STTI Patient Satisfaction 2017 100%

Patient personal and emotional experience includes all of the basics EXCEPT which of the following? A. Confidence in the provider B. Effective care cooridination C. Courtesy of staff D. Preventative services

An antecedent important to patient satisfaction is A. access to care. B. relationship with the doctors. C. good outcomes.

Potential areas for positive impact on patient experience include all EXCEPT which of the following? A. Decreasing turnover B. Empowering nurse managers with greater decision making capacity around workload adjustments C. Greater consistency of staff assignments toward continuity of communication and care D. More transactional style leadership behaviors

Patient experience data should be shared on a monthly basis with nurses and nursing staff. A. True B. False

Recognizing individual and team success in a timely manner increases staff engagement and pride in the patient experience process. A. True B. False