Test Two

A broad definition of the organizations purpose that distinguishes the organization from others of a similar type and description about how to realize the vision and how to compete in the market refers to a business plan.

Goals are typically stated in quantitative terms.

One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational flexibility

The scope of a strategic issue is broader than a tactical or operational issue. Similarly, the impact of a strategic decisions influences much longer time than a tactical or operational decision.

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to vision.

Goals are most effective when they are specific, measurable, challenging and timing

Competitive advantage refers to the set of decisions and actions used to formulate and implement strategies

In SWOT analysis, strengths and weaknesses require internal audit rather than external environmental analysis.

The BCG matrix evaluates SBU's with respect to their business growth rate and geographical location.

Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors.

Which of the following are NOT one of the benefits of MBO a. Performance can be improved at all company levels b. Employees are motivated c. efforts are focused on activities that will lead to goal attainment d. operational goals are able to displace strategic goals

"We respect out employees and value their diversity" is an example of a statement you are most likely to find in the organizations: a. mission b. strategic goals c. tactical goals d. Strategic plans

Jacob is a middle manager at Stylin' Sneakers corporation. She is most likely responsible fo the achievement of ____ goals. a. operational b. tactical c. strategic d. lower-level

The planning process begins with which of these? a. the development of operational goals b. the development of a vision and a mission statement c. communication of goals to the rest of the organization d. a company wide meeting

The decision making process begins by development of alternatives

The approach managers use to make decisions usually falls into one of three types - classical model, the admin model, the political model

risk propensity refers to the willingness to undertake risk with the opportunity of gaining and increased payoff

People who prefer simple, clear cut solutions to problems use the directive style.

Satisfying behavior occurs when we choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist.

according to the concept of bounded rationality, managers want to make decisions rationally, but are limited to their ability to process information

Groupthink refers to the tendency of people in groups to suppress contrary opinions for group harmony

Non programmed decision making relies on procedures, rules, and policies

The self serving bias describes the actions of decision makers who try to create meaning out of random events.

The sunk costs error occurs when decision makers forget that current choices cannot correct the past

Melissa is a manager. Her job is very complex and she feels that she does not have enough time to identify and or process all information she needs to make decisions. Melissas situation is most consistent with which of the following? a. bounded rationality b. classical model c. satisficing d. brainstorming

The chain of command is a principle that states that a person should report to only one boss

All other things unchanged, the narrower the span of control, the more efficient the organization is

quick response to external changes is an advantage of vertical functional structure

The more the decision-making power of lower-level employees, the more decentralized the organization is.

One characteristic of the matrix structure is that it violates the principle of unity of command

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure

In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor

An organization under rapid changing environment requires a high level of centralization

An organic organization is low in centralization

A functional structure is an organizational design that groups similar or related occupational specialties together

The _______ delineates the chain of command, indicates department tasks and how they fit together, and provides order and logic for the organization a.) Management chart b. employee directory c. administrative chart d. organizational chart

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle? a. specialization principle b. unity of command principle c. scalar principle

Which of the following typically is NOT considered staff department a. accounting b. manufacturing c. human resources d r & d

Which of the following structures is most consistent with a strategy of stability a.Team based structure b. organic structure c. Matrix structure d. Functional structure

Which of the following structures works best in than uncertain organizational environment a. mechanistic structure b. horizontal structure c. functional structure

Todays workers are younger than ever before

The civil rights act title vii prohibits discrimination of employees who are above 40 years of age

Human resources planning entails two steps: assessing current human resources and meeting future human resource needs

Recruitment is a process of locating and identifying and attracting capable applicants

One of the questions human resource planning should consider includes " what is the profit margin, and inventory turnover"

Job rotation allows employees to work at different jobs, thereby giving them exposure to a variety of tasks

COBRA prohibits age discrimination during the recruiting process

The behaviorally anchored rating scale (BARS) is a performance appraisal method that combines rating scale and qualitative evaluations

A skill-based pay system rewards employees for the job competencies they demonstrate

There are essentially two ways of controlling labor supply through recruitment: firing and early retirement

A written statement that explains required knowledge, skills, education, physical ability and other characteristics needed to perform the job are called a. Job specification b. job preview c. job manual d. job description

____ are temporary involuntary termination that can last from a few weeks to several years a. layoffs b. attrition c. discharges d. retirement

Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background we're not that exceptional. What rating error did colby succumb to? a. halo effect b. central tendency c. self-serving bias d. groupthink

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as: a. compensation b. job evaluation c. incentive pay

The _____ method utilizes feedback from different people such as supervisors, employees, and coworkers a. multiperson comparison b. 360 degree appraisal c. critical incident d. graphic rating scale