Chap/unit 2 CIS

Which of the following is not a type of data information system? A. Executive information system B. Decisions support system C. Analysis processing system D. Transactional processing system

What is an important challenge facing managers today?

What must managers do to compete in today's market?

What is not a problem that managers are facing today? A. Managerial decisions must be made quickly B. strategic decisions need to be made by applying analysis technique C. AI is required by all managers to be successful D. managerial decision require large amounts of info to analyze

When evaluating the six-step decision making process, what occurs during the solution implementation step? A. The process will begin again if the decisions made were incorrect B. Defining the problem as clearly and precisely as possible C. Details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected

What are the different levels of a company pyramid (top to bottom)

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company? A. Monthly Plans B. Monthly Budgets C. Weekly Schedule D. All of the above

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company? A. Develop core business activities required to run the day-to-day operations B. Control core business activities required to run the day-to-day operations C. Maintain core business activities required to run the day-to-day operations D. All of the above

Which one does not represent an example of a structured decision?

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy

Bill Schultz works at a high power investment firm in Los Angeles. Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill?

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with what?

At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?

What are measurements that evaluate results to determine whether a project is meeting its goals?

Which of the below is an example of a critical success factor?

What statement is accurate?

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the below represents a key performance indicator?

CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?

Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share

What type of measurement is using market share as a KPI?

Which of the below represents an internal KPI that indicates the earning power of a project?

Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Todd would use to track his marketing campaigns?

What type of metrics measure throughput, transaction speed, and system availability?

What types of metrics measure customer satisfaction?

49) According to Peter Drucker, what are managers who do things right addressing

Which of the following is a type of efficiency MIS metric?

Which term is used to describe the ease with which people perform transactions and/or find information?

What would a company like eBay or Amazon be constantly benchmarking?

What are efficiency metrics?

What are effectiveness metrics?

Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system?

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on _________.

Which of the below describes the efficiency MIS metric of throughout?

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?

What does usability effectiveness MIS metrics measure?

role of benchmarks

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Which of the following is an incorrect enterprise view of information technology?

What is consolidation?

What is drill-down capability

What is slice-and-dice capability?

What compiles information from multiple sources and tailors it to meet user needs?

What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?

What is the basic business system that serves the operational level and assists in making structured decisions?

What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semistructured decisions

What encompasses all the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational or structured decisions.

What is the manipulation of information to create business intelligence in support of strategic decision making?

What models information and provides assistance in evaluating and choosing among different courses of action?

What produces graphical displays of patterns and complex relationships in large amounts of data?

What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?

Which of the below is considered an input in the systems thinking example of a TPS?

hich of the below is considered part of the process in the systems thinking example of a TPS?

Which of the below is considered the input in the systems thinking example of a DSS?

Which of the below is considered the process in the systems thinking example of a DSS?

Which of the below is considered the output in the systems thinking example of a DSS?

Which of the following is a potential feature of a digital dashboard

What would managers use to make structured decisions at the operational level

Which of the below would create transactional information?

What are the three primary types of management information systems available to support decision making across the company levels?

A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the below is not an example of a TPS?

What is the flow that a systems thinking approach using a TPS would

Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.

Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business

Online analytical processing (OLAP)

When viewing systems thinking, source documents are the original transaction records. What would the source documents for a medical doctor's payroll system include

Which of the below represent the four main DSS analysis techniques outlined in the chapter?

Tom Repicci is a manager for a McDonald's restaurant. Many of his key responsibilities include analyzing data and making key decisions for the success of his store. Tom's store has been experiencing decreased sales for breakfast services over the past 3 months. Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged. Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal. Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue. What type of DSS analysis is Tom performing?

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

How does a DSS typically differ from an EIS?

What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?

what does digital dashboard offer?

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

Van Lines Inc. is a large corporation operating in all 50 states. Jim Poulos is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada. Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division. What digital dashboard capability is Jim primarily using?

What is a category of AI that attempts to emulate the way the human brain works?

Which of the following is the most commonly used form of AI in the business arena?

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

Which industry has been relying on neural network technology for over two decades?

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

Artificial Intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI?

Which of the following is an example of an intelligent system?

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

Which of the below categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Which of the following is not a feature of a neural network?

What is the Mathematical method of handling imprecise or subjective information?

Sears department stores used to plant employees in competitor stores to perform research and analysis. Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources. What type of system did Sears implement?

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment. Which AI system would you categorize World of Warcraft?

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

What types of business decisions would an EIS use AI foR?

What is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome?

Which of the below business processes would you find in the marketing and sales division?

Which of the following represents a business process you would find in the operations management department?

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?

What is the primary goal of the As-Is process model

Which of the below processes would be found in the operations management department?

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Which of the below processes attempt to understand and measure the current process and make improvements?

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

What improves managerial level business processes?

What does BPR assume about the current process in the extreme?

What is the point when resources reach full capacity and cannot handle any additional demands?

Automating a business process that contains ___________________ will magnify or amplify these problems if they are not corrected first.

Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness, while reducing head count which in turn reduces the overall operational _____________.

What is the analysis and redesign of workflow within and between enterprises?

Which of the following explains why a company would implement a BPR strategy?

What includes the tasks, activities, and responsibilities required to execute each step in a business process

Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes?

What improves business process efficiencies by simplifying or eliminating unnecessary steps