OSM Chapter 2

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position? A. Cost or price B. Delivery speed C. Delivery reliability D. Management acumen E. Coping with changes in demand

A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following? A. Cost or price B. Focus C. Automation D. Straddling E. Activity-system mapping

When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider? A. Technical liaison B. Learning curve C. Competitor's product performance D. Production lot-size E. Total quality management

In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider? A. Focus B. Production lot-size C. Supplier after-sale support D. Learning curve E. Total quality management

When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called? A. Operations capability analysis B. Straddling C. Order qualifying D. Order winning E. Inter-functional analysis

An activity-system map is which of the following? A. A network guide to route airlines B. A listing of activities that make up a project C. A diagram that shows how a company's strategy is delivered to customers D. A facility layout schematic noting what is done where E. A timeline displaying major planned events

Which of the following is a partial measure of productivity? A. Output / Materials B. Output / (Labor + Capital + Energy) C. Output / All resources used D. Output / Inputs E. All of these

Which of the following is a multifactor measure of productivity? A. Output / (Materials) B. Output / (Labor + Capital + Energy) C. Output / All resources used D. Output / Inputs E. All of these

Which of the following is a total measure of productivity? A. Output / Materials B. Output / (Labor + Capital + Energy) C. Output / Labor D. Output / Inputs

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, what kind of productivity measure could you use to compute productivity? A. Partial measure B. Multifactor measure C. Total measure D. Global measure

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity? A. Partial measure B. Multifactor measure C. Total measure D. A and B above E. B and C above

The total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio? A. 1.000 B. 1.428 C. 0.700 D. 0.411 E. None of these

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio? A. 1.000 B. 1.428 C. 0.700 D. 0.411

Larry's Auto Body Repair Shop had revenues that averaged $60,000 per week in April and $50,000 per week in May. During both months, the shop employed six full-time (40 hours/week) workers. In April the firm also had four part-time workers working 25 hours per week but in May there were only two part-time workers and they only worked 10 hours per week. What is the percentage change in labor productivity from April to May for Larry's Auto Body Repair? A. -20.00% B. -15.82% C. 8.95% D. 2.3% E. -25.00%

What is meant by the term "operations effectiveness?" A. Products produced in sufficient volume to meet demand B. Products produced at the lowest price in the industry C. Operations that run without error and with no surprises for top management D. Operations that can adapt quickly and efficiently to new and evolving conditions E. Performing activities in a manner that best implements strategic priorities at minimum cost

Decisions that relate to the design of the processes and the infrastructure needed to support these processes relate to which OSCM concept? A. Sustainability B. Competitive dimensions of OSCM C. Making trade-offs D. integrating operations and supply chain strategy with a firm's operational capabilities E. Supply chain risk

In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.

In a multifactor measure of productivity the numerator of the ratio would include all resources used or all inputs.

The tripe bottom line considers evaluating the firm against social, economic, and environmental criteria

Sustainability means meeting a firm's current needs without excessively compromising the ability of future generations to meet their own needs.

The social impact of the triple bottom line concept pertains to fair and beneficial business practices toward labor, the community, and the region in which a firm conducts its business.