
question
in the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?
answer
low production efficiency
question
in the service-system design matrix, a mail contact service encounter is expected to have which of the following?
answer
low sales opportunity
question
in the service-system design matrix to face-to-face loose specs service encounter is expected to have which of the following?
answer
low production efficiency
question
in the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following?
answer
high production efficiency
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