MIS Chapter 11

1) Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

2) Which of the following statements is true of an IS department?

3) If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the ________.

) Which of the following is a responsibility of a CIO?

5) Which of the following is a function of the technology office in an organization's IS department?

6) In an IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

7) Which of the following statements is true of the operations group in an organization's IS department?

8) Which of the following statements is true about the "maintenance" of information systems?

9) In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

0) If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

11) The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

2) A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

3) A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

14) The responsibilities of a computer technician include ________.

15) The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

16) Which of the following statements is true about data administration?

17) Which of the following is a limitation of aligning information systems with organizational strategy?

18) The ________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.

19) A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

20) Which of the following is a function of the steering committee for an IS department?

21) Which of the following statements is true about the steering committee of an IS department?

22) Which of the following statements is true about IS planning functions?

23) ________ is the process of hiring another organization to perform a service.

24) One of the reasons outsourcing is undertaken is to ________.

25) Which of the following statements is true about outsourcing?

26) An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?

27) Which of the following statements is a characteristic of outsourcing?

28) ________ is a form of outsourcing.

29) Which of the following is a form of outsourcing hardware infrastructure exclusively?

30) Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?

31) Which of the following is an example of outsourcing an entire business function?

32) In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.

33) When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the ________.

34) Which of the following is a risk of outsourcing IS/IT functions?

35) Every IS user has a right to a secure computing environment. This means that ________.

36) Which of the following is a right of users of information systems?

37) Which of the following is generally a responsibility of users of information systems?

38) Which of the following statements is true about users of information systems?

39) Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.

40) Which of the following statements is true about the changes and developments foreseen by the year 2024?